Hotel Marroad Hakone offers relaxing indoor/outdoor hot-spring baths and a sauna room. Guests can use free Wi-Fi at the public area. A free shuttle is available from Gora Station, which is a 5-minute drive away. The air-conditioned rooms feature a flat-screen TV, a fridge and an electric kettle with green tea bags. Japanese Yukata robes and toothbrush sets are provided for all guests. Each comes with an en suite bathroom, and a humidifier can be borrowed for in-room use (subject to availability). Local souvenirs can be purchased at the gift shop and relaxing massages can be requested for an extra cost. Free parking is available on site. Voyageur serves a French cuisine, while drinks are available at the lounge bar. At the Tea Lounge, guests can lounge at the terrace while enjoying drinks. Hakone Marroad Hotel is a 10-minute drive from Pola Museum of Art and a 5-minute drive from Gora Park. Lake Ashinoko is a 15-minute drive away.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Free private parking available at the hotel

Open-air bath, ​Public Bath, ​Hot spring bath


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
and
3 futon beds
2 single beds
and
1 sofa bed
2 single beds
and
1 sofa bed
and
2 futon beds
2 single beds
and
1 sofa bed
and
1 futon bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Guest reviews

Categories:

Staff
8.7
Facilities
8.0
Cleanliness
8.3
Comfort
8.1
Value for money
7.4
Location
7.5
Free WiFi
6.3
Low score for Hakone
Select topics to read reviews:

See what guests loved the most:

  • Diana
    Australia Australia
    Lovely authentic hotel with traditional onsen. Staff were so helpful and friendly - and the shuttle service was great - just a phone call and you are picked up from station. Beautiful views.
  • Kate
    United Kingdom United Kingdom
    Although walking into the lobby the hotel looks a little dated, the room I stayed in was very modern and spacious. The staff were very attentive and spoke good English. The hotel offers a free pick up from Gora station or you can take the ropeway...
  • Shue
    Dinner and breakfast was surprisingly excellent. Cooked to order

Hotel surroundings

Restaurants
1 restaurant on site

  • voyageur
    • Cuisine
      French
    • Open for
      Breakfast • Lunch • Dinner

Facilities of Hotel Marroad Hakone
Great facilities! Review score, 8

Most popular facilities
  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Hot spring bath
  • Free WiFi
  • Restaurant
  • 24-hour front desk
  • Breakfast
Outdoors
  • Terrace
Food & Drink
  • Restaurant
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Services
    • Vending machine (drinks)
    • 24-hour front desk
    General
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Lift
    • Family rooms
    • Non-smoking rooms
    Wellness
    • Public Bath
    • Open-air bath
    • Hot spring bath
    • Massage
      Additional charge
    • Sauna
    Languages spoken
    • Japanese

    House rules

    Hotel Marroad Hakone takes special requests - add in the next step!

    Check-in

    From 15:00 to 18:00

    Check-out

    Until 11:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Curfew

    Entry to the property will be closed between the hours of 18:00 and 00:00

    Children and beds

    Child policies

    Children are not allowed.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash is not accepted Hotel Marroad Hakone accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    To use the property's free shuttle, call upon arrival at Gora Station. The shuttle is available between 09:00-18:00. Contact details can be found on the booking confirmation.

    Guests with a dinner-inclusive plan must check in by 17:00 to eat dinner at the property. A French cuisine will be prepared. Guests who check in after this time may not be served dinner, and no refund will be given.

    Please note that the hotel cannot accommodate special dietary requests such as food allergies.

    Please note that the maximum occupancy of the room includes all children and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability.

    Please inform Hotel Marroad Hakone in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

    FAQs about Hotel Marroad Hakone

    • Hotel Marroad Hakone offers the following activities / services (charges may apply):

      • Sauna
      • Massage
      • Hot spring bath
      • Open-air bath
      • Public Bath

    • Room options at Hotel Marroad Hakone include:

      • Family
      • Twin
      • Quadruple

    • Hotel Marroad Hakone has 1 restaurant:

      • voyageur

    • Check-in at Hotel Marroad Hakone is from 15:00, and check-out is until 11:00.

    • The prices at Hotel Marroad Hakone may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Yes, Hotel Marroad Hakone is popular with guests booking family stays.

    • Hotel Marroad Hakone is 3.1 miles from the centre of Hakone. All distances are measured in straight lines. Actual travel distances may vary.