Close to train station and Matsumoto Castle, clean and good breakfast

Stayed in June 2024

We arrived at 2pm and requested for early check-in since the regular check-in time was 3pm. However we were told that early check-in was chargeable, even though it was just 1 hour earlier. There was no servicing of the room even though we stayed for 3 nights. Hotel policy is room servicing only for 4 nights and above. This meant that we needed to put our towels and garbage outside the room every morning for staff to clear.

5 min walking distance to Matsumoto station. Shopping and restaurants all around within 5min walking distance. Welcome drink in the afternoon and free coffee in the mornings. Good sized rooms, we had the family room with 4 beds. Comfortable beds and pillows.

Stayed in June 2024

Great breakfast! Good sized rooms and super convenient location

Stayed in June 2024

The hotel was an easy walk to/from station and the main sights of Matsumoto. We also found a lots of good food and drink spots close by

Stayed in June 2024

none

Very good location. Within walking distance from station. Good neighourhood to walk around and very easy to find food and shopping. Good public bath. Washing machine within room is very good for long term travelling.

Stayed in May 2024

Nothing in particular

The breakfast was exceptional.

Stayed in May 2024

they provided a washer in a room, unfortunately there was no dryer and you had to go to second floor to dry your wet laundry.

1. near to almost anywhere. you can walk to train station, matsumoto castle & art museum that displayed yayoi kusama's arts. 2. room was spacious and had washer & microwave. 3. bed and pillow were comfortable. 4. even though i did not try but they had in site onsen. 5. they also provided you with free drinks & light supper meal. 6. the breakfast menu was also various.

Stayed in May 2024

Nothing

The location was very convenient, near to bus station. There were many food options around the area. The hotel was very new and clean, and the room was pretty spacious by Japan hotel standard. In addition, i like that there was a hot public bath to utilize.

Stayed in June 2024

Modern hotel in Matsumoto approximately 5 minutes walk from the train station and an easy walk to Matsumoto Castle. Service was lovely and very helpful. Inclusions at the hotel were great with happy hour drink included in the evening and goodies for female guests plus toiletries as needed. The rooms themselves were tiny but incredibly well laid out, modern, super clean and fine for a two night stay (with minimal luggage). I also commend the hotel for the recommendation to do a day trip to Kamikochi in the Alpine region. It was a highlight of our trip to Japan!

Stayed in May 2024

Great location close to the station, really clean bathing facilities.

Stayed in June 2024

Great location. A very short walk to the train station. You can also walk to most of the city's attractions from the hotel. Plenty of food options nearby. Comfortable and clean room. They had free drinks in the evening, supper at night and coffee/tea in the morning. Also had an Onsen and coin washing.machines

Stayed in May 2024

Breakfast was plentiful with lots of western and Japanese options but quality not the best.

Great location and clean facilities. Also appreciated the green option to forgo changing linens and cleaning. Room layout was also well done. We opted for a washing machine in our room which was excellent.

Stayed in June 2024

Staff barely speak English, including the front office manager. Every time we needed assistance, explaining the issue at hand took a really long time and the responses provided were not always adequate.

Good breakfast, fast WiFi, convenient location close to the castle, train station, and art museum.

Stayed in June 2024

Nothing.

It was new, clean and fairly large (by Japanese standards). Provided drinks and supper in the evening. Very near to the bus terminal.

Stayed in May 2024

No parking lot but しょうがない! The KOYOEN parking lot directly behind the hotel was only 900円 a night for me!

Everything was perfect. The hotel is beautiful and spacious. My room was accommodated to fit three guests. The beds are very comfortable. The breakfast was very delicious with so much variety. The staff is very kind and helpful. The onsen was my favorite. I love when hotels provide the little carrying bag to take all your stuff back and forth between your room and the bath. The onsen is very gorgeous and they provide so many good beauty products to use for a comfortable bath. I also love when they provide free ice pops. The front desks also provides you with masks and lotions. The free cafeteria snacks and drinks are also a very nice touch. Would definitely stay here again.

Stayed in June 2024

Huge room with washing machine and microwave. Close to the station. Lots of freebies including a Japanese light meal in the evening.

Stayed in June 2024

We enjoyed this location close to the train station and walkable to all the sights / points of interest that we wanted to see. The public hot bath, 5pm "good evening drink" and evening Ochazuke was an added bonus.

Stayed in June 2024

Very modern hotel conveniently located close to the train station. The room was bigger than we were used to in Japan and it even included a small seating area. The check-in was a bit busy due to a larger group arriving, but the friendly staff and the complementary drinks/coffee that are available in the hotel more than made up for that! The many amnities made this hotel excellent value for money!

Stayed in May 2024

The staff had difficulty handling a very large group of other guests. They were clearly untrained and understaffed to handle such a large unruly group. They were unprepared for our 13 member group’s arrival even though I called them in advance to give them our arrival time. Check in for us was chaotic and stressful. Staff were very unprofessional during the next morning’s breakfast and at one point yelled at another guest while standing near me while I was trying to enjoy my breakfast. In my 30 years of leading small tours in Japan, I’ve never encountered such an unwelcoming arrival and breakfast situation.

Great buffet breakfast

Stayed in May 2024

Good location. Good services. Nice room.

Stayed in May 2024

Bed was very hard but the hotel provided a light cushioned mattress pad upon request which helped somewhat. Lighting in room was a bit dark. An added light to facilitate make up and/working at the counter/desk area would be great.

The aesthetics, location, and staff. The large and beautiful lounge area with free drinks in the evening.

Stayed in May 2024

none so far

near train station, there are welcoming drink & morning coffee, and overall spacious room for 3 people.

Stayed in May 2024

The pillow is too thin for me.

The location is great. We didn’t have breakfast here. However, the coffee was good!

Stayed in May 2024

The hotel is close to the station. The staff were very nice and they even helped us to send our luggages to the next hotel. I enjoyed delicious breakfast while looking out of the window. It was nice to have a little table and a sofa in the room because I don’t like eating in the bed. We also washed our clothes in the washing machine. You could see congestion status in the TV in your room.

Stayed in May 2024