Nothing at all!

Food provided for both dinner and breakfast was simply fantastic. A full course Kaiseki meal that you can't forget and a relaxing onsen for the night. The hotel is located along Lake Chuzenji giving you a great view of the lake and nature. It is also next to the bus stop and ferry terminal, making it easy to get around and come back. The hospitality shown by the staff was simply amazing and gracious. Looking forward to coming back to this hotel if I ever return to Nikko. Simply fantastic!

Stayed in November 2024

Nothing as beds were comfortable, in room amenities were great. It was the perfect little get away. Massage chair in room was a bonus and a nice way to end the day of travel.

This place has a lot of charm. Staff were all warm and welcoming and went out of their way to ensure we had a great stay. They stagger meals so you never feel cramped. The food was amazing and it's all a taste of local area foods with local ingredients. The onsen is small, but natural hot spring water. There aren't a lot of rooms in the hotel and it was fully booked, but I went on off times to the onsen and had the whole place to myself.

Stayed in November 2024

Absolutely fantastic approach of local staff, we were local kimono and went for dinner and breakfest. Incredible metal. We visited and enjoy onsen . Strongly recommended

Stayed in November 2024

No transportation option from the main train station but I assume this is the case for most hotels in the area.

Room was phenomenal - so spacious, comfortable and clean. Staff was extremely welcoming and helpful. And the dinner courses were much better than expected, 10/10 personalized meal!

Stayed in November 2024

- Great location by Lake Chuzenji, and nice view from the room - Dinner was amazing! - Room was comfortable - The onsen was a good experience, there was no one else when I went

Stayed in October 2024

Food was great

Stayed in November 2024

Friendly staff Good food

Stayed in October 2024

Great location, fabulous food and helpful staff. One of us vegetarian and the chef made wonderful food especially. Nice onsen.

Stayed in October 2024

Expensive. However all places in Lake Chuzeji / Nikko with Onsen and meals are expensive.

Everything. Food, location, comfortable beds, balcony view, hot shower, and public onsen (that is tattoo friendly).

Stayed in October 2024

Our only complaint, and a small usual one, was the very bright overhead lights on one switch. Here they had lights at the bed, so that helped.

Our room had a lake view! The staff was wonderful! The meals (breakfast and dinner) were very good and different both nights. The bed was very comfortable, with 2 pillows! We would stay there again!

Stayed in October 2024

The room was very spacious with many seating areas and was very comfortable. Chuzenji lake is visible from the room balcony. The staff were super friendly and helpful. We had an exceptional Japanese vegetarian dinner. Highly recommended!

Stayed in September 2024

Our lake view room was huge, after a month in Japan we were able to finally fully lay out our suitcases. We had a lounge and a little outside balcony. The bed was very comfortable. The dinner and breakfast were excellent, showcasing Japanese foods. The staff were very attentive and provided advice on buses and trains.

Stayed in October 2024

N/A

Excellent location and view. The staff were so kind and accommodating. Breakfast and dinner they made for us were delicious!

Stayed in October 2024

It is expensive. Probably the most expensive of our trip. Room is ok, clean with great view but a little tight. Nothing special.

The location is great. Right in front of the lake on the main street within walking distance of everything. The staff is super attentive, courteous and helpful. The view from the room spectacular. Food very good!

Stayed in October 2024

None

Spacious room, just that the pillows were a little too flat despite stacking 2 together Food was delicious! Especially the domestic beef shabu shabu. Staff was so kind and helpful, especially the ladies Onsen was comfortable and clean. My family including my 3 year old enjoyed it a lot.

Stayed in October 2024

Wonderful place although the property is small and simple. Staff are very friendly, kind and polite. Hotel is very clean and the food was excellent

Stayed in October 2024

Remarkable hotel. Exceptional food with amazing presentation. Great onsen. Great location across the lake.

Stayed in September 2024

-

The rooms have been refurbished. The staff is gracious and very friendly. The quality for the dinner is great considering the value of the stay.

Stayed in September 2024

None

Room was exceptionally clean and comfortable. The lake view from the room was serene and beautiful. Dinner and breakfast were both outstanding. The hotel is located a short walk from bus stops. The owner and the entire staff were extremely courteous and helpful.

Stayed in September 2024

Harsh lighting

Sizeable room, fab views, excellent breakfast

Stayed in August 2024

Dinner was very delicious. The view out our windows was also great. We could see the lake from our room.

Stayed in August 2024

The view and food

Stayed in August 2024

We had Breakfast and Dinner included in our package, but unfortunately this was not suitable for us. It’s absolutely Japanese style but having a teenager we would have appreciated a little bit of western feel too as an option. There was nothing. So if you enjoy Japanese cuisine a lot then you will love it! Unfortunately the couple dinners we had we didn’t personally enjoy and even skipped second breakfast. I felt that western customers are not welcome in that sense. But maybe it was just us. People are really lovely and welcoming though!

I really loved the view from our room! You are looking into this beautiful lake! Bus stop is just a minute away and a little town is charming. Close by you have Kegon falls too! To reach all most visited shrines is about 30min by bus. Please note bus goes through extremely mountainous road so be prepared! The property itself is clean etc, however I do agree with some comments that is missing it’s identity. It have potential to be really amazing boutique hotel but at the moment is just plain and a bit basic.

Stayed in August 2024

The staff was extremely welcoming and helped us a lot. The atmosphere is very relaxing and warm. The food was very good, and the view from our rooms was astonishing. We liked everything as ot is, but if you are looking for a fancy modern place go, then this is not for you.

Stayed in August 2024