We arrived very late at night and the staff was very welcoming and kind.

Stayed in June 2024

Couldn’t find an ice machine. Otherwise everything was great.

Great location, spa was amazing, very relaxing. Friendly staff.

Stayed in June 2024

I didn't think the choices available in the included alcohol package were that good - I'd have been happier to pay slightly less for the package, and be able to pay additionally for anything I wanted to drink. Check out time of 10 was a little earlier than I'd have liked (I could have spent a little longer in the baths.)

Classic onsen hotel, and an excellent chance to soak in the geothermal water at Akiu. Very helpful staff (N.B. not all staff speak English, but Google translate is very helpful.) The buffet dinner had lots of good options (though, again, take your smartphone so you can translate the labels.) Quite good value, when you consider the included meals. I didn't realise there was a shuttle service available from Sendai JR station - it is possible to get to Akiu on a public bus, but it takes a while, and isn't very regular.

Stayed in May 2024

Nope

Everything and also the superb buffet breakfast

Stayed in April 2024

Nothing!!

As perfect as you can make it for a hotel! Truely amazing place, amazing location!!

Stayed in April 2024

I think their room needs to be upgraded to match the hotel luxurious entrance, lobby and interior design. And is good that they do not have mass volume tourist that may spoil the quiet embience and tranquility. Their indoor onsen is not very well designed because the cold air escape inside which makes it quite chilling during winter. I was quiet surprised to see the top window open slightly which might be the cause of the cold air. Overall is a good experience for me and we all enjoyed our stay for the 3 nights.

Taoya Aiku is a beautiful hotel. The lounge provide free drinks and snacks through the day free. Breakfast and dinner are buffet style. Very generous spread of Japanese cruisine, small corner of Italian, soft drinks, beer, coffee/tea, wide variety of soda to mix on your own for both breakfast and dinner (of course no beer during breakfast). There are also massage chairs, a beautiful library, table tennis and karaoke room, all free but need to reserve with the front desk. A perfect place to rest and relax without need to venture out. The onsen is big and spacious, has both indoor and outdoor. The room was slightly older but is well kept. We booked a big ryoken room for 6 of us to spend 3 nights together. This place is not within walking distance of train or bus station and definitely need to drive unless you are planning to take their shuttle service. All the staff only speaks Japanese and majority of the guests are local. Nice because more privacy and quiet environment. It is a very nice hotel which emphasise on comfort and style.

Stayed in March 2024

Fantastic service, room was excellent. Staff were very friendly and really helpful. Beautifully presented hotel. Delicious food.

Stayed in February 2024

Less frequency for shuttle bus. Especially, no shuttle between Ayashi station to facility.

All inclusive.

Stayed in January 2024

The spa is so nice . The food are so many . The place is nice and clean .

Stayed in January 2024

Little English language support through the facility. There are wonderful whiskey selection in the main room but it is just for show. Included alcohol is meh. Bath pools are a little small

Facilities are amazing. Rooms are excellent. Buffet incredibly good quality and taste.

Stayed in November 2023

I have traveled a lot to Japan and found the navigation easy enough. It is about a 20 minute bus ride on public bus from main station.

The ability to just enjoy so many foods in the all inclusive environment. Everyone was very welcoming

Stayed in November 2023

Everything is written in Japanese characters. But if you are lost, you can ask the staff, and even with hand signs they help you immediately and with a smile in the face.

The ambient motivates you to relax. The thermal baths are for men and women separated from each other. They change everyday the assigned gender to enjoy both. The food is served as a buffet and is delicious. They serve typical dishes from the region. You enter the place and you don't want to get out.

Stayed in October 2023

Beautiful onsen

Stayed in September 2023

It was wonderful stay 👏👏👏

Stayed in September 2023

There was a slight smell of cigarette smoke in the room (it was a none smoking room)

Lovely grounds and presentation

Stayed in August 2023

Staff attitude was a little snooty. Staff chases guests out of dining room after a limited time at breakfast and dinner even though the hotel was very expensive.

New, beautifully furnished property. There were free alcoholic drinks available at meal time and in the lounges that might appeal to some guests

Stayed in May 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in December 2023

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Stayed in December 2023

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Stayed in December 2023

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Stayed in October 2023