Ocean view room does not mean ocean view, it means view of the parking lot, when we raised this concern they told us ocean view is just the name of the room it’s not a view of the ocean 🙃

Pools were beautiful and beach was beautiful

Stayed in June 2024

concierge calls - we usually have already planned everything

the pools kitchen

Stayed in June 2024

everything

nice hotel good location

Stayed in June 2024

The food offered for those at the beach was not good.

The hotel, beach and pool are really nice. It was a perfect location for us because the mall was across the street and many restaurants close by. The breakfast was good.

Stayed in June 2024

Everything is good for me and my family

Beautiful and clean

Stayed in June 2024

N/a

The amazing staff, Jorge!! All of them were really great.

Stayed in June 2024

The cost of everything.

Great room, comfortable bed. Excellent breakfast.

Stayed in May 2024

Whenever I kept my balcony door opened, it was so hot that condensation formed everywhere in the room and the smoke detector went off several times.

Very nice and very clean. Staff was exceptional. Jerson was very accommodating and polite! So was the front desk staff.

Stayed in May 2024

I did not like so much the fact that they have a sofa bed to accommodate people, I would rather prefer another bed. The building was so big that sometimes to go to some place you have to walk a lot as well.

I liked all the facilities they have, the pool next to the beach was really nice, the service was really nice as well. We could use the facilities after the checkout, which it was really convenience since we have to wait for our flight. The room was good for the price and everything was really clean.

Stayed in May 2024

The bed was uncomfortable for me, but otherwise everything was good. The limited menu.

The view was amazing! The beach & resort were great. Our suite was comfortable.

Stayed in May 2024

Food was not good

Beautiful location

Stayed in May 2024

Not much entertainment outside of the pool but I was ok with that. The new things they do have to offer like beach night still cost although it’s on the beach. The hotel prices are much pricier than precovid of course which was the last time I went.

The pools and grounds are beautiful. The rooms could use a little bit of updating but still nice especially with the ocean view.

Stayed in April 2024

Clean and the people were so friendly

I love all. This is a beautiful place to stay with a family!

Stayed in April 2024

Property next door machinery was loud

Wonderful pools and views of the ocean, and best is you can walk 200 feet and your swimming in the ocean

Stayed in February 2024

Prices for drinks and food a little high

Excellent location pool and room. The infinity pool and swim up bar were amazing

Stayed in March 2024

Food selection at pool bar was not huge.

Rooms we had were comfortable , as we had 2 rooms for a family we had lot space, well equipped kitchen. Liked the view Pools were fantastic, we could always get a lounger. Pool bar was fun. Staff were frendly and helpful There were a lot of activities on offer that we may have done if were were there longer Check in process was great as we can in a rental car

Stayed in January 2024

Very clean and great staff

Stayed in February 2024

Laguna Mar is a hybrid timeshare/rental property and is very popular. While they advertise that all rooms have an ocean view they do have rooms that look out on the back of the property that overlook a construction staging area and the only view is a narrow band through trees to see a sliver of ocean. It is a particularly ugly view. Given the cost of a stay it is very annoying to be paying for a view of construction at the same rate as others with a full expansive view of the ocean/beach. We complained and were moved mid-week but we were not alone. There were many similar complaints and moves. The staff try to accommodate but you essentially lose a day - out of your room by 10 and a move-in at 4. Strongly recommend that you speak with your concierge before your arrival to specify what you want in your room. Even better if you can specify a building. One more thing, and this is endemic to the area, if you’re looking for good Mexican food don’t go to Cancun. They’ve dumbed it down in the belief that all tourists do not like flavourful, spicy food.

The villas, pools, bars and physical facilities are clean, modern and conducive to having a relaxing vacation. The surrounding area outside of the hotel has a multitude of shopping and dining options with bus transportation readily accessible for trips to grocery stores and restaurants along the ‘tourist strip’.

Stayed in January 2024

Poolside food order: took more than an hour to reach us!

Amazing views, beautiful beach, pool, and room.

Stayed in January 2024

I liked everything

Everything

Stayed in October 2023

N/A

Everything was so nice, staff, location views. Definitely will recommend this place for families

Stayed in November 2023

The sales staff is too pushy for buying their holiday plan. Even when my 4 year old daughter literally almost started crying of hunger, they wanted us to fill the feedback form, for which I request that I'll do after lunch, but they were adamant. The other staff was very good housekeeping, restaurant, room service etc

Location, facilities & activities on campus. Access to beach. Staff of housekeeping, restaurant, room service Kitchenette & washer dryer

Stayed in November 2023

We were close to the central aircon on one of the roofs so it was very loud on the balcony.

Excellent pool area with poolside service. Beach just in front with sun chairs. The room was spacious and clean with a lovely view from the balcony. We had a kitchen and laundry and great bathroom with bathtub. The staff was very accommodating and helpful.

Stayed in November 2023

Drinks expensive even during happy hour, no adult entertainment

Expansive pool

Stayed in September 2023