Nil

Great

Stayed in November 2024

not applicable

Excellent hotel with superb amenities. The room was large and comfortable. The view was fantastic. Excellent bath/ spa. Hotel shuttle was convenient. The hotel and the room were sparkling clean. Beds were huge and very comfortable. We had a wonderful stay.

Stayed in October 2024

Loved everything about this hotel!

Stayed in November 2024

We loved to stay at this Hotel and only wished for a longer stay then just three days. From our wonderful room with the perfect view over Sakurajima, beautiful and very clean enterieur and very comfy bed, to the very attentive and exceptionally friendly staff and very convenient free shuttle to Chuo station, right now we cannot imagine a better place to stay in Kagoshima!

Stayed in November 2024

Everything was excellent.

Everything was outstanding, from the friendly, well informed staff to the beautifully appointed, spacious room. 11 out of 10, with thanks.

Stayed in October 2024

Location

The Concierge staff were GREAT!

Stayed in September 2024

It was luxurious stay, where staff help made our stay special.

Stayed in August 2024

Everything was amazing. I’ll definitely be recommending to all of my friends and returning.

Very nice employees, with an excellent level of English. Everyone was extremely polite and helpful. They give the hotel a very elegant and classy feel. The establishment itself is gorgeous. Very modern and well thought out interior design. The views of Sakurajima are unreal. I felt like sitting in my room with those views was a relaxing vacation in itself. I also really enjoyed the various options for lighting in the room. There’s a relax mode that dims all of the lights in the room, I quite enjoyed that. There are also both black out blinds and shade to help make you as comfortable as possible. Then there is the spa and onsen that also have a very stunning and relaxing ambiance. There’s nice music playing in the background that I also really enjoyed. The body soap and lotion they offer in both the room and the onsens were very high quality, I’d honestly buy them to have them in my home. They smell good and leave your skin feeling extra soft. Everything was also very clean and seemed brand new, as if it had never been used before. The front desk was also nice enough to book me a cab in the morning on my way out, as the shuttle service to the bus station does not start until 10 AM. Lastly the location is quite convenient. There’s a tram directly across from the hotel as well as a supermarket immediately next door. It was very easy to get drinks and other items such as their sushi platters (which I highly recommend) to bring up to my room. If you want to relax in style and feel like a king or queen for some days, I definitely wouldn’t hesitate to book!

Stayed in October 2024

Nothing

The room was clean, big and spacious.

Stayed in October 2024

There are too few shuttle buses from Central Station to the hotel, and the location of the shuttle bus is not obvious. It would be perfect if this part could be adjusted.

The accommodation is a room with a view facing Sakurajima. It has a great environment and the service staff are also very friendly.

Stayed in September 2024

Nothing! Everything was perfect.

The facilities were exceptionally clean and tidy. The buffet breakfast was amazing with lots of variety (including an ice cream section!). The foot onsen was lovely and a nice addition to the hotel. I didn't try the gym or the actual onsen, but they looked amazing too!

Stayed in August 2024

no

good service. help us to book a birthday cake and make birthday decoration. nice onsen and foot bath look forward to coming back again

Stayed in May 2024

Absolutely loved our stay in this hotel! It was perfect - very clean, very friendly staff and helpful, the view of the Sakurajima was beautiful.

Stayed in July 2024

The restaurants were very expensive

Rooms are fantastic and hotel location is perfect

Stayed in July 2024

Room with volcano view was amazing, Good breakfast and evening buffets, Kind help of staff in case of questions

Stayed in July 2024

I didn't dislike anything. Everything was perfect.

Gorgeous, enormous room (king) which was more like an apartment. Wonderful staff.

Stayed in June 2024

Bedding (pillow & comforter) had a bit of odour although bed linen was good

Great staff and service

Stayed in June 2024

This place is fully up to it, modern, luxury hotel, with great, dedicated staff. Food and drinks are local, delicious and well-served.

Stayed in June 2024

Nothing

Beautiful property Excellent staff

Stayed in May 2024

They need to liven up the dreary music in the bar at sunset but this is a minor point.

Great staff, great views of Mt Sakurajima, nice onsen, very comfortable and sizeable rooms.

Stayed in May 2024

Breakfast was expensive ad on so opted out

The onsen was exceptional and a great facility for guests Beds were extremely comfortable

Stayed in May 2024

City view room instead of a view of Sakurajima. Regret not taking the Volcano view option especially with the beautiful weather we had. Parking fee. Pillows were too large for my head.

Everything you'd expect from Sheraton plus Japanese attention to detail and courtesy. They were so accomodating and willing to please. Late checkout at noon. Excellent service

Stayed in May 2024

This is a new hotel in Kagoshima. it is a great facility with beautiful view of Sakarujima and has onsite onsen. Good breakfasts too

Stayed in April 2024

Great hotel And for my birthday they upgraded us to a room with sakuragyma view Thanks 🙏

Stayed in May 2024