A little bit further than the other Ryokans so you're not right by the action or near the small stores, but it's only a 5 min walk which isn't too bad

The onsens were amazing both the private and public ones! Nice view as well in the room and it was massive. The food and service was fantastic

Stayed in September 2024

The outdoor bath at the public onsen on their property wasn't the cleanest.

The staff were very friendly and the food was good, the onsen was also amazing.

Stayed in September 2024

Nothing

The staffs are very nice especially the staff who speak in Mandarin ! The room and the hot spring is super nice! The view from the room is just gorgeous! It’s surrounded by the nature. The food is just amazing :) We had good time here.

Stayed in July 2024

Stairs were intimidating for luggages. Fortunately, staff helped with that.

Breakfast and dinner were all excellent.

Stayed in July 2024

It's an exceptional ryokan with very calm ambience. The staff is very friendly and helpful, offering a free ride to the bus stop. Onsen facilities are of high quality.

Stayed in June 2024

Great ryokan with indoor and outdoor onsen and comfortable rooms. We had the breakfast which was very nice, no problem in having it vegetarian too. English is a bit of a problem but manageable.

Stayed in May 2024

Nothing to mention.

Very nice hospitality of staff and authentic service with true ryokan experience. Tasty food dishes for both dinner and breakfast. The public onsen has an indoor and outdoor bath, the latter having a really nice atmosphere due to the natural surroundings. Although we had no private bathroom, the room was large, very clean, silent and comfortable overall.

Stayed in May 2024

Excellent value for money

Stayed in May 2024

I would still prefer if they at least have a shower (not a bathtub, just a shower) for us to use at night when we don't feel like going to the onsen and want to have a quick rinse.

I arrived pretty early before check in time (around 10:35 am) and the check in time wasn't until 1500, I called the hotel about it and they offered to pick me up at the bus stop at 10:35 and have a shuttle service pick me up and drop me off at the hotel with no additional charge. I was also able to store my luggage with them and it was promptly moved to my room before I checked in as well. Even though I understood some Japanese as they guide me through some details when dropping off the luggage, when checking in they still offered a Chinese staff member who promptly showed me to my room. (Though the main staff told her I understood Japanese which was quite flattering even though I'm not even N5) The room is really spacious and there is only a toilet in the room (no bathroom). During dinner, they would set up your futon in your room as well. You'll be required to go to a different floor for your meal as well unlike other ryokans where they serve you in your room, but you will get your individual room at the food hall which was great as well. The same Chinese staff then proceeded to guide me through each individual dishes and I enjoyed every one of them. Even though the hotel is up a slope and seems far from the town center, the town is small overall so it's not much of a hassle if you want to take a day to explore and do some onsen hopping. You'll also be able to wear their yukata and shoes out to do the onsen hopping in other ryokans without the need to rent it at the visitor centre. When checking out, you can also call the front desk to help to carry your luggage up back to the lobby as you will need to climb up some stairs as there is no lift in the hotel, they'll also arrange a shuttle bus to fetch you back to the bus stop where you will take the bus to your next destination. Overall I really enjoyed the ryokan and would recommend it to everyone else who visits kurokawa onsen!

Stayed in April 2024

Limited availability of evening meal in Kurokawa - you can't eat here and very few other options - so you need to plan ahead.

Friendly welcome, nice onsen, great breakfast.

Stayed in March 2024

nothing to say

The outside onsen was perfect and exactly what I had hoped for my. Also we had it all to ourselves in the afternoon which allowed us to peacefully enjoy the forest scenery while bathing in this beautiful onsen all by ourselves. Our tattoos were not a problem and the staff was incredibly helpful. Both dinner and breakfast were exceptional and traditional Japanese meals with multiple courses. You can also book their private onsen which is only 1000 yen for 45 min.

Stayed in April 2024

Private onsen use was charged at additional fee. Take note that location is uphill from the main Kurokawa street by the river.

Full board meals were generous and sumptuous. Free parking.

