Relatively basic Breakfast needs to be enhanced (limited choice, fresh fruits, more choice) Opening hours should be up to 10am instead of current 9am!

Proximity of the station Size of the room

Stayed in November 2024

The breakfast was not that good and the boiled eggs were super overcooked.

Good location right next to the train and bus station. The rooms are large and comfortable even though they are quite dated. The staff at the reception are very nice and welcoming. You can store luggage before and after checkout.

Stayed in October 2024

The breakfast was very unhealthy, no meat, mostly rice, margarine and vegetables. The beds were incredibly tiny, we booked the room with 2 single beds and they felt more like for children or adults under 50 kg

The location is very good, it’s just across the bus stop to the main attraction. The onsen was cozy too, quite basic but nice after a long day of walking

Stayed in November 2024

Nothing in particular. Nothing to do with the hotel, but the night-life and dining options somewhat subdued. We did visit in November, many venues closed early.

Great location opposite the station. Older property and larger than your typical Japanese hotel room. Exceptionally clean. Friendly and attentive staff. Very handy parking next to the hotel and also well priced with hotel discount.

Stayed in November 2024

Very narrow single beds

Location, changed our booking to a twin room on arrival as requested, good breakfast

Stayed in November 2024

Excellent Location,Staff.

Stayed in November 2024

none

Location & room are good.

Stayed in October 2024

It's not the most modern accommodations, and the beds were the smallest and most uncomfortable on our entire trip. That being said, we still slept well enough. We found one too many stray, long black hairs on the floor in our room though...(no one in our party has long black hair).

It's important to have some perspective when rating this property. If you spent the entirety of your trip staying at flagship Marriott/Hilton in major metropolitan areas, you're going to have a bad time if you compare this location to those properties. That being said, for what it is, it's terrific for exploring Nikko. Our favorite part was the location; it's right off the Tobu and JR stations. Furthermore, it's right next to the bus stop for the world heritage site and Lake Chuzenji, making it extremely easy to get around. The staff was very friendly and spoke excellent English. Additionally, the breakfast was much more than we anticipated it to be and was very tasty (still a continental breakfast though).

Stayed in October 2024

The breakfast is very poor. The spa is very little, I have to wait for taking a baht because there is only six seats to serve, and no any facilities in the spa room.

The location and the staff is OK.

Stayed in October 2024

No dislikes.

Located near train station and the breakfast choice was very good. The room was big by Japan standard and the bed was comfortable.

Stayed in October 2024

Breakfast not suitable

Stayed in October 2024

Nil

Very near to the train station & strategically located to all the eateries & retail shops

Stayed in September 2024

Really great location right next to the bus/train stations. The easy access to public transportation was perfect for a shorter trip, and it was very walkable as well within Nikko! The room was spacious and the bed was really comfortable, and the onsen was a great way to unwind after a day of sightseeing.

Stayed in October 2024

Be aware dinner options in Nikko are limited but property does have a restaurant.

Excellent location, close to railway and bus stations.

Stayed in October 2024

None

Large room. Good location. Very near the train station, super convenient.

Stayed in October 2024

Very basic breakfast. Not a lot of English spoken here, but hey you've always got Google Translate! Nothing fancy about this place but for exploring Nikko for a couple of days it's fine.

Handy location. Staff were helpful when I needed to make a phone call at the desk.

Stayed in October 2024

Personal bathroom amenities didn’t include facewasher towel. Toiletries had to be collected from reception which was less convenient. Small inconveniences.

Lovely Onsen, indoor and outdoor hot bath. Good breakky. Room and bed comfy, room roomy by Japanese standards. Nice to have a little table and chair setting. The staff were very helpful with directions and explaining facilities.

Stayed in October 2024

very basic room with substandard interior needing renovation, towels worn out, carpet worn out, no free water bottles

location, helpful/courteous/welcoming reception staff, acceptable onsen facility

Stayed in October 2024

Nothing.

Close to both JR and Tobu-Nikko stations. Allows you to board the buses at the very first stop which is not so crowded. Room is simple and comfortable. Toilet is quite spacious too.

Stayed in October 2024

Cleaning and smel some stinky. Breakfast have not variety, just toast, egg, soup and salad.

Onsen

Stayed in October 2024

The breakfast buffet had a very small selection that didn't seem to change from day to day.

The location is great - it is less than a minute walk from both train stations. Staff were friendly and helpful. The room was comfortable and more spacious than other hotels in Nikko.

Stayed in October 2024

The hotel’s building is a bit old. The bed was very very firm so it made it hard to sleep. The bathroom for some reason didn’t smell that good.

The location of the hotel was great. It was close to everywhere I needed to go. I was worried about going to the onsen but the staff was very informative. There’s an ice cream machine right outside of the onsen.

Stayed in October 2024

"There's very little breakfast."

Very close to JR Nikko station

Stayed in October 2024

Our spacious room was warm during our visit, and we were unable to control the air-conditioning as it was set centrally for the whole hotel. An additional towel rail in the bathroom would be helpful.

Great t location. Really good breakfast with variety offered. Staff attentive and caring, always willing to help. We made good use of the onsen on a number of occasions.

Stayed in October 2024