860-0047 Kumamoto, Kumamoto, Nishiku Kasuga 3-15‐26, Japan
#1 of 64 hotels in Kumamoto
Guests' ChoiceBased on 835 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.5
Staff
9.6
Value for money
8.9
Free WiFi
9.3
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End of dialog contentReviewed: 26 September 2024
Lydia
United StatesN/a
Staff and service excellent
Stayed in September 2024
Reviewed: 24 September 2024
Chi
Hong KongThe room is clean and staff is helpful and nice.
Stayed in September 2024
Reviewed: 23 September 2024
Jamie
Singaporethe toilet door could be swinging out instead of swinging in, as the space in the toilet was very narrow. however, this might just be due to the layout of the king corner room. also, one side of the room windows was in front of the rooftop area and I could not view the scenery from that side of the window, which was a waste as I booked a king corner room.
the hillside scenery from the king corner room was spectacular. the staff were efficient and professional, it was a breeze communicating with them as they spoke English. the self-service luggage storage area was innovative, and easy to use. and I especially like the flower decorations in the lobby, it was beautiful and really brightened up the spaces. finally the location was super convenient as it was next to the Kumamoto station and the mall, and just a 1min walk to the Kumamoto tram stop.
Stayed in September 2024
Reviewed: 23 September 2024
Justyna
AustraliaExceptional hotel, super clean, amazing breakfast, great onsen. Staff was very helpful.
Stayed in September 2024
Reviewed: 23 September 2024
Hsiao
TaiwanThe location is good.
Stayed in August 2024
Reviewed: 21 September 2024
Wai
MalaysiaClean and conveniently located. Staff were friendly. We left our AirPods in the hotel room and the staff was so kind to arrange for delivery to our hotel in Fukuoka.
Stayed in September 2024
Reviewed: 21 September 2024
Betty
IndonesiaNothing
Clean. Minimalist elegant
Stayed in September 2024
Reviewed: 20 September 2024
Yuting
TaiwanCozy room and great view. I love the tatami area in the room. Very zen. Great location💪🏻
Stayed in September 2024
Reviewed: 18 September 2024
Paul
AustraliaWe couldn’t extend our stay given how great our one night had been.
The decor and design of this hotel is beautiful. The staff go above and beyond to make the guests feel welcome. The room was so comfortable. Breakfast was generous and included a selection of local flavours. Its location right beside the station was so convenient. This is one of the best hotels we’ve stayed in here in Japan.
Stayed in September 2024
Reviewed: 17 September 2024
Tan
SingaporeNothing I didn’t like
Superb location and very new
Stayed in September 2024
Reviewed: 17 September 2024
Sophie
New ZealandThe staff were very friendly, professional and kind. They treated you like royalty. The room was beautiful and spacious. The facilities were superb.
Stayed in September 2024
Reviewed: 15 September 2024
Yifan
AustraliaNil
Almost everything. Right next to the station. There is an underground car park you can use, cost for 1000 yen per night. Onsen is great and comfortable. Room is spacious. Friendly staff. Comfy beds too.
Stayed in September 2024
Reviewed: 13 September 2024
Robert
United StatesThe sink area in the room was very small.
Reception/lobby staff were excellent.
Stayed in September 2024
Reviewed: 5 September 2024
Huali
SingaporeNothing.
Everything is great. Couldn’t ask for more.
Stayed in September 2024
Reviewed: 29 August 2024
Lee
TaiwanThe hotel location is excellent and the rooms are superior & clean. We just happened to encounter a typhoon at our checkin, and the front desk is very helpful to handle our inquiry. I will definitely choose the hotel again in my next visit to Kumamoto.
Stayed in August 2024
Reviewed: 27 August 2024
Alex
CanadaI can not find a thing I don't like it
Everything
Stayed in August 2024
Reviewed: 25 August 2024
Alex
CanadaNothing.
Everything, location, staffs, service and the room view. So convenient for everything
Stayed in August 2024
Reviewed: 22 August 2024
Ching
Hong KongEverything is perfect!
The hotel is perfectly located next to the train station and right up at Amu Plaza. It is also convenient to take the bus to the airport and tram station is just a min walk. There are also a lot to eat around, room is new and spacious! Perfect choice to stay when visit Kumamoto.
Stayed in July 2024
Reviewed: 19 August 2024
Ranny
SingaporeNothing. The stay was next to perfect.
The professionalism and thoughtfulness of the staff, especially those stationed at the lobby. The cleanliness and amenities of the hotel and room. The convenient location, right by the exit of the JR Station above a shopping mall, ample options for food and shopping.
Stayed in June 2024
Reviewed: 16 August 2024
Lu
SingaporeNothing all are good
Location is the best and very convenient to access. Room is comparatively bigger than other local branded hotels in Japan. Onsen is a bonus.
Stayed in July 2024
Reviewed: 11 August 2024
Janelle
SingaporeNothing …..
The convenience ( as next to a mall) and it’s extremely comfortable for the price point !!!! Best part is you could watch your laundry status via the room TV!
Stayed in August 2024
Reviewed: 9 August 2024
Dave
United KingdomNothing
Great location on Haeundai beach with very friendly staff
Stayed in July 2024
Reviewed: 9 August 2024
Su
SingaporeDepending on the room you choose, if the room faces the sun, it seeps through the blinds in the morning.
Location and cleanliness.
Stayed in June 2024
Reviewed: 7 August 2024
Kaiyi
NetherlandsThe location is sooo convenient!
Stayed in August 2024
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