There are only two lifts so can get congested at busy times

We came to Yokohama for an overnight stay to go and see a football game. Richmond hotel was easy to find and v concretely located right next to the north west exit of Yokohama station. It was v spacious and my children loved it

Stayed in October 2024

The air of the lobby and elevator is no good.

Very good location, just 2 mins from the metro station. There are many restaurants around the hotel, and just a family mart across the street. The space of the room can put two large luggage, and there still plenty space to walk.

Stayed in October 2024

Very close to the Yokohama train station

Stayed in July 2024

Nice clean hotel, close to Yokohama station. Lots of places to eat dinner, walking distance around the block. We could only get "3 beds" in our room. 1x double and 1x single for a family of 4. Not sure that they have any rooms bigger, so just be aware if booking for a family.

Stayed in July 2024

Excellent location to the train station, shops and restaurants. Quiet, nice and clean. Good value for money.

Stayed in June 2024

Perhaps the breakfast could have been more exciting, we'll give it 3/5.

Good location, clean. The hotel had small extra things like chargers for all type of electrical devices, washing machines etc. Things that one really appreciates after being in the country for more than two weeks. Best value for money hotel during our stay in Japan. Decent size of the rooms compared to some other rooms in Tokyo.

Stayed in July 2024

the location is not attractive

The place is clean and had good services

Stayed in July 2024

They did not empty my garbage on second day. Just minor issue.

Friendly staff. Always put on a big smile. We can access to YouTube in our room which is a big bonus. Another surprise is that they offer Mikimoto hand wash, and body wash etc. They even supply you with Sekkisei facial products. Also, the jasmine tea that they provided is very nice. Not to mention that its location is very convenient. Lots of restaurants and bars. "Royal Host" right next to hotel offers great service and food. Hotel is very close to Yokohama Station for various train. We stayed in a room with one single bed and queen bed. It fits 3 adults and 1 small kid. Mattress on the hard side tho. Not the best mattress but given the reasonable price, no complaints.

Stayed in June 2024

The room pillows were quite tough, we didn't find them that comfortable. The beddings were very good.

Location was very convenient

Stayed in June 2024

Missing instruction to set the laundry machine password for foreigner around the machine.

Good sized room.

Stayed in June 2024

My room on 7th floor was facing the exhaust outlets for the neighboring restaurants. Try to stay on a higher floor or ask for a room with an unobstructed view. .

The bathtub and shower are one unit, which is a good thing. You can fill the bathtub to the top, jump in, and it doesn't matter if it overflows. Also, the location of the hotel is convenient to the best supermarkets and train station.

Stayed in April 2024

- nothing

- Clean, had all I needed in a small package - close to a lot of really good restaurants - bath was a good size - upgraded me to a smoking to non smoking

Stayed in April 2024

A bit pricey but if your okay with that it’s a very good hotel

Nice view with spacious room.

Stayed in March 2024

Location was handy right next to Yokohama station, easy to find

Stayed in March 2024

Sleeping arrangements a bit tight for 4 people (2 adults, 2 children) on 1 double bed and 1 twin bed

Easy check in, free toiletries, and basic room amentities; even in a busy nighttime location, it was quiet enough for us to sleep (12th floor)

Stayed in March 2024

No complaints.

The location of the motel in relation to Yokohama railway station was ideal - just an easy walk. Staff were very efficient and managed to convey what was needed, despite the language barrier. Our room was on the 14th floor from memory and had great views over the streets below. Room on the small side, but well appointed.

Stayed in November 2023

Quite far from the port

Modern

Stayed in January 2024

Great view and service. Professional staff.

Stayed in December 2023

This hotel was the equivalent of something much more expensive. A very large room, by Japanese city standards. Coin laundry was easy to use, and progress of the wash could be observed from the TV in my room. I will definitely check out the Richmond chain of hotels when I stay in other Japanese cities.

Stayed in November 2023

None.

Location is excellent. About 5 mins walk to train station and 30mins direct train to Tokyo Station. Lots of shopping and food outlets at Yokohama train station. Two mini-mart near hotel. Room amenities are adequate.

Stayed in November 2023

Difficult to find the hotel given the complexity of Yokohama station and the construction work next to the hotel. Not that keen about having the wash hand basin in the room and the relative lack of hanging and storage space both of which seem to be general features of Richmond Hotels. We travel light but struggled to find space to keep the room tidy. Some hooks from Daiso would have been very useful.

The staff were excellent and made every effort to be helpful. The rooms, though small, were comfortable (the single room was the same size as the double room). The location was very convenient for the station and eateries. The laundry facilities were excellent and could be checked on the screen in the room. The room was quiet even though there was construction next door. We sourced our own breakfast from the excellent bread shops in the station and from the convenience stores next to the hotel. Once we worked out the complex layout of the station we made good use of the excellent railway links, including the direct link to Narita Airport (JR) and to Haneda Airport (not JR), both of which we used.

Stayed in December 2023

Great location close to station

Stayed in November 2023

nothing

room size/ room layout/ separate toilet and water basin

Stayed in October 2023

some foods ran out fairly quickly and weren’t replenished quick enough by the staff.

Breakfast quality and variety were acceptable

Stayed in November 2023