390-0817 Nagano, Matsumoto, Habaue 3-2, Japan
#44 of 75 hotels in Matsumoto
Guests' ChoiceBased on 87 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.0
Facilities
7.6
Staff
8.4
Value for money
7.9
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 4, 2024
Kaori
JapanAll the staff was lovely except for one receptionist who was non-Japanese. Because her communication in Japanese was not smooth, even the regular client had to spend so much time to check in while we were waiting behind. It was a long long wait as they were going around and around the same topic and I could hear the client repeating the same question and she did not seem to understand his point. It would be helpful to have a supervisor by her side until she is fully competent?
We hired free bicycles from the hotel and rode around the city in the morning, that was a bonus. The triplet room we booked was lovely and spacious.
Stayed in August 2024
Reviewed: August 13, 2024
Reuben
United States of AmericaHad to wait a little to check in.
Very close to the station.
Stayed in August 2024
Reviewed: August 5, 2024
Veka
IndonesiaIt’s a bit small, but it’s expected.
It’s very close from the station, the rooms are sufficient in size. Staffs are hospitable, and helpful. The chinese restaurant within the hotel is also good in service and taste.
Stayed in July 2024
Reviewed: June 24, 2024
Taylor
JapanPillows. Bed.
Location. Staff.
Stayed in June 2024
Reviewed: June 20, 2024
Lee
SingaporeClean, friendly staff, near train statiin.
Stayed in June 2024
Reviewed: June 20, 2024
Bianka
BulgariaIf you open the window it is very loud from the trains passing by the train station. But with closed window it is ok. The rooms are rather old, but convenient.
The hotel is located very conveniently next to the station. It has a good breakfast with Japanese and Western stuff. It is an older business hotel with conference room, parking and outside smoking area.
Stayed in May 2024
Reviewed: June 19, 2024
めぐみ
JapanNothing much
Very close from the Matsumoto train station
Stayed in June 2024
Reviewed: May 30, 2024
Naruemol
ThailandReception good service , very much
Stayed in May 2024
Reviewed: May 27, 2024
Shed
MalaysiaThe location is near the station. They will assist in luggage forwarding to our next hotel in Toyama as we did the Tateyama Alpine route. But the luggage will arrive the next day.
Stayed in May 2024
Reviewed: May 22, 2024
Marcus
AustraliaBeds and pillows aren’t very comfortable and breakfast buffet could have more time flexibility as it’s too short (7:30 to 9:00am).
Very close to main train station but still not too noisy. Bedrooms are very small but clean and pleasant for a few nights. Shower is good and bathroom clean. It was great to have bikes provided by the hotel to explore the city. Very handy!
Stayed in April 2024
Reviewed: May 17, 2024
Jamie
United States of AmericaNothing
Close to train station
Stayed in May 2024
Reviewed: February 17, 2024
Scott-morey
Australiano breakfast as the restaurant was closed
super close to the train station
Stayed in February 2024
Reviewed: February 6, 2024
Janet
AustraliaThe rooms were very basic but for the price we paid, this didn't bother us. The bed was a bit too soft and there was no laundry facility in the hotel complex.
The hotel was so close to Matsumoto station and some great eating spots. Worth the stay for the convenience to the station alone. The staff were friendly and were able to store our luggage until check in time. The price was excellent. I would stay here again.
Stayed in February 2024
Reviewed: December 25, 2023
Cath
AustraliaThe pillows were uncomfortable.
The location was great as it was close to the train station, super market & restaurants. Beds were comfortable and staff we very friendly and helpful. They also had free bicycles that we borrowed each day that allowed us to explore further than we could have on foot.
Stayed in December 2023
Reviewed: December 24, 2023
Arianna
United States of AmericaGood location to the station < 20 minute walk to castle and probably only 5 minutes to restaurants / downtown area. On a quiet street tucked away.
Stayed in December 2023
Reviewed: November 3, 2023
Elaine
United KingdomNo place to sit, only one chair in the room and no real communal place other than reception which was not really set up for sitting around.
Location was great, next to the station bus and train and the town centre.
Stayed in November 2023
Reviewed: October 23, 2023
Marites
JapanNone
The breakfast is good. And the size of the bed was a bit bigger than I expect.
Stayed in October 2023
Reviewed: September 18, 2023
Taylor
JapanNothing in particular.
Friendly staff! Accommodating! Free-use bicycles (first come first served)! Great location on the quiet side of the station, close to main attractions, microbreweries, the castle, and historic streets. Also the shower water pressure could strip the skin off an elephant! Adjust according :)
Stayed in September 2023
Reviewed: September 2, 2023
Djgoncie
PortugalOnly have 1 pillow
The location, 3m walk from the station, it was very clean and the staff were nice
Stayed in August 2023
Reviewed: August 25, 2023
Manfred
SingaporeThe power tripped while we used the rooms hair dryer. Caused quite a stir at first but staff were quick to react to rectify it and replaced a new hairdryer right after
Clean, very close to the station. Nice facilities. Proper hotel with superb price.
Stayed in August 2023
Reviewed: August 16, 2023
Chris
TaiwanClean and neat Japanese style room Large bathtub
Stayed in August 2023
Reviewed: June 8, 2023
Sharon
SingaporeNone. Enjoyed ourselves. Staff is very accommodating even they have difficulty speaking English.
The breakfast was great & we enjoyed ourselves.
Stayed in June 2023
Reviewed: June 6, 2023
Wong
Singaporenone
Location is good, clean and comfortable
Stayed in May 2023
Reviewed: May 23, 2023
Jill
United States of AmericaThe bed and pillow was not as comfortable as I’m used to having.
Great location, next to Matsumoto station. Great view of the mountains from my fifth floor room. Restaurants within walking distance. One of the larger hotel rooms I’ve had in Japan. Hot shower.
Stayed in May 2023
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