The onsen did not provide shampoo/conditioner/face wash which was a surprise to us as most onsen hotels will provide such amenities. The hotel is very far away, although the drive was scenic, we ended up arriving late for dinner. It is a must to book half board if staying here. This is a ranch style hotel, and the space is huge. Staying furthest away from the main block, we have to drive to take breakfast and visit the onsen to save time walking. (We walked to the onsen in the night before and took at least 15 minutes maneuvering through the other blocks of cottages before we reached the onsen - the signs were all faded in colors and directions were not clearly shown!) Centipedes were found in the bathroom (hiding underneath the bathmat of the shower area) of the room -not sure what can be done but my daughter refused to bath in the bathroom because of this! We noted that it can't be helped as the hotel is this near to nature, but maybe room servicing team can check and clean the rooms better? (note the bathroom has no windows, so maybe the centipedes crawl in from the sewage pipes?) Overall, the room is big and spacious but the futons are too thin for the platform (unlike tatami floor, it is too hard to sleep on the platform beds with thin futons!)

Food was great as we requested for Wagyu beef BBQ for dinner at extra costs. Buffer breakfast had a considerable good spread but they closed very punctually at 10am. The onsen was great with view of Aso Alps if you visit before dark or early in the morning before they close for cleaning. The hotel staff were attentive as they noticed that we forgot to turn off headlights of our car after checking in and called us by the room phone to alert us! Although we stayed at the farthest block away from the main block, we were able to park our car near our block and only dragged our luggage for a short distance! We arrived after dark due to the distance of the place and was texting the hotel to inform them that we will be late for dinner. They were kind to respond and guided us to dinner first before going to the room.

Stayed in May 2024

Our bathroom reeked of stale urine. Was silly to carpet the toilet floor. The humming from the generator was particularly disturbing at night as the surrounds were so quiet.

Beautiful rustic surrounds with good food. Amenities were decent but not very clean.

Stayed in June 2024

The 4-bed room is not similar as shown in pictures.

Location is good. Their staff would communicate with me and made good suggestions for dinner.

Stayed in May 2024

The bathroom is too small and very cold (during winter).

Beautiful view. Cottage style room.

Stayed in December 2023

The facilities are a bit old, but clean.

Like the views surrounding the cottage, the room is spacious and have great view. Breakfast and dinner are good, especially we have upgraded bbq dinner to Wagyu. Staff are nice, outdoor onsen and Sauna is good. Can have local beer at the restaurant near the hotel.

Stayed in August 2023

No lift for the hotel, is so simple

The view is so good

Stayed in July 2023

Room are little dated and room give does not have the best view although the property is only 5% occupied.

Breakfast and dinner are quite decent

Stayed in February 2023

The view of Aso from the outdoor bath was spectacular. Every dish of the traditional Japanese dinner was delicious and thoughtfully prepared.

Stayed in March 2022

Onsen water was lukewarm, not hot. The futons were not very comfortable.

Amazing and delicious dinner and breakfast. Staff were friendly and helpful. Outdoor onsen and sauna were nice. Kotatsu in room was a nice touch.

Stayed in December 2021

Nothing

Nice and warm Japanese hospitality , great onsen to relax

Stayed in May 2024

None

Awesome dinner and breakfast. Fantastic view at the public onsen pool. Comfortable tatami room. Overall worth the price.

Stayed in April 2024

Everything is perfect

Stayed in July 2023

Cleanliness was very poor especially by Japanese standard. The fridge in the room smell so bad (like dirty socks) and there were stains all over the basin. The onsen facilities also not than clean

the view

Stayed in April 2023

We liked every thing they provided. The outdoor onsen with magnificent sunset view was awesome. The room was clean and spacious, the heating kutatsu table was so nice. The breakfast and diner are delicious and changed many every day. The service people are very friendly and helpful.

Stayed in April 2023

Nothing!

Very goog!!!

Stayed in February 2023

The location may not be the most convenient so I would recommend this place for those who are driving.

Everything in Kuju Kogen Cottage surpassed my expectations - from the hospitality of the staff to the breathtaking view outside the window of my room! Mr Yosuke delivers exceptional service with a personal touch. For example, when he found out that we had difficulty booking a cab to get to the cottage, Mr Yosuke drove down personally to pick us up from the state. He was also very attentive to details, providing us with map and info about the Kuju mountains and arranging for taxi pick up when he found out that we were interested in hiking the mountains. The staff at the cottage were also wonderful and patient, and tried their best even though they may not speak fluent English. I love the food served, especially the bbq dinner which comprised generous chunks of quality beef. The room was top-notch, cozy with amazing views, same goes for the hot spring located within Kogen Cottage. It was a truly unforgettable stay:) We even extended our stay by one night!

Stayed