Nothing.

Shoho was beautiful and well appointed. The staff were warm and the hospitality was some of the best we experienced in Japan.

Stayed in October 2024

staff didn't speak much of english when we arrived, but we managed to use google translate to anwer our questions. for dinner and breakfast we had staff that spoke english and was more comfortable to us.

from the beginning to the end, we felt so comfortable with a very nice place. the room was according to our expectations and we had a great time in the thermal bath (onsen). dinner was superb, with the staff explaining to us each dish and how we need to eat it. breakfast was very diverse with mutilple choices for oriental and occidental meals. definitley, if returning here, will come back to this hotel

Stayed in September 2024

Traditional Japanese Onsen experience. Excellent food both for dinner and breakfast. The bath in the room was lovely

Stayed in October 2024

Bath and meals

Stayed in September 2024

I liked everything. Best sstay ever.

Exceptional hotel, private Onsen in room, Japanese style. Everything was great and gave us deep dive in Japanese culture. The staff was really helpful and please forgive us some of our "gaijin" behavior - we are exploring your commons first time ☺️

Stayed in September 2024

The distance is far away from station and the price is a bit higher than expectation

Clean environment and tidy up room left me with a deep impression

Stayed in August 2024

Not many dining options and far from the city

Beautiful view. Room was very spacious and comfortable

Stayed in July 2024

Beautiful decor that told about the crafts in the area. They had a live jazz group that brought so much joy and happiness to us. The spa/osen was exceptional. They had all the bath essentials needed and the best part was the wonderfully after bath products they provided—Lotions for the skin and face, lotions for aching body parts, and wonderful products for the hair. I wish we could buy these products somewhere, but was told that they were only at the osen. The dinner was amazing with local produce and meats and the breakfast buffet was out of this world. They had Japanese and western foods with made to order omelets. We wanted to eat there the whole week! The staff was very helpful and accommodating. Also we loved the baggage holding service at their sister hotel, Ace Inn and the shuttle from the Matsumoto station to the hotel. We dropped our bags at the Inn and it was there for us when we checked in at Shoho. We had a wonderful time at Shoho!

Stayed in June 2024

Toilet is too small and bad smell

Breakfast is good

Stayed in June 2024

A bot of distance from the Centre

Facilities are very good, with multiple choices of Onsens

Stayed in June 2024

Nothing

Room with city view and onsen

Stayed in May 2024

Aircon was central one so only able to select fan speed. It was a bit hot especially at night even with the windows opened in late kspring. The bedroom has an unpleasant smell in the entrance area (not from smoking) even after using the air freshener. Probably due to toilets located at door entrance. Not sufficient space for 3 luggages and only 1 special mat for 1 luggage so as not to damage the tatami. In the morning after room are cleaned up, you can see that there are many scratches on the beautiful tatami, a sorry sight. Futons are laid out when we leave for dinner, the area was tight & crammed for 4 adults (16 sqm equivalent to 9 tatami). The coffee tables are stacked up and left not much space to move around and to open 3 luggages. We found that single/double/triple occupancy also uses the same room types so it does not make sense. The room would only be just nice for 2 adults. The numerous room types are displayed in a room map.

No reply regarding guests enquiries on booking.com enquiries and requests. However, they apologised and replied after we managed to get assistance from booking.com Extremely nice & warm reception with 2 very helpful & strong lady staff to handle our luggages at drive-in. Appreciated this assistance. Checkin is assisted by a helpful and patient English speaking staff. The beer and ice cream were served upon checkin due to part of Golden week promotion. There is also a jazz performance at hotel lobby. The room is nice and cozy. Onsen lockers & sinks were kept clean and well supplied with necessary creams & lotions. Panoramic view in an outdoor onsen has a silky bath and a couple of indoor bath. It also offered panoramic view of the city lights at night. Public onsen baths were kept clean and very spacious. It also has a fenced up outdoor onsen with greenery and a soothing sight. We prefer the public bath to panoramic one as we are often out during the day and only use it after Kaiseki dinner. There is nothing much to see after dark. A nice and cozy corner for dinner. The Kaiseki dinner was superb with shinshu pork & clams hot pot. Teppanyaki beef slices were juicy & tender. 2nd night dinner was delicious too. Chicken made into balls in creamy hot pot soup and lots of different veggies like watercress, enoki mushrooms and cabbages. Buffet style breakfast is delicious.

Stayed in May 2024

its nice hotel so nothing I can say

so comfortable clean and nice onsen I stayed here 3 times alredy dinner and breakfast delicious

Stayed in March 2024

We booked the room with private open-air bath. Big room, amazing view, bath was refreshing and big enough for 2. Great breakfast with wide variety of both traditional and western cuisine

Stayed in April 2024

The price per night is slightly high.

The private onsen in the room was amazing.

Stayed in April 2024

1.Service from staff 2.Breakfast 3.Dinner Set 4.Onsen

Stayed in April 2024

Check out time too early

Private osen

Stayed in April 2024

Despite large breakfast buffet, selection is limited if you want western food after having had japanese breakfast for many days. Very large hotel.

Impressive mountain and city views. Nice onsens - both indoor and outdoor.

Stayed in March 2024

The location. The hotel is 7km outside Matsumoto centre although is well-served by a local bus as well as the hotel’s own shuttle bus. This is a large hotel complex but unless you have pre-booked dinner at least 24 hours before, the only option is to head back into town or find a convenience store as there is no room service or local restaurants.

Easy accommodation on the outskirts of Matsumoto. Appeared to have great Onsen facilities but did not have time to try them as only stayed one night. Breakfast the best of our trip so far.

Stayed in March 2024

Could be a bit hard to get to the location without a car. There is a bus from Matsumoto station that will take you there but it is not going to have much space for luggage. The staff try their best but not all of them can speak English. Best if you can speak a bit of Japanese

Excellent Ryokan with many options for the onsen. It was worthwhile booking with dinner and breakfast. Dinner was delicious and breakfast selection was huge.

Stayed in February 2024

We had a great time. Thank you!

Stayed in February 2024

The staff was courteous and helpful. Many spoke English, so while we never expect it, it's always a bonus and makes things easier. The breakfast bar had a wide assortment of both typical Japanese and Western breakfast foods. And dinner was AMAZING. It started with appertif, then appetizers, sashimi, hot pot, grilled meat... There were at least 8 or 9 different servings. We were stuffed and couldn't finish everything (but I tried 😉). The onsens were luxurious, as was our room, which came with the sauna. We had a room with a tatami and roll-out beds, so I could've used a little more padding, but that didn't detract from the experience at all. I enjoyed this girl's trip so much I booked again with my family.

Stayed in February 2024

Best experience we have had.

Stayed in February 2024

It was amazing. The property and staff are so nice and so helpful

Stayed in February 2024