854-0697 Nagasaki, Unzen, Obama-cho, Unzen 320, Japan
#2 of 16 hotels in Unzen
Guests' ChoiceBased on 31 hotel reviews
9.4Cleanliness
9.8
Comfort
9.8
Location
9.5
Facilities
9.6
Staff
9.8
Value for money
8.9
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Showing 1 – 25
Reviewed: 28 May 2024
Mei
SingaporeSomewhat expensive.
The staff assisted me to have the same room despite my bookings were made for 2 consecutive separate dates (pending final itinerary)
Stayed in March 2024
Reviewed: 28 May 2024
Mei
SingaporeIt is a matter of luck if you have a relatively clear sky to see the hot springs... IF it is foggy then all views will be obscured.... if you stay two nights, this should ensure you get to enjoy the views nonetheless. The breakfast and dinner area can be improved for better or more romantic ambience.
I loved the room that faced the Unzen hot springs. It has also the private bath with windows that provide views of the hot springs. The room is huge too, though longish in style. Once you step in the door, 1st section is the traditional tatami seating area, 2nd section followed by the beds, and then the 3rd section is the sofa seating area. For half-board, had Western/French for first nights, and Japanese for 2nd night. Dinner quality is a 7 out of 10. Staff attentiveness and service level depends on the attending staff (varied standards). The beef steak I was served had very high fat content which dampened my dinner experience by a notch, but the hotel mgt did try and make good offering me options, thus I appreciate their sincere attempt to improve the experience.
Stayed in March 2024
Reviewed: 23 April 2024
Kai
SingaporeGreat view from room. Bed is comfortable and felt as if I’m at home.
Stayed in April 2024
Reviewed: 20 April 2024
Erica
United StatesIf you didn't have a car, the taxi was extremely expensive for a short trip to the ropeway (9,000 yen). We hiked up and let the driver wait for us during that hour.
The room included drinks at the rooftop and at the bar lounge. Also, the room was big and the bath was amazing. The hotel was right in front of the Unzen hot springs so we could walk around and look at where the martyrs were killed.
Stayed in April 2024
Reviewed: 28 February 2024
Ting
Hong KongNothing
Modern hotel with heritage elements nearby
Stayed in February 2024
Reviewed: 20 February 2024
Eric
SingaporeVery little to dislike. They even have complimentary after dinner drinks area and snacks.
The Hotel is well appointed and very classy in its own way. The staff are extremely helpful and friendly and there is always service with a smile. It has the charm of a Japanese hotel but they have also added the uniqueness of European influences in that area. The dining area is classy and a combination of both Japanese and European culture including the food served.
Stayed in February 2024
Reviewed: 15 February 2024
Augustin-khoi
United StatesNothing! We only stayed two nights but I just wished we stayed one more day to be able to explore more the surrounding areas.
The location was perfect right next to Unzen Jigoku and waking up to the view outside our hotel room was peaceful and prayerful. The private onsen in the room was heavenly and we took advantage of it sometimes multiple times a day. The meals (breakfast and dinner courses) were delicious and gave us a wide range of Japanese dishes. It was also nice to be able to walk down in our Japanese PJ's to relaxingly eat and gaze out the window on Unzen Jigoku. The service was very attentive. The rooms were very spacious.
Stayed in January 2024
Reviewed: 24 October 2023
Mina
CanadaEverything was great!
Everything! This was the best experience we’ve had on our trip and, while costly, it was worth every cent. Everything was just perfect, the location, the intricate delicious meals, the luxurious vila, the rooftop terrace enjoying the complementary drinks overlooking the famous Unzen “Hell”… But the best was the kindness of the staff. Their genuine efforts and enthusiasm to do everything they can to make our stay memorable was really touching - a special thank you to each one of them! We warmly recommend this hotel and hope to be back soon!
Stayed in October 2023
Reviewed: 2 October 2023
Johnson
United StatesThe layout of the suite was not the best. The Feng Shui felt off when sleeping.
Staff was amazing. And the private sulfur bath was perfect.
Stayed in September 2023
Reviewed: 28 September 2023
Eleanor
United KingdomThe odour of the volcanic spring was noticeable and quite strong. This had nothing to do with the hotel (which was superb) but something to note if you are sensitive to it. The hotel rooms themselves were perfect and not odorous at all.
Superb room with Onsen. Wonderful, kind and welcoming service. Complimentary bar and drinks in the evening (on the rooftop!) were a total bonus. Would stay again!
Stayed in September 2023
Reviewed: 18 September 2023
Mae
United StatesWe liked everything about Unzen Kyushu Hotel.
The dinner was fabulous. We stayed three nights in a suite. We had Western dinner, 7+ courses, the first night, Japanese kaiseki the second night, and combination of the two the third night. The chef who cooked for us all three nights really did a wonderful job! Of course, the service was exceptional, and the suite exceeded our expectation.
Stayed in September 2023
Reviewed: 31 August 2023
Guy
JapanAll good
Comfortable, clean, great food and facilities and great location.
Stayed in August 2023
Reviewed: 2 July 2023
Ming
TaiwanTasty food and wonderful service!!
Stayed in June 2023
Reviewed: 15 June 2023
Rosemarie
Australiaeverything!
Stayed in June 2023
Reviewed: 25 January 2023
Kyungduck
South KoreaVery kindly staffs
Stayed in January 2023
Reviewed: 8 December 2022
Ellen
TaiwanThe design of the interior outfits, the unstylish slippers, especially for women.
The design of the room, the professionalism of the staff, the hotel amenities, and the view of the Unzen Hell.
Stayed in December 2022
Reviewed: 7 December 2022
Minnie
United StatesI wished they had additional onsen on their premises. But the only hot spring I could soak in was inside my room. Not a real complaint though.
We loved the white glove service - from the time we pulled into the parking lot to the time we left. We were well looked after. The views from the room was spectacular, and the bath in the suite was amazing. We were served a 9 course dinner in their dining room and the service was again excellent.
Stayed in November 2022
Reviewed: 28 October 2021
Sabrina
JapanN/A
The hotel looked really nice on the website, but upon arrival we were just wowed! Amazing staff, service and property. Our room was huge, with a separate dining area, a lounge, a terrace and a large bathroom including a private onsen. Beds are very comfy, meals were great and there are two bars/lounges which provide free drinks. Excellent service, highly recommended!
Stayed in October 2021
Reviewed: 17 June 2024
Vanessa
SingaporeThere are no comments available for this review
Stayed in June 2024
Reviewed: 25 May 2024
Olga
JapanThere are no comments available for this review
Stayed in May 2024
Reviewed: 10 May 2024
Amanda
AustraliaThere are no comments available for this review
Stayed in May 2024
Reviewed: 28 March 2024
Peter
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 8 October 2023
Nathaniel
United KingdomThere are no comments available for this review
Stayed in October 2023
Reviewed: 7 June 2023
Liengyi
TaiwanThere are no comments available for this review
Stayed in June 2023
Showing 1 – 25
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