Nothing to dislike

Great and friendly staff who couldn't do enough to help.

Stayed in March 2024

Nothing- everything exceeded our expectations!

Everything was absolutely amazing! Great location- within walking distance of Happo and Echoland. We were greeted at the station and felt very welcome at the lodge by all the lovely staff. Room was really comfortable and we really enjoyed the onsen after skiing! Food was amazing throughout - thank you for the lovely breakfasts everyday. Wonderful family feel to the place with personal touches. Nice areas to chill out by the fire. Boot room was so good. Transfers to the resorts every morning and advice on conditions in each resort was extremely useful. Will definitely recommend to friends and family and come again if we are in Japan!

Stayed in March 2024

Nothing

Great location, clean, comfy & warm. Steve & his team super friendly & helpful

Stayed in March 2024

Possibly the only thing I didn't like was the lack of storage space for clothes. We were there for 6 nights and after living out of our suitcases our room was very messy. An extra shelf or two, or a set of drawers or some cube storage would have been great and not taken up much space.

What can I say about Snowlines that doesn't sound like I'm just gushing about our wonderful stay here? Maybe it was the time of year (Early March), there weren't too many people about so that was great for us personally, however in general the owners Stephen and Sarasa go above and beyond for their guests. We were made to feel very welcome, picked up from the bus station, given a walking tour of the facilities, shuttle to ski fields provided in the mornings, breakfast buffet was always tasty, they had nightly meal options to opt into and if not they had plenty to say about local restaurants and could even facilitate a booking for you. The room we stayed in was the Japanese style, so we had separate futon mattresses we pushed together. The room was sufficient for space, and there was a toilet and sink also. The bathroom was separate for showering (the on-site onsen was where we went daily). We didn't use the laundry facilities, but they were available. The lodge boasts large common areas, multiple comfortable seating spaces, and a bar that is open every night until 11 pm (if you can stay up that late). The other staff were all very polite and attentive also. The location was fantastic. We did not have a car, utilising the local buses that run in the area from the ski resorts was simple and Stephen even makes sure you know how to get home from every place he drops you off from of a morning. It is a very shirt walk to Echoland where other accomodations, restaurants and some ski retail shops are. There's a bottle ship at the end of the road, too. They just ask that you don't byo at the lodge.

Stayed in March 2024

Excellent hosts nothing too much trouble

Stayed in February 2024

Pillows was a bit flat for my liking. Other than that every thing was great.

One of the best stay we ever had. The atmosphere was great. We made number of new friends while we were there. The onsen was superb after a day of skiing. It is relatively close to a lot of the restaurants. And some of the shuttle bus stop right outside the lodge.

Stayed in February 2024

Couldn’t have been more pleased with this ski lodge. Just impeccable, everything is kept to such a high standard, coupled with the amenities and services makes this my stay in Hakuba from now on. Stephen has done an amazing job with this property. Honestly so stoked with my stay there.

Stayed in January 2024

Nothing

Great setup, warm and friendly environment and the staff are really welcoming. The lodge is in a great location, just a short walk to lots of spots to eat or have a drink, which the staff at the lodge also help to book in advance (as the fill up very quickly). The lodge offering the free transfers to the ski fields was also a great addition.

Stayed in January 2024

Bus stop right outside which went to most mountains. Host offered a morning shuttle also. Staff were approachable and friendly and were able to offer knowledge about restaurants and nightlife. Nice communal areas and bar.

Stayed in January 2024

Stephen and his wife Sarasa were super lovely and accommodating with their hospitality. Helped us with food, transportation, hiring, navigating the mountains, etc.. The staff were also very warm and welcoming, attentive to any needs or just a general chat. We enjoyed the food, onsen and overall vibe of the stay. Would highly recommend!

Stayed in January 2024

Stephen and Sarasa have created a unique place. It had a warm homely atmosphere combined with excellent service and we loved every minute of our time here.

Stayed in December 2023

we loved it there! beautiful and spacey lodge, great location and lovely host! we can only recommend, we wish to be back in no time

Stayed in December 2023

I love how accommodating the owners and staff were! Super clean and friendly and fun !! I would highly recommend. Definitely will stay there again in the future

Stayed in December 2023

All good

Great friendly owners and staff

Stayed in December 2023

Stephen was a fabulous host who is there to help you navigate the slopes of Hakuba. We had an absolutely wonderful time, comfortable bed (note that we had the bunk beds as adults and it was still great), and a nice breakfast and coffee machine.

Stayed in March 2023

lovely host family, warm hospitality,

Stayed in March 2023

Breakfast was amazing and dropped straight to the slopes in the morning. Bathhouse on site and spacious bar and chillout area made for relaxing evenings.

Stayed in March 2023

friendly, helpful and extremely welcoming staff at Snowlines

Stayed in March 2023

The breakfast was a standard western breakfast, with a few cereal and toast options. Juice, tea and coffee. The host also cooked eggs, and varied the offerings daily. We love Japanese food and it would have been nice to have some Japanese options, however what was provided was a high quality, well presented and the hosts were so lovely and accommodating.

Stayed in February 2023

Very welcoming staff and the hotel was extremely clean. The bath house was probably my favourite part as it was extremely relaxing and a great spot to soak after a long day at the mountain.

Stayed in February 2023

-very clean and organized -friendly cozy atmosphere -very nice two fireplaces -great hospitality

Stayed in February 2023

nothing.

lovely lodge which feel like home. love the common areas which are roomy. good to have a dry room for ski snowboard equipment.

Stayed in January 2023

no kettle and tv in room.

the host was very friendly. they proactively showed us the lodge and shared some tips on weather and the slopes. room was spacious. continental breakfast very good. conveniently located

Stayed in January 2023

I thoroughly enjoyed my stay at Snowlines Lodge. The staff were very friendly, knowledgeable and committed to ensuring that each guest has the best experience possible during their stay. They do a great job suggesting the best mountain to visit on a given day based on the weather and recommending a quality restaurant for dinner. Special shout out to James who I felt like went above and beyond to make my stay a highlight of my trip to Japan.

Stayed in January 2023