NA

The premise is old but well kept and maintained, the staff is friendly. Love the dinner and breakfast, great service provided during dinning.

Stayed in May 2024

We loved the room and the food service was excellent.

Stayed in May 2024

I woke up at 5 because they have inexplicably lightproofed/blinded all the windows except the one on the east side. So at sunrise around 5AM my room was suddenly flooded with sunlight (the picture attached is around 5:30-6:00).

Staff were friendly, outside bathing. Food was good.

Stayed in May 2024

Food. I was unexpected the high quality but decent. But compared with traditional 和食，it was disappoint of the joyful.

Neat but clean can be improved. Because I had variety allergies(non related about foods) woke up with nasal obstruction at midnight.

Stayed in April 2024

mattress really not comfy on the floor. Had better futon in other places in Japan.

Best breaky and dinner I had in my 16 days first visit to Japan varying from 8 to 14 small plates to taste. proximity to cable car and japanese room experience. had a high table with regular chair for breaky and dinner.. can't take floor eating, sleeping and japanese box table with no room for long legs ... this was the tough part for North American not used to this flexibility!

Stayed in March 2024

It’s was a little expensive, but I was there during late march so at another time of year the price might be a little more reasonable. Although Hakone is accessible by public transport, there are multiple different types that you will need to use to get from accommodation to the local train line (and they all rely on separate tickets or day passes)

The room was lovely, and could’ve easily been shared by 4 if needed. The traditional meals were divine and some of the best food I had, if you want to use the baths I recommend the ones in the separate house as the ones in the main building are a little small

Stayed in March 2024

I wanted to boil some water but the kettle was dirty.

It’s a traditional building so it’s very cold. But the hot spring was great!

Stayed in December 2023

The fact that booking quoted a price for four people and sent non refundable bill for only two people. Forcing us to pay an additional $350. This made it impossible to choose another hotel at a more reasonable rate. I will avoid using booking.com in the future.

Very good. Great offering

Stayed in August 2023

seating in room was minimal

beautiful and quiet

Stayed in April 2023

Location is abit of a walk.

Stayed in March 2023

No info about shuttle bus or dinner/breakfast time on booking. The onsens were very small, we only went to the 24h one, since it was bigger but quickly crowded in the women one. The screens in between tables to have privacy when you eat, are really not necessary and were really dirty. The buildings are old and need a renovation especially the carpeting.

The staff was really really nice, the food was good, the place was nice and calm and the room was really pretty !

Stayed in April 2024

Location isn't great if you want to do the Hakone loop. The hotel is mid way on the cable car section near Gora. Because they trains only run 9-4, you get stuck in the middle of the larger crowds and likely won't get seats. If you return to pick up your luggage you have to make a long backtrack. There is very little open in terms of shops and restaurants, and what is there is high price and middling quality. Kaiseki meal was so-so. Chicken and tofu felt like a bit cheaper meal for the price, and nothing really exceptional compared to similar hotel stays. Information on food/dinner wasn't clear ahead of time. Hard to communicate allergies. I don't think they fully understood the concept of allergies and it was surprising just how many dishes they could fit shellfish into.

Luggage storage for the day. Plenty of access to hotel's own onsens (2 public, 1 private) Room was big, quiet, and decent view (though window heavily needs a clean) We were in the annex building. Many others have commented that it was not nice, but our room and building experience was generally clean and fairly well kept.

Stayed in April 2024

The staff didn't speak a whole lot of English, which was fine for me because I can get by with Japanese, but might make it harder for English speakers to make special requests.

The included meals for breakfast and dinner were amazing!! I got to try so many things I never would have before, they serve you an entire course menu for that day. The onsen also was fantastic, they have both male and female indoor onsen and a private indoor onsen we used as well for no additional charge. There were other onsen available too! Also, when checking out they offered to drive us to Gora station for free, which was much appreciated. It sounds like they're willing to come drive to pick you up from the station to check in too!

Stayed in March 2024

The room is huge, the dinner and breakfast are delicious and the onsen are amazing (and they are open 24hs, so even if you don't manage to get a spot in the private onsen, if you go later at night to the public one, you can still enjoy some solo time)

Stayed in March 2024

too much food provided in the dinner & breakfast courses. you should offer a menu with less items for people who do not each such a large quantity of food. it will also reduce food loss, an SGD.

Stayed in October 2023

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Stayed in May 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in February 2024