No complaints. Our private onsen and bigger bathroom were just across the door from our room, and while we would’ve preferred it was all attached this was no problem.

What a lovely experience! Our room was spectacular, with clear views of Mt Fuji. We recommend you wake up at first light to catch the best view! The kaiseki meal options were delicious and plentiful. It was also very easy to arrange transportation to/from the hotel. The staff were very kind. We were able to fully relax and enjoy during our stay :)

Stayed in September 2024

Beautiful location . Amazing authentic experience and dining . Views are wonderful

Stayed in September 2024

the location is not as accessible. there are hourly shuttle buses to/fro the base of the mountain that takes around 15-20 mins hence it is important to plan around the bus schedules. in bad weather (e.g. fog) or heavy rain, the views from the room will disappear however this is no fault of the property.

the views from the room are spectacular in good weather, and the rooms are extremely spacious. There were also western beds available in the room Dinner on day 1 was very good, 2nd day's dinner was average. Onsen was fantastic, there are outdoor/indoor options and the outdoor onsen oversees the mountains and lake.

Stayed in June 2024

Our stay was over family week in Japan so the sites next to the hotel were extremely busy.

The hotel room had a wonderful view. The Japanese bath was delightful. We enjoyed dinner and breakfast at the hotel. Food was delicious, presentation perfect and staff professional and courteous. Also a runner, enjoyed the trails!

Stayed in August 2024

Had a bit of difficulty booking a shuttle from the station to the hotel but Booking helped! Thank you

The food was exceptional, printed menus, gorgeous presentation and beautiful dining room. Our room with a view of Mount Fuji was amazing- highly recommend and hope to return again

Stayed in August 2024

The remoteness of the location is part of its charm and contributes to the zen vibe, but should be taken into consideration when planning how to see the sites that are further area. However, Motohakone is convenient.

Ryuguden is a lovely property with a beautiful location on the lake and, weather permitting, gorgeous views of Mt. Fuji from your room. The outdoor onson has a similar view and was delightful. The staff were top notch and very helpful in assisting us with logistics and verifying options for us given the weather event that was impacting area. The meals were uniquely interesting and I cannot imagine a better first time experience in a traditional Ryokan.

Stayed in September 2024

I had the best massage (shiatsu) in my room, which had views of Lake Ashi (usually Mt Fuji too but not visible on this occasion due to overcast). The food was high quality, beautifully presented, and entirely Japanese (both dinner and breakfast), but no vegetarian options were available. The staff did their best to remove the meat dishes for us. The hotel offers peace, respite and tranquillity after 3 hectic days exploring Tokyo.

Stayed in August 2024

The views are stunning. The rooms are very nice.

Stayed in August 2024

If you are not into Japanese food the set breakfast and dinner may prove a little daunting. The food is expertly prepared and presented though and if you do have dietary restrictions they are very happy to accomodate if you let them know.

A truly excellent experience staying here. Very authentic Japanese style hotel with a set Japanese menu for breakfast and dinner. The highlight of the stay has to be the adjacent spa/onsen which is free for guests to use. Great view of Mt Fuji across the lake, when it is not covered by clouds.

Stayed in July 2024

Everything about this hotel was amazing... the only thing I didn't like was leaving!

What an amazing place. Our first experience in a traditional Japanese Ryokan, with stunning onsen facilities, eating exceptionally prepared traditional meals, in a traditional tatami mat room helped immerse us in the culture and wonder of the area. We were fortunate enough to reserve a room with a private onsen, which helped us get more comfortable with the proper pre-bathing habits before using the public baths and provided beautiful private escape at other times. The staff, for me, was the highlight of our stay. Incredibly helpful in every aspect of our stay, from when an issue left my son stranded 30 minutes away on arrival day and we needed help arranging transport, to educating us on the use of traditional Yukata, to impeccable service and assistance any time we needed it. As an example it's worth mentioning that Hakone-en is not served well by Taxi apps that work well in other parts of the country, so while we were use to self-service cars using Uber and Taxi GO we relied on the staff to help make taxi arrangements for us at times that didn't match up with the shuttle. Also note Hakone-en at night does not have Konbinis or other facilities, so plan ahead when it comes to anything outside the hotel.

