The swimming pool was a big didappointment. Needs a complete upgrade. There a broken window in the ceiling a rbber mat over the pool floor. Facilities are sub par and reflect badly on your brand. Fawcett in the showere of the jacuzzi does work and the shower temperature is dangerously hot. 2500 Yen is not worth the money. I understand you are going to fix it up. Meanwhile it shoulf be free.

I liked the room. It was quite big with a Tokyo view. The main bar and morning buffet breakfast at the restaurant in B1 was great.

Stayed in August 2024

Expensive

Stayed in June 2024

When booking, it was unclear that access to the pool and gym facilities were pay per use.

One of the more spacious options in Tokyo, and there were busses to and from the hotel.

Stayed in June 2024

The hotel is old/outdated. The carpets and the room look old, the room is dark. For the price I paid, I could have stayed at a newer and better location hotel.

It had restaurants that serve really good meals. The hotel also offers shuttle bus to/from train station (Shinagawa in the morning) and to a closer train station til 10pm which made it very convenient. They also offer shuttle to Narita for a fee, just not to Haneda which is actually why I booked with them. It was not specified.

Stayed in May 2024

Cost of restaurants

Comfortable hotel with good facilities

Stayed in April 2024

Reception. Very thing takes a long time from check in to room keys... everything

I loved that the rooms were large by tokyo standards. The shuttle bus was very quick and gave regular service.

Stayed in May 2024

breakfast is not included and very pricy.

convenient

Stayed in April 2024

Restaurant and Cafe over priced.

Very friendly and helpful staff, very comfortable accommodation and happy to wait out our flight times after checkout.

Stayed in May 2024

the old rooms

the new rooms are excellent. first stay was in the renovated floor and then when went to Osaka and returned back i was given room in the still non renovated floor, very big difference

Stayed in April 2024

Far from airport

Nice location

Stayed in April 2024

It would be great if there were more lights in the room.

The room was big.

Stayed in February 2024

Rooms and bathrooms are dated

Location, lounge area, room space A little pricey

Stayed in February 2024

Distance from locations isn’t ideal, 25-30mins to get to Shibuya

Nice big rooms

Stayed in December 2023

Onsen.

Near subway. Staff are helpful and responsive with enquiry. In room dining is well presented and delicious.

Stayed in November 2023

Nice feel of a classic 5 star even if only 4 star nowadays

Stayed in November 2023

Hotel is located in an amazing part of the city - very close to historic temples and shrines

Stayed in October 2023

Very comfortable room with nice view of the city. A pretty quiet location, but bus shuttle up the hill to Meguro station made it fairly convenient for getting places.

Stayed in August 2023

Unfortunately, the gym and bath are for members only. This may not be unusual for fancy hotels, but it’s worth mentioning for guests who are used to such amenities being included in your stay. The Bamboo Lounge is gorgeous, but one seasonal cocktail runs you ¥2000 and a cup of coffee about ¥1500. It was worth it to enjoy the atmosphere, but be aware that this is the price tag you’re looking at. Surely it’s not an issue for tourists who are doing the USD to yen conversion, but it feels steep for those of us getting paid in yen.

The lobby is beautiful and clean, and the room is spacious with very comfortable beds. All staff were exceedingly kind and helpful, despite a language barrier with my cousin who speaks zero Japanese.

Stayed in August 2023

we picked the hotel as it had a gym and pool but when we got there discovered it was 3000 yen a day to swim in the pool Would not go back as other hotels do offer a pool in the price it is a little out of the tokyo tourist trail - south of hte city - transport in tokyo is easy and it is only a 500 m walk to the subway and they offer a bus service which is quite regular

nice old wrld type feel

Stayed in May 2023

Staff was really helpful

Stayed in February 2023

No English TV channels

Almost every thing

Stayed in February 2023

The room was too hot, and I couldn't get the AC to work. I think it's because they turned the whole building AC off during winter. Pillows weren't that comfortable, but I managed to use the blanket instead as a pillow since I didn't need to cover myself when it was really hot.

Staff were really friendly, especially the one who calls the taxi he's pretty funny.

Stayed in February 2023

Nothing in particular to not like. But yes, rooms on 2nd floor are best as think the floor has been renovated. Others getting old.

Helpful staff as always.

Stayed in December 2022

Some rooms are getting old and also not super convenient for guests with accessibility issues.

Due to some issues at my end, I had to change rooms twice. The staff was very cooperative and I thank them immensely.

Stayed in December 2022