Nothing

Absolutley immaculate hotel with some fine dining restaurants on site

Stayed in November 2024

I had high expectations for my stay at the Okura in Tokyo. After two weeks of solo travel through six different hotels, this was meant to be the grand finale of my journey—the "final boss" of my trip. However, as an ordinary traveler and backpacker, I felt a bit out of place in this formal, high-end setting. Most guests were dressed in suits, and the lobby was often bustling with wedding parties and well-dressed patrons. Normally, after a long day out, I’d be in sweatpants and flip-flops, especially post-shower, casually exploring the hotel. Here, though, I felt hesitant to leave my room without dressing up, so I didn’t get to explore the hotel as much as I’d planned. After a long day, the last thing I wanted was to put on a suit just to head downstairs. Another small issue was that the front desk couldn’t provide any recommendations for nearby restaurants. When I asked, I was met with a simple, “I would not know.” This was surprising, as most hotels are usually happy to suggest local dining options to guests. Despite these minor discomforts, I still enjoyed my stay. The room was spotless, spacious, and comfortable, making it a pleasant experience overall.

Clean large room

Stayed in November 2024

It’s a 10 minute walk to the metro. The cost of drinks and restaurants was high vs others we have stayed at.

The hotel facilities, room quality and service were all excellent.

Stayed in November 2024

I can’t think of any complaints.

Captured the ambience of the former buildings n

Stayed in October 2024

The staff was incredible! The service was second to none! Best place I’ve ever stayed!

Stayed in October 2024

A bit difficult to figure out how to put the main lights on with the tablet in the room.

Amazing service and great room and view

Stayed in October 2024

Location in embassy and business district meant walking quite a bit to restaurants.

The breakfast buffet was excellent and the service was outstanding.

Stayed in October 2024

Everything memorable

Stayed in October 2024

Support service to book places could be a bit more helpful, breakfast not included in the package is a joke given the price per night...

The place is beautiful, nice rooms, such a silent place which is relaxing, gym and swimming pool are great, breakfast is gorgeous!

Stayed in October 2024

Nothing

Breakfast and room

Stayed in October 2024

Nothing!

Everything!

Stayed in September 2024

Nothing.

Phenomenal property, beautiful rooms with amazing views, all combined with attentive and friendly staff.

Stayed in October 2024

One of the best hotels we have ever stayed in. Especially the service was fantastic. We will surely come back.

Stayed in October 2024

nothing

very elegant Japanese atmosphere. nice modern architecture

Stayed in October 2024

The lighting in the bedroom is appalling. Very bright, no dimmers and the logic of which lights you can independently turn off has been organised by a maniac. With much fiddling I managed to create a light scene that was just acceptable. All tech in the room is controlled by an iPad so the last thing you see before you sleep is a screen - not what the doctor ordered!

The new Okura is a pale version of the stylish old one but I have to admit the old one was tired and so the new bedrooms are dramatically more comfortable.

Stayed in October 2024

I wanted to experience the SPA on one of my stay. unfortunately, the front desk didn't manage my request. didn't recommend other choices as well. but it seems they help other white races really well than us.... we stayed in the heritage wings. it seems 80% of the time no front desk staff was there... quite strange

the breakfast was delicious. lots of selection with very premium taste. the staff also very friendly and nice at the restaurant. also the concierge was excellent. they help me to book the restaurant several times and the recommendation was really good. Check in and check out staff very polite and friendly!

Stayed in October 2024

Nothing!

Everything!

Stayed in October 2024

perfect breakfast

Stayed in October 2024

Very expensive

Stayed in September 2024

The pool experience is a bit clinical and there is a complicated assembly line of tasks you had to fulfill just to arrive at the pool but I guess that’s part of the culture. Carpets in public areas are stained but we wondered if maybe they are the original historical carpets from before the hotel moved.

Warm staff, exquisite hotel, excellent across every dimension. Beautiful breakfast at the French restaurant. Every comfort you could desire.

Stayed in October 2024

Nothing!

We had a wonderful stay at The Okura - the staff were incredibly attentive and helpful. The room was very comfortable with a lovely view over Tokyo. The standard of service was exceptional, with lots of thoughtful touches that made our stay very memorable. We also used the spa which had great facilities. Everything was very clean and the concierge was very helpful with finding us a dinner reservation. We would 100% recommend!

Stayed in October 2024

I was disappointed that they charge for a 1 page document printing, that is just BAD CUSTOMER SERVICE, after all I have never had to pay for printing 1 sheet . I recommend that the Hotel look at this policy, it leaves a bad taste in my experience

The location and the view from the room was great, VERY COURTEOUS SERVICE

Stayed in October 2024

Probably the best Hotel i ever stayed in. Unique experience with absolutely zero complaints.

Stayed in October 2024

Nothing really

Very good

Stayed in October 2024