Stayed in April 2024

Location a quite difficult to find on Google map

Good service and nice food both Dinner and breakfast

Stayed in April 2024

None

The onsen

Stayed in April 2024

Nothing

Staff service, very friendly and enthusiastic

Stayed in April 2024

It's a bit far from the center if you've got luggage - was too late for us but you should let them know to arrange a pick up at bus stop, as they kindly delivered our luggage to the bus stop for us on the way back.

High chance of getting the onsen to yourself (hotel guests only in the evenings, and there are probably less than a dozen rooms). And it's a very nice indoor+outdoor onsen! Huge traditional breakfast in private little booths was amazing.

Stayed in March 2024

Every thing was wonderful, but the staff was exceptional.

Stayed in March 2024

The location from the main centre is a little walk uphill so bear that in mind if coming during winter without a car.

Fantastic rooms, very spacious and beautiful views across the countryside, friendly staff and the best Onsen we experienced across all our travels.

Stayed in January 2024

The private onsen is great, but if someone booked an onsen next door, you can hear them pretty clearly.

The staff were super friendly and provided clear instructions. It was located a bit further up from some of the centrally located ryokan in Kurokawa, but still very close especially if walking (just be prepared to drive on narrow, hilly roads if coming by car). So, it felt secluded enough. The room we had was spacious and had a lot of good amenities (including a cookie!). The kaiseki meals provided, both dinner and breakfast, were filling and delicious (barely needed a lunch). They change up the selection a little from day to day, but not too much; if we stayed more than two nights it may have started to feel a bit samey. Didn't seem too busy when we were there, so often had the onsen to ourselves after public bath times were finished.

Stayed in February 2024

The traditional Japanese breakfast was an incredible experience for international tourists.

Stayed in January 2024

Nothing

Everything was perfect, especially the service. We took a bus there and the staff picked our luggage up at the bus station and let us explore the small town freely, and lent us umbrella since it was drizzling. The cook accommodated to our diet restriction and made us a very sumptuous meal at dinner and lunch. The Onsens are good too. There were not many guests so we basically enjoyed them as private ones. The place is 8 minutes hike from the town but since the staff offered us shuttle from and to the bus station, commuting is no problem at all.

Stayed in February 2024

We loved everything about this hotel. It was our favourite stay in Japan. The staff were extremely friendly. The meals were exquisite and the Onsen experience and we had was amazing. These were the most comfortable beds we slept in, and we would not hesitate to stay here again.

Stayed in December 2023

Absolutely nothing.

The hospitality, genuine care for guests and very thoughtful, detailed service. Absolutely impeccable. Food was great, room was great, onsen was great. Definitely will hope to come back. 😃

Stayed in January 2024

The meals were amazing and the dining room staff so wonderful, always bowing and being endlessly cheerful. They have your meals set up and when you arrive at your assigned time, everything is ready to go, no waiting. There is usually a table top grill and gas powered small stove to heat your soup. We gave them advance notice (at least 3 days) that we did not eat meat and they accommodated dietary needs nicely. You are set up in dining compartments with a bell that you buzz for service and the staff would literally come running, always with a smile. It made me uncomfortable to summon people in that manner, but I guess it is common practice there, so it's okay.

Ryokan stays can be quite pricey, but this one was reasonable compared to the others closer to the main street. But the advantage of being several minutes walk from the main area is that it is much more peaceful and your onsen is not crowded by day trippers. I luxuriated in having both indoor and outdoor springs all to myself each afternoon. The outdoor onsen sits against a forested hillside which made you feel immersed in nature. I went for a run further up the road and found some great trails into the hills that were fantastic. The gentleman who picked us up and dropped us off in the complimentary shuttle was absolutely lovely, as was the woman who checked us in and out. We also appreciated that she offered to help us reserve our bus to the next town, an unexpected courtesy of a knowing professional. Our room was immaculate and we enjoyed the chairs in the veranda overlooking the forested hillside. All the facilities were beautiful with newer updates to compliment the traditional for a very comfortable stay in one of the most beautiful onsen towns we have every visited.

Stayed in October 2023