While the foyer looks 5 star, the rooms certainly aren’t up to 5 star standard. location a bit far from everything.

Helpful staff. They arranged my iPad that I left on the train to be delivered to the hotel. Free shuttle from train station.

Stayed in April 2023

gym pricing and hours, staff limited capacity to help us with certain stuff.

ubication and staff kindness

Stayed in May 2023

I booked a free breakfast but the hotel saod there was no free brrakdlfast in my booking

Stayed in May 2023

English is still mostly unavailable which I would expect to at least for the concierge to be fluent in. The room had an odd smell. Shover curtain needs replacing. It smelled. The restaurants are amazing although also very pricey. No lounge where you can sit it without having to pay for. The check-in waiting area is on some odd chairs.

Big and clean rooms. Overall very friendly employees. Shuttlebus that drives very often. A direct connection to a metro line. However the metro line is not very well connected to other lines. Hence the easiest to get around was take the shuttle to the main station and go from there.

Stayed in April 2023

The facilities are a bit dated, the hotel floor is pretty much all carpeted, which I personally don't like

Location was great Lots of shops and restaurants inside the hotel. The bakery shop in the lobby was really good. Staff was very friendly

Stayed in March 2023

The alight disrepair of the shower due to mold and the resulting “stuffy” atmosphere in the bathroom after someone takes a shower. i recommend renovating the bathrooms and installing an appropriately sized ventilation system in them so the steam and moisture produced during s shower are transferred outside.

We liked the overall atmosphere of the property and especially loved beautiful main lounge with the amazing view; WOW!

Stayed in April 2023

This hotel is complicated it is good, it is a little old, it does have everything you could want but for some reason it was just good. The staff are not amazing I am not normally someone who would complain about the staff as understand that working in hotels is a hard job but If it was not just 1 or 2 members of staff who were uninterested and ambivalent to the guests it was everyone we came into contact with. Except Housekeeping who were amazing and lovely. The shuttle bus is a godsend otherwise the hotel is to far from any transport link and just a little to far from any tourist destination.

The shuttle bus.

Stayed in April 2023

The room was supposed to come with a 'hot tub'. It was only a bath tub - very disappointing for some in our family.

Shuttle bus was really useful! Room was very comfortable. Calm atmosphere.

Stayed in April 2023

N/A

Fukano at the front desk was amazing. She helped translate an issue we had over the phone and was very patient. Amazing staff here.

Stayed in April 2023

it has roomy rooms and great amenities

location was excellent

Stayed in April 2023

The lifts reminded us of the tower of terror ride at Disneyland.

The hotel staff were very friendly, special shout for the attendant who took us to our room, she was extremely kind and helpful. The hotel had great amenities and was situated above a train station that took us direct to Osaka Castle.

Stayed in April 2023

not so many walking distance things to do

very comfortable room, all amenities available, breakfast is excellent, staff is extremely kind (although most of them don’t speak English well, so they put more efforts to communicate), fair price

Stayed in April 2023

Lovely hotel, buffet breakfast was lovely

Stayed in April 2023

Shuttle taxi from the airport was convenient, note that it isn't operating 24/7 though. Staff, room and overall experience was good.

Stayed in April 2023

the carpets and sofa in the room were stained, so it didn’t feel very clean.

facilities, shuttle bus service and helpful staff

Stayed in April 2023

The connectivity to local transport was not great, we had to walk 15-20 minutes to the nearest station to get to the metro.

Staff were welcoming and courteous. The room was comfortable and well stocked. Excellent shuttle service to Osaka station.

Stayed in April 2023

The hotel is getting old, especially some rooms. Therefore, amenities are not as good as they could be. Also, restaurants are very expensive for Japan. Finally, it should be announced clearly that you have to pay extra to access the swimming pool: 3300 yens for a full day.

The location is quite good, close to the Fukushima area, which makes it easy to reach Universal Studios and the loop line. The free shuttle to Osaka Station was very useful. Standard rooms are large enough, and the beds are comfortable.

Stayed in April 2023

The location is not ideal. You rely heavily on the shuttle bus which does not run early enough in the morning and is limited after 9pm and then stops at 10.15pm. The sound proofing is not great. I learned after my first visit to bring ear plugs. You can hear everything in the next room and even people half way up the corridor. The staff were kind enough to allocate me a room right at the end of the corridor which does help to eliminate some of the noise for an early morning. Plumbing is very noisy in this part of the hotel. It was not an issue for me staying in the other section on a previous visit.

The comfort of the beds and the helpfulness of the staff. This was a second stay for me and they kept some of my luggage for me whilst I traveled to another location. Although it was a single room the bed was actually a small double size although pushed up against the wall to make space in a smaller room. Would not suit 2 people but for 1 it was great size. Staff were happy to provide information for the airport limousine bus for KIX and helped me with a luggage and taxi as I had to leave before the shuttle bus started in the morning.

Stayed in April 2023

Smoking room was way too small for more than 2 people and in the morning everyone is queuing

Everything was excellent! Super neat, spacious bathroom and nice view from the window ☺️

Stayed in April 2023

room too small

Free bus to Osaka Station, friendly staff.

Stayed in April 2023

bedroom felt outdated from the 70s unless that’s the type you’re looking for (vintage more than modern)

the staff are extremely helpful and polite, the shuttle bus is great.

Stayed in April 2023

The walls are thin and you can hear everything from the next room. Location is not ideal. Although there is a shuttle bus the hours are restricted and the bus is jam packed. It's not very easy to find the stop at the train station in Osaka the first time around. I tried the relaxation salon on my visit. The lady doing the treatment was lovely and friendly but the overall surroundings are not very relaxing and the process to reserve a treatment was not easy. It also seemed very expensive for what it was - a dry massage for feet and legs. Shuttle bus for Universal drops you quite far from the exit and got me to the park over 1 hour after it opened.

The bed was so big & comfortable and the room is large for Japan. The staff are really helpful and if they do not understand your request in English with get somebody else who can. Lots of different eatery options and it is possible to pay for breakfast in the morning directly at the restaurant. The breakfast is a full buffet and has something for everyone. My room on the Natural Comfort Floor has an additional lounge area where you can enjoy great views along with free soft drinks and hot drink refreshments from the machines. The cafe in the main lobby with the outlook onto the luscious fountain area is a great spot to relax whilst waiting to check in.

Stayed in April 2023

There was no coffee or milk in the room. I asked if I could have some and then someone came up to room and said they refuse because of room type?. I didn’t like that not only was the pool at least 3ooo yen a day( which I wasn’t aware), we also were not allowed to look at it. Lastly when we arrived at the counter I was told we were on smoking floor. The staff said we had no choice in this because of the booking. They ended up moving us eventually because of d FA amity members asthma.

The Hotel is very glamorous. I loved the free coach service to and from Osaka station. Loved the flower displays and the hygiene products in the room.

Stayed in April 2023

Some reception staff were slightly abrupt when approached, I have worked throughout the world and this approach would have be challenged by most ,as we had been travelling for some time I allowed this to pass however the management should review staffing techniques to ensure customers are made to feel welcome.

Although slightly dated, the hotel was comfortable, and the location was conveniently served with a courtesy bus ,the property is primarily used as a conference facility and is generally busy, several good restaurants within a 1 mile walk.

Stayed in April 2023

Room good value, expensive to eat and drink on site

Stayed in April 2023