Being charged extra for late checkout.

View of Fuji, in room onsen

Stayed in June 2024

We had dinner and breakfast included in our stay. It is a set menu so it might not be the best for everyone. We were traveling with two children. Luckily there were fries and edamame on the additional drink menu which we could order separately for our toddler.

The location is breathtaking, right on the lake. Mount Fuji came out during our visit and we were so pleased. The onsen is a bit of a walk from the rooms, but so wonderful with the outdoor area overlooking the lake.

Stayed in May 2024

Menu was amazing but only if you love fish. English translation was unavailable except using Google Lens so it was difficult to know in advance. We were able to apply our subsequent meals to the partner Prince Hotel nearby property which has a buffet with variety of breakfast foods as an alternative.

Beautiful property and surrounding areas. Staff was kind and friendly. Awesome view of Fuji from this room 101. Pictures of this room type are accurate except that the private bath doesn’t have a clear window - it is frosted glass for privacy. The lake view is from the main room. Other room orientations may differ.

Stayed in June 2024

There were not many cuisine options

The service was great and the room was spacious. It was quite clean.

Stayed in May 2024

Our room with a private onsen was great and we loved the view even though it was too cloudy to really see Mount Fuji. We wanted a traditional ryokan experience and this was it from the tatami mats to the sliding painted panels. The kaiseki dinners were very fancy (eight courses) as were the Japanese breakfasts.

Stayed in June 2024

It would have been good to have had some Western food options. For some people, although beautifully presented, the cold raw fish and Japanese pickles may not suit everyone.

Overall, we enjoyed the traditional Japanese culture. The location is excellent for this purpose and also great for boat trips, viewing Mount Fuji and enjoying the onsen experience. Very spacious rooms with kitchen facilities.

Stayed in June 2024

Restaurant staff members were 10+ but the traditional japanese food is not for everyone. Looks really pretty but to younger adults that grew up in the US was not satisfying. We could have chosen the American food but we wanted to try the traditional Japanese food. Everything else was superb.

Staff members were very professional and friendly. Loved the location and the shuttle service. We had our private onsen which we used many times a day.

Stayed in June 2024

Food was very good

Stayed in May 2024

few receptionists can understand or speak english

we particularly enjoyed the degustation dinner with all its different flavours and textures. the onsen with its view on mount Fuji was a blast.

Stayed in May 2024

The furniture and facilities need a renovation.

The spectacular views, hot springs and food.

Stayed in May 2024

The hot spring environment is too simple and the female bath is too hot

view

Stayed in April 2024

We really enjoyed our stay! Our room has Mountain Fuji view and it’s large and clean. The private onsen was superb. Staff were very friendly and helpful.

Stayed in May 2024

Price is too steep for what’s offered

Location is great - our room had the lake view with Fuji-san on the horizon. Large rooms. Onzen baths are very clean and not busy at all. Dinner and breakfast are a good experience but nothing extraordinary

Stayed in April 2024

The meal was just OK. There were many, many courses (too much food for me), but the quality was just average. For the price I paid, it was not a good value. Also, potential guests should note that this is a traditional Japanese meal, very heavy on fish/sea creatures—if you don’t like seafood, don’t get the half board. There were people in the dining room eating other things (and dressed in street clothes), so I believe there might be an a-la-carte menu for people not staying there.

The ryokan was situated on Lake Ashi, and every room had a killer view of Mt. Fuji. The staff was super helpful. The female onsen was really nice and had the same Fuji view. It was fun to dress in the yukata (cotton kimono).

Stayed in May 2024

Hard to get around without shuttle or circular bus.

The excellent staff, the view, the open air onsen, thoughtfulness of the dinner chefs, hours of the onsen, free circular bus and shuttle

Stayed in May 2024

Majority of instructions in the facilities were in Japanese, but I guess the important ones were translated. The TV had no English-speaking or international channels, or no access to Netflix etc.

View on lake and Fuji-san from room, very spacious rooms, Japanese-style room, breakfast and dinner in Japanese, it was a lot and a great variety of food, the (indoor and outdoor) onsen incl. sauna were great!

Stayed in May 2024

almost nothing, maybe towel could smell better.

location, kindness of service, quality of traditional breakfast and dinner, lts traditional japanese ryokan but could be also 5 stars. onsen wonderful

Stayed in May 2024

The staff doesn't speak great English, the meals were very fancy, but not very good.

The views are beautiful and the public baths are nice, everyone is very polite.

Stayed in May 2024

The room had a lot of mosquitoes as it’s near the lake. I wish there was something we can do about that.

The room with the amazing view was the highlight. The onsen was wonderful and the breakfast was amazing. Staff were super attentive. We recommend this hotel highly.

Stayed in May 2024

The onsen was really good especially the outdoor one! The dinner and breakfast was very delicious and pretty. Would love to go back again!

Stayed in May 2024

A bit old

Beautiful view on the lake and mount Fuji, very nice onsen and dinner, nice to chill out

Stayed in May 2024

The room felt like it could use a spruce up, breakfast was special but there was no option of Western food and it was a bit of a challenge for our taste buds. The staff was very friendly but didn't know English very well which was a problem. Getting to the hotel was extremely challenging, the instructions provided weren't clear and we missed the shuttle which meant waiting over 1 hour for the next one. The staff didn't communicate very well.

The hotel is a Ryokan, making it a unique and special experience. Dinner was an amazing experience, wearing our kimonos and enjoying local cuisine. The view from the room is breathtaking and truly special.

Stayed in April 2024

Excellent meal.

Stayed in March 2024

facility a bit dated in the room e.g. bathroom

meals were delicious location was convenient... wished we stayed longer

Stayed in March 2024