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Reviews of Hotel Marroad Hakone 3 stars

250-0408 Kanagawa, Hakone, Gora 1320, Japan

#118 of 140 hotels in Hakone

Guests' Choice

Review score

Based on 34 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    7.6

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 9 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately, although the location was beautiful on the hillside offering superb views, it did make the location difficult for a member of our party with hip issues to access. A bit more remote than anticipated. There were no restaurants in the vicinity open after 6pm - we visited April / May.

    The staff were very helpful. We arrived after check-in time due to train delays, but it wasn't a problem. The shuttle was very useful.

    Stayed in April 2024

  • Reviewed: 8 June 2024

    8.0
    Great value and great location
    • Couple
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Stopped at 6pm so when we went out it was more challenging getting a lift, taxi back to the hotel.

    Beautiful setting in the trees. Very quite and peaceful. Shuttle service to the station was very handy.

    Stayed in June 2024

  • Reviewed: 15 May 2024

    8.0
    Use the shuttle service from the station to the hotel, trust me you do not want to go up that hill.
    • Leisure trip
    • Solo traveller
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The location was far from everything, since I was not interested in the French cuisine of the restaurant it was a little hard getting food at night.

    The baths were absolutely amazing, clean with a great view.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    9.0
    Comfortable, roomy, friendly.
    • Leisure trip
    • Couple
    • Room with Tatami Area - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Large comfortable room with Western-style beds and a separate tatami room, nice balcony, Japanese breakfast.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Atmosphere Service

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Authentic Japanese onsen experience
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lovely authentic hotel with traditional onsen. Staff were so helpful and friendly - and the shuttle service was great - just a phone call and you are picked up from station. Beautiful views.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Enjoyable stay, with beautiful mountains views
    • Leisure trip
    • Solo traveller
    • Superior Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Although walking into the lobby the hotel looks a little dated, the room I stayed in was very modern and spacious. The staff were very attentive and spoke good English. The hotel offers a free pick up from Gora station or you can take the ropeway two stations up and walk 10 mins down the road to the hotel. The breakfast was a set menu, with a choice of juice and eggs.

    Stayed in April 2024

  • Reviewed: 6 March 2024

    7.0
    Nice stay and accomodating staff
    • Leisure trip
    • Solo traveller
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It’s a bit old and out of stile. Accommodating Shuttle service but stops at 18:00 so you have to walk back to hotel after dinner in Gora village.

    Staff very accommodating and nice despite language barrier.

    Stayed in March 2024

  • Reviewed: 22 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • 1F Standard Japanese-Western Style Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location is near Kami-koen station but the track wasn't easy when you carry a suitcase. I already said when made reservation that me and my girlfriend cannot eat pork or pork-contained food, but they served us pork-contained sausage and it really tick me off as we have to wait again for another breakfast to be made. But eventually they apologize and served us a really good dessert as a form of apology.

    As expected from the hotel in the mountain area. I can really enjoy the scenery and serenity around the hotel. The room is spacious and the Onsen is really great.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very Friendly Hotel
    • Leisure trip
    • Couple
    • Superior Twin Room - Non-Smoking
    • Stayed 2 nights

    In Room Bathtub and better water pressure for shower

    room cleanliness and staff friendliness

    Stayed in February 2024

  • Reviewed: 24 September 2023

    9.0
    Amazing attention to detail and a great base for exploring Hakone.
    • Leisure trip
    • Solo traveller
    • Twin Room - Non-Smoking
    • Stayed 2 nights

    Everything was great.

    The location was a great base to explore Hakone and the surrounding area from Gora. Definitely recommended. The amenities and the services were also excellent. In particular the attention to detail of the staff as well as the multi-course meal each night were certainly something to look forward to.

    Stayed in September 2023

  • Reviewed: 22 May 2023

    8.0
    Great place, 10 mins drive to Gora station with an amazing onsen with great views.
    • Business trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 2 nights

    NA

    Onsen was amazing and the hotel was beuatiful with great views. Staff were great, taking us to stations in thei hotels mini-van and very helpful.

