250-0408 Kanagawa, Hakone, Gora 1320, Japan
#122 of 146 hotels in Hakone
Guests' ChoiceBased on 36 hotel reviews
7.8Cleanliness
8.4
Comfort
8.3
Location
7.6
Facilities
7.9
Staff
8.8
Value for money
7.3
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 25 August 2024
Kevin
SingaporeWhile the hotel may not seem like much from outside appearances, it is so much more than it seems. Really appreciated the great service - everyone was so kind and polite and nice. I felt personally welcomed and they made an effort to remember my name and welcome me daily. Despite their limited English, they really tried their best. The van pickups from the station were prompt and easy to get. On the last day, they even took a detour to drop me off in front of the station so I would not have to drag my luggage far. On that note, I would not recommend walking from Gora station but if the cable car is operating the walk from koen-kami is quite manageable. Room was clean and spacious. Would have been good to have a desk but I was happy to have a comfortable sofa and large bed. Rooms seemed recently renovated and well equipped. Breakfast was limited - it was a set with eggs/sausage/breads/salad and free flow coffee/tea/soup but the food was all good quality. Was especially blessed to have a free-flow promotion during my time there - they really mean free flow and they leave the bar open to mix any drink you’d like pretty much. Pretty good value for money! (I paid about 45000 yen for 2 nights for one)
Stayed in August 2024
Reviewed: 9 June 2024
Frank
United KingdomUnfortunately, although the location was beautiful on the hillside offering superb views, it did make the location difficult for a member of our party with hip issues to access. A bit more remote than anticipated. There were no restaurants in the vicinity open after 6pm - we visited April / May.
The staff were very helpful. We arrived after check-in time due to train delays, but it wasn't a problem. The shuttle was very useful.
Stayed in April 2024
Reviewed: 8 June 2024
Nathaly
AustraliaStopped at 6pm so when we went out it was more challenging getting a lift, taxi back to the hotel.
Beautiful setting in the trees. Very quite and peaceful. Shuttle service to the station was very handy.
Stayed in June 2024
Reviewed: 15 May 2024
Camille
FranceThe location was far from everything, since I was not interested in the French cuisine of the restaurant it was a little hard getting food at night.
The baths were absolutely amazing, clean with a great view.
Stayed in April 2024
Reviewed: 9 May 2024
Ron
United StatesLarge comfortable room with Western-style beds and a separate tatami room, nice balcony, Japanese breakfast.
Stayed in May 2024
Reviewed: 28 April 2024
Toshie
JapanAtmosphere Service
Stayed in April 2024
Reviewed: 18 April 2024
Diana
AustraliaLovely authentic hotel with traditional onsen. Staff were so helpful and friendly - and the shuttle service was great - just a phone call and you are picked up from station. Beautiful views.
Stayed in April 2024
Reviewed: 5 April 2024
Kate
United KingdomAlthough walking into the lobby the hotel looks a little dated, the room I stayed in was very modern and spacious. The staff were very attentive and spoke good English. The hotel offers a free pick up from Gora station or you can take the ropeway two stations up and walk 10 mins down the road to the hotel. The breakfast was a set menu, with a choice of juice and eggs.
Stayed in April 2024
Reviewed: 6 March 2024
Marc
CanadaIt’s a bit old and out of stile. Accommodating Shuttle service but stops at 18:00 so you have to walk back to hotel after dinner in Gora village.
Staff very accommodating and nice despite language barrier.
Stayed in March 2024
Reviewed: 22 February 2024
Wirmandi
IndonesiaThe location is near Kami-koen station but the track wasn't easy when you carry a suitcase. I already said when made reservation that me and my girlfriend cannot eat pork or pork-contained food, but they served us pork-contained sausage and it really tick me off as we have to wait again for another breakfast to be made. But eventually they apologize and served us a really good dessert as a form of apology.
As expected from the hotel in the mountain area. I can really enjoy the scenery and serenity around the hotel. The room is spacious and the Onsen is really great.
Stayed in February 2024
Reviewed: 20 February 2024
Jeremiah
JapanIn Room Bathtub and better water pressure for shower
room cleanliness and staff friendliness
Stayed in February 2024
Reviewed: 24 September 2023
Jacob
United StatesEverything was great.
The location was a great base to explore Hakone and the surrounding area from Gora. Definitely recommended. The amenities and the services were also excellent. In particular the attention to detail of the staff as well as the multi-course meal each night were certainly something to look forward to.
Stayed in September 2023
Reviewed: 22 May 2023
Adam
AustraliaNA
Onsen was amazing and the hotel was beuatiful with great views. Staff were great, taking us to stations in thei hotels mini-van and very helpful.
Stayed in May 2023
Reviewed: 18 April 2023
Céline
BelgiumLocation: No restaurant or shops nearby.
Large rooms and great onsen with exterior 'pool'
Stayed in April 2023
Reviewed: 9 April 2023
Avri
IsraelThe hotel is far from the station and getting around is problematic if you don't have a car. The hotel provides shuttle services until 18:00.
The facilities and breakfast are excellent. The room is comfortable.
Stayed in April 2023
Reviewed: 5 April 2023
Edwin
United StatesNo complimentary water in room, no ice at each floor.
Quiet, clean. Like the free shuttle service to and from hotel (had to be less than 1km?). First time to be in onsen, good experience. Decent breakfast. WiFi great.
Stayed in April 2023
Reviewed: 15 July 2024
Sarah
JapanIt is an older hotel and has a really nice retro vibe. The staff were really lovely and I felt welcome as soon as I stepped into the lobby. The view is wonderful and the onsen water will rejuvenate you.
Stayed in July 2024
Reviewed: 27 May 2024
Kulacs
SlovakiaNothing i was absolutely satisfied with the hotel.
Onsen and authentic accommodation, I felt like I visited this place in early 2000 with all modern necessities like WIFI available. Front desk staff was verry helpful and friendly all the time. They even offered to take us to train station (AFTER CHECKOUT AND PAYMENT was completed ) I strongly recommend to visit this hotel.
Stayed in April 2024
Reviewed: 5 May 2024
Wang
United KingdomThe hotel is recently redecorated and odour inside our room is unpleasant.
Friendly staff who speak English fluently. Great view.
Stayed in May 2024
Reviewed: 27 March 2024
Lucas
AustraliaThe facilities and room felt dated (e.g. damaged and old furniture, mould on the ceiling), however, the service from your friendly staff was great and overall we had a nice stay.
Great and friendly service from staff, bathroom was nice and clean and bedroom was very spacious.
Stayed in March 2024
Reviewed: 27 March 2024
Soeren
DenmarkBreakfast was overpriced and very poor quality
Onsen
Stayed in March 2024
Reviewed: 14 February 2024
Lamichhane
Japannothing
environment was good
Stayed in February 2024
Reviewed: 30 December 2023
Shue
CrimeaDinner and breakfast was surprisingly excellent. Cooked to order
Stayed in December 2023
Reviewed: 30 November 2023
Stevie
AustraliaUnfortunately to take advantage of the breakfast/dinner, booking was required the day prior. This felt quite restrictive, particularly given the distance of the hotel to local eateries. Additionally, although the hotel was very clean, it is quite dated, and the photos didn't match the facilities.
Onsen and massage chairs were great! The staff were kind, helpful and friendly. Although the room was very old and dated, it was very clean.
Stayed in November 2023
Showing 1 – 25
Essington, USA
Alpena, USA
Zadar, Croatia
Svoronata, Greece
Moscow, USA
Rome, Italy
Livigno, Italy
Rabal, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content