That there is no bus from the Hotel to Narita Airport to book. Breakfast is quite expensive for japanese conditions.

Location of the Hotel is very convenient.

Stayed in June 2024

Huge hotel, at such a scale it feels unpersonal. At 3pm lots of people were queuing for check-in. The lobby and common areas are very luxurious and elegant, but the rooms and bathrooms themselves are very dated and look like they haven't been upgraded at all since the 80s or 90s. Cleanliness could have been better. (Spots of dust in the bathroom)

Very convenient location for Tahama Airport. Good view from our window, good sound proofing, we had a quiet night before our flight the next day. Comfortable beds. Room was big for Japan's standards.

Stayed in May 2024

Location is great!

Stayed in June 2024

Very pleasant hotel for overnight transit stay in Tokyo- but not somewhere for a romantic interlude

Stayed in June 2024

We went on to put this hotel on the map as it is right across a pedestrian crossing from Central Shinagawa station, which is the only other station apart from TOKYO Station where Shinkansen trains depart from to all of Japan and from were one can get to every where in Tokyo by underground . Apart from that we did not use any of the restaurants, so cannot say, please check Hotels website as there are great facilities within it. Please note that the Hotel offers a GREAT luggage deposit service located on the ground floor , it is free as long as you have a reservation at the hotel; we eft ours for 3 days while travelling to Kyoto

Stayed in May 2024

The room at the Main Tower where I stayed was rather old and seemed in needs of refurbishment works. The hotel is super busy and packed. It was very noisy most of the times.

I stayed at the hotel at the beginning of my vacation and at its tail end as I left for Kyoto & Osaka, in between. I selected this hotel for its proximity to the train station. So, yeah this part really meet expectation as it was easy to move about from there.

Stayed in June 2024

Nothing specific, but for the price, I expected little better.

Location was great, staff was super nice and helpful. The breakfast was very good, but too overcrowded with long wait times.

Stayed in June 2024

Needs refresh/remodeling. Room feels dated & bathroom needs upgrade.

Close to train station, stores & airport.

Stayed in June 2024

The mattress was hard. No shuttle from or to airport.

Lobby and access to train station. Has a larger bathroom. Access to Aquarium was awesome.

Stayed in June 2024

Room was very small but I think most in Japan are.

Location was amazing. Right beside the train station.

Stayed in April 2024

checking in was a long queue expected with the amount of guest. expected.

i like the location. There were alot of guest checking in. location of the hotel is excellent as its directly in front of Shinagawa station. Room is ok except for extra bed which as not comfortable but ok.

Stayed in June 2024

Not enough electrical outlets and very small pillows

Closeness to Shinagawa train station

Stayed in June 2024

Staff could have a better skill in English.

Central location away from busy Ginza area.

Stayed in May 2024

It was very small room for 3 adults to stay.

Very convenient location especially if you are planning to take bullet train. Very close to lots of restaurants.

Stayed in June 2024

Shinagawa Prince is a VERY large hotel. You must take care when checking out as many others will do the same. You can store your luggage after check out, but the line was very long!!!! We ended up asking to extend our check out and store the bags in our room. This worked out well for us and we didn't have to wait in the LONG line!

This Hotel is perfectly situated next to the Shinagawa station. This station is uniquely able to serve almost any train line. It is the most convenient station to take to Haneda Airport. The room was small but well appointed. You have everything you need! On a special note, the person who cleaned our room was very attentive! She recognized that we needed bags for ice, (due to an injury) and provided them daily. I was very appreciative!!😄!

Stayed in May 2024

So crowded

Well located; very crowded.

Stayed in March 2024

Bus from Hanada airport has been suspended.

Close to train station and trains from the two international airports. Many food options. Fabulous buffet breakfast.

Stayed in May 2024

The hotel has different wings and towers which makes checking in very confusing

Proximity to Train Station and plenty of food outlets within the hotel vicinity

Stayed in June 2024

It’s too busy and crowded, almost all the time.

I like the Hotel’s close proximity to the Train station. It is easy to get to from the Shinagawa station.

Stayed in June 2024

Considering what I paid for the room, it was spartan. The room was exceedingly hot and I had a hard time sleeping. It was useless trying to get any TV stations with English. Even CNN was hard to watch with the Japanese translator speaking. I have stayed at 4 star hotels and this sure didn’t rank up there as luxury. It met the minimum requirements.

The location of the hotel close to the train station was great. The food at the restaurants I used was very good.

Stayed in June 2024

Not much to do immediate area.

Close to train station and subways

Stayed in May 2024

Price of breakfast.

The location was excellent.

Stayed in May 2024

guest floors look tired and need refurbishment

the retail stores and other facilities provided entertainment

Stayed in May 2024

The room is small

Great location. Clean and staffs are very helpful.

Stayed in May 2024