    Stayed in May 2023

  • Reviewed: 18 April 2023

    8.0
    Spacious rooms and nice onsen
    • Leisure trip
    • Family with young children
    • Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location: No restaurant or shops nearby.

    Large rooms and great onsen with exterior 'pool'

    Stayed in April 2023

  • Reviewed: 9 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is far from the station and getting around is problematic if you don't have a car. The hotel provides shuttle services until 18:00.

    The facilities and breakfast are excellent. The room is comfortable.

    Stayed in April 2023

  • Reviewed: 5 April 2023

    7.0
    I would recommend and stay again
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No complimentary water in room, no ice at each floor.

    Quiet, clean. Like the free shuttle service to and from hotel (had to be less than 1km?). First time to be in onsen, good experience. Decent breakfast. WiFi great.

    Stayed in April 2023

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 1 night

    Nothing i was absolutely satisfied with the hotel.

    Onsen and authentic accommodation, I felt like I visited this place in early 2000 with all modern necessities like WIFI available. Front desk staff was verry helpful and friendly all the time. They even offered to take us to train station (AFTER CHECKOUT AND PAYMENT was completed ) I strongly recommend to visit this hotel.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2F Twin Room with View and Terrace - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is recently redecorated and odour inside our room is unpleasant.

    Friendly staff who speak English fluently. Great view.

    Stayed in May 2024

  • Reviewed: 27 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facilities and room felt dated (e.g. damaged and old furniture, mould on the ceiling), however, the service from your friendly staff was great and overall we had a nice stay.

    Great and friendly service from staff, bathroom was nice and clean and bedroom was very spacious.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • 1F Standard Japanese-Western Style Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was overpriced and very poor quality

    Onsen

    Stayed in March 2024

  • Reviewed: 14 February 2024

    10
    very god
    • Leisure trip
    • Couple
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    environment was good

    Stayed in February 2024

  • Reviewed: 30 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dinner and breakfast was surprisingly excellent. Cooked to order

    Stayed in December 2023

  • Reviewed: 30 November 2023

    6.0
    Pleasant stay in Gora
    • Leisure trip
    • Couple
    • 1F Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately to take advantage of the breakfast/dinner, booking was required the day prior. This felt quite restrictive, particularly given the distance of the hotel to local eateries. Additionally, although the hotel was very clean, it is quite dated, and the photos didn't match the facilities.

    Onsen and massage chairs were great! The staff were kind, helpful and friendly. Although the room was very old and dated, it was very clean.

    Stayed in November 2023

  • Reviewed: 19 June 2023

    5.0
    There is a lot to like about this hotel but the guest rooms do not have air conditioning.
    • Leisure trip
    • Solo traveller
    • Twin Room - Non-Smoking
    • Stayed 4 nights

    An absolute requirement for me is air conditioning. There is no air conditioning in guest rooms. There is a knob by which you appear to have control, but even at full blast, no air conditioning. The hotel itself - the lobby and hallways are very cool and pleasant. They brought me a fan that I saw in the massage chair area and that saved me from total utter discomfort for the whole trip. Oh - don't think you can open the window for cool mountain breeze. I opened my window for an hour or two on my first night and was attacked by mosquitoes that night (even though I closed it before going to bed.) Bed was uncomfortable. I could feel the springs. The rest of the furniture was comfortable and served its purpose.

    There is a lot to like about this hotel. Very prompt shuttle service to Gora Station. Very quiet. Lovely onsen with great bath products (LABeauty was my favorite.) Crisp yukatas in multiple sizes fresh every day.

    Stayed in June 2023

  • Reviewed: 15 April 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was polite but not friendly. Was unable to help with simple questions. They showed no flexibility and no willingness to help.

    Stayed in April 2023

Showing 1 – 25

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