380-0822 Nagano, Nagano, Minami Chitosecho 828, Japan
#8 of 48 hotels in Nagano
Guests' ChoiceBased on 326 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.7
Staff
9.0
Value for money
8.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Naidoo
South AfricaCater for vegetarian breakfast
Our room was 505. Stayed for 9 nights. All amenities and restaurants walking distance. Staff were friendly and helpful 🙂. Train station literally 2 minutes away. I loved my stay, it was memorable ✨️
Stayed in September 2024
Reviewed: 27 September 2024
Roni
IsraelClean and close to the train station
Stayed in September 2024
Reviewed: 21 September 2024
Carol
New ZealandGood selection at breakfast
Stayed in September 2024
Reviewed: 21 September 2024
Julien
FranceBest hotel we’ve had in Japan so far.
Stayed in September 2024
Reviewed: 20 September 2024
Rob
AustraliaNo problems at all
Great location and one of the few hotels of this Japanese trip that change breakfast options ...we enjoyed our 3 days. There were little treats, drinks, nice clean and comfortable rooms in a great location.
Stayed in September 2024
Reviewed: 19 September 2024
Chi
Hong KongNothing
The location
Stayed in September 2024
Reviewed: 18 September 2024
Janine
Abkhazia, GeorgiaGood location. Clean room. Lots of lovely toiletries.
Stayed in September 2024
Reviewed: 16 September 2024
Cecilia
Malaysianon
Highly recommended.Interesting hotel, very near to Nagano station, clean,well kept, excellent breakfast and good amenities by self service. We stayed 3 nights. Enjoyed our stay. Tip easy travel by local train or shinkensen to Matsumoto and Karuizawa for day trip.
Stayed in September 2024
Reviewed: 13 September 2024
Wing
MalaysiaExcellent amenities. Great breakfast. Our room even had a little "Living Room" space with a comfy chair and TV. This is the first hotel room in Japan that we have stayed in liked this. Great value for money.
Stayed in September 2024
Reviewed: 12 September 2024
Kamila
SpainPerfect location. Very friendly staff. Comfortable and convenient.
Stayed in September 2024
Reviewed: 9 September 2024
Haruka
New ZealandThe lift was quite small - 2ppl with 2 suitcases will make it quite full.
Very close to the station and the room was clean & enough space to open two large suitcases.
Stayed in September 2024
Reviewed: 9 September 2024
Matan
IsraelThat it ended :( all was perfect
All of it espcially the staff!!, and the breakfeast is exceptional! The best we had in japan. The location is also amazing and quiet even though it is central
Stayed in September 2024
Reviewed: 5 September 2024
May
CanadaThe location is awesome. Very close to the Nagano station. The room includes a small sitting area for watching TV.
Stayed in September 2024
Reviewed: 3 September 2024
Kim
AustraliaThe room is a little small but it is what I expected for the rate.
Great value for money. Excellent location. Very clean and friendly staff.
Stayed in August 2024
Reviewed: 1 September 2024
Wing
United KingdomThe location is perfect, which is just next to the JR Station. The breakfast is also impressive, which is dedicatedly prepared, serving a wide variety of food and drinks.
Stayed in September 2024
Reviewed: 25 August 2024
Bangloy
JapanNothing.
It’s newly renovated, so it’s clean and nice. Location is very conveniently close to the main station. I love that we were given choices on shampoo, body soap, and the like. It was also nice to choose what kind of pillow we would prefer. The staff is very helpful and kind.
Stayed in August 2024
Reviewed: 23 August 2024
Caroline
United KingdomBreakfast felt like a school canteen.
Excellent location close to station. Helpful staff.
Stayed in August 2024
Reviewed: 22 August 2024
Kanyakorn
ThailandNothing. I wish I could stay more
Everything, there are a lot of amenities to choose really love that! The room is so clean and comfortable.
Stayed in August 2024
Reviewed: 18 August 2024
Hiroto
JapanSlightly small room.
Very clean.
Stayed in August 2024
Reviewed: 14 August 2024
Marjon
NetherlandsNothing, rooms are small but well equipped
Super new and great hotel, close to station, exceptional choice of goodies, from face masks, to choice of pillow, choice of shower gel, even tiny slippers for kids. Breakfast was good and staff extremely friendly and helpful. Would definitely stay again!
Stayed in August 2024
Reviewed: 13 August 2024
Meei
SingaporeVery small room
Near to train station
Stayed in July 2024
Reviewed: 12 August 2024
John
New ZealandGreat Hotel, great staff, very clean , awesome breakfast selection. Very close to station.
Stayed in July 2024
Reviewed: 11 August 2024
Danny
United KingdomGreat location, friendly staff, variety of complimentary extras, excellent value!
Stayed in August 2024
Reviewed: 9 August 2024
Liat
IsraelHighly proffesional and kind staff. Varity of bath products to choose from for free. Very nice breakfast.
Stayed in August 2024
Wremen, Germany
Quanzhou, China
Castellfort, Spain
Mengara, Italy
Malindi, Kenya
Plaka, Greece
Kilkenny, Ireland
Pengerang, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content