Stayed in July 2024

The staff was exceptional! Beautiful location, a great place to relax and wind down.

Stayed in July 2024

far from town..stores,shops

beautiful hotel..loved the room and onsen

Stayed in July 2024

There was nothing we didn’t like. Our family loved this stay on our trip. Although there were some foods in the kaiseki meal we couldn’t appreciate, overall it was delicious and a wonderful treat.

The property was well situated near the lake, near the smaller ropeway and a small town with some shopping. It had a 7 minute shuttle that would take you into town near the lake boat cruise. The property was a splurge for our group of 8, in 3 rooms. One of the rooms we got the private onsen which was very nice. The rooms are very spacious and traditional. Every amenity was available and the hot baths were luxurious. The front desk was EXTREMELY helpful and very professional and friendly.

Stayed in July 2024

Location was quite away from everything else

The beautiful view of the lake and Mt Fuji from the room

Stayed in June 2024

Food was disappointing. Too many tofu and fish. Natto and eggs for breakfast would have been nice.

The best part is the view through their huge window. The hot spring was beautiful, it’s a long walk from your room. The food was a bit disappointing. We were always hungry after dinner even though we upgraded to a better meal plan. Some of the welcome staff don’t speak Japanese or English. We were guided to our room by a staff, but she didn’t say a word. But the Japanese staff at the front was wonderful. Their coffee machine is great especially their green tea latte.

Stayed in July 2024

Information on how best to get to the place is lacking

Good and the view was great!

Stayed in June 2024

Being charged extra for late checkout.

View of Fuji, in room onsen

Stayed in June 2024

We had dinner and breakfast included in our stay. It is a set menu so it might not be the best for everyone. We were traveling with two children. Luckily there were fries and edamame on the additional drink menu which we could order separately for our toddler.

The location is breathtaking, right on the lake. Mount Fuji came out during our visit and we were so pleased. The onsen is a bit of a walk from the rooms, but so wonderful with the outdoor area overlooking the lake.

Stayed in May 2024

Menu was amazing but only if you love fish. English translation was unavailable except using Google Lens so it was difficult to know in advance. We were able to apply our subsequent meals to the partner Prince Hotel nearby property which has a buffet with variety of breakfast foods as an alternative.

Beautiful property and surrounding areas. Staff was kind and friendly. Awesome view of Fuji from this room 101. Pictures of this room type are accurate except that the private bath doesn’t have a clear window - it is frosted glass for privacy. The lake view is from the main room. Other room orientations may differ.

Stayed in June 2024

There were not many cuisine options

The service was great and the room was spacious. It was quite clean.

Stayed in May 2024

Our room with a private onsen was great and we loved the view even though it was too cloudy to really see Mount Fuji. We wanted a traditional ryokan experience and this was it from the tatami mats to the sliding painted panels. The kaiseki dinners were very fancy (eight courses) as were the Japanese breakfasts.

Stayed in June 2024

It would have been good to have had some Western food options. For some people, although beautifully presented, the cold raw fish and Japanese pickles may not suit everyone.

Overall, we enjoyed the traditional Japanese culture. The location is excellent for this purpose and also great for boat trips, viewing Mount Fuji and enjoying the onsen experience. Very spacious rooms with kitchen facilities.

Stayed in June 2024

Restaurant staff members were 10+ but the traditional japanese food is not for everyone. Looks really pretty but to younger adults that grew up in the US was not satisfying. We could have chosen the American food but we wanted to try the traditional Japanese food. Everything else was superb.

Staff members were very professional and friendly. Loved the location and the shuttle service. We had our private onsen which we used many times a day.

Stayed in June 2024

Food was very good

Stayed in May 2024