Breakfast - it was included in the price so can’t really complain but very limited selection. We stayed here for 4nights and we only had it on our first day as it was kinda disappointing.

Good location - 5ish min walk to the station. Two convenience stores were close by (1min to Familymart and 3min to 7/11) Good room size - there was a little table and two chairs and if you move them to aside, there’s a space to open two big suitcases. Also enough space under the bed to keep the opened suitcases which was a bonus!

Stayed in September 2024

Good breakfast, nice view, central location.

Stayed in September 2024

Rooms are ok but the bed was very hard and pillow uncomfortable.

Location was good. Staff very nice. Good breakfast.

Stayed in September 2024

Excellent location and traditional Japanese breakfast which start to offer on 6:30 am

Stayed in August 2024

A bit small room

Location, free breakfast

Stayed in August 2024

Cleaning frequency Pillow & Bed should renew for great quality of sleep

Free Breakfast with variety Staff friendly Cheap price

Stayed in July 2024

The rooms are very small, not suitable for 2 adults and 2 kids

Have everything we need

Stayed in July 2024

The first staff I dealt with, Ms. Ando, was slightly presumptuous.

Location and free breakfast!

Stayed in May 2024

The room was well designed

Stayed in May 2024

I booked 3 non-smoking rooms but the cigarette smell was too strong even used air freshener.

Stayed in November 2023

Long line for breakfast because of small capacity.

Compact equipment and facilities. This app has a problem with the Japanese language input control, so I fill in English.

Stayed in June 2023

Staff are very kind and patient to answer our questions. Very attentive Room has what we need.

Stayed in June 2023

During our first stay we had a double bed, which left enough space in our room for two chairs and a small table. When we returned for another stay, however, the room had twin beds that only left space for one chair. So even though we didn't spend much time at the hotel other than to sleep, the room was a bit uncomfortable when we were there because one person always had to sit on the bed.

We didn't eat breakfast in the hotel. Breakfast is a simple buffet, served in the lobby, which is quite crowded and noisy with people rushing to eat before checking out or leaving for the day.

Stayed in April 2023

I was surprised that the breakfast tables were just next to the reception area and the elevators, the dining space is not separated.

Very friendly personnel. Comfortable quiet room.

Stayed in April 2023

The rooms are a bit small, and while our room for the first three nights had a double bed and therefore room for a small table and two chairs, when we returned for our final night the room had a double bed that took up so much space there was only one chair and no table, so the bed had to double as "seating".

The hotel's location is very good, a short walk from both the train and bus stations and not far from Matsumoto Castle and several museums. Service was friendly, and about as efficient as one would expect from a rather busy "business" hotel with its crowded breakfast area and check-in/check-out crush.

Stayed in April 2023

nothing

low price of the room

Stayed in January 2023

the water boiler was dated and difficult to use. an electric kettle would be more convenient. no complimentary tea bags in rooms either.

Convenient location and great value for money. I liked that breakfast was included in the price! room also had a full size bath and very hot water! humidifier was included in the room.

Stayed in January 2022

I booked a non-smoking room but when I checked in, I was told I booked a smoking room. I asked to be transferred because I detest smoking rooms but they said, they're fully booked and they couldn't do anything about it. Fully booked during the pandemic? I couldn't sleep well and I kept on sneezing the whole night.

Strategically located in an area with easy access from popular sightseeing sites in Matsumoto.

Stayed in November 2021

Was busy when we visited, but there were only 2 members of the staff in the front desk. Had to wait in line for a while.

Nice beds, clean room. Breakfast was obento which can be brought into the room.

Stayed in October 2021

We had a reservation but we had to left by 9pm meantime our car was illegally parked while entire time at negotiating with unkindly staff at the desk!

With booking.com reservation on the day, our arrival 7:30pm there was only available smoking room and staff rejected with showing any efforts for us No help for charging battery for our iPhones and rejecting our inquirers Only room with pet was mentioned ! Total chaos in Matsumoto which is so popular for its beauty of Matsumoto Castle nominated number one

Stayed in June 2024

Nice location, clean and the price is reasonable.

Stayed in April 2024

check in time is at 4pm, and check out is at 10 am. we wished it could have been later (11 or 12pm)

the booking said that a child would be free to stay understanding that they would give extra bed, which was not the case by offering a mere double bed.

Stayed in November 2023

Na

Free breakfast with decent tasty foods.

Stayed in October 2023

A little bit far

The cleaness & reasonable price

Stayed in August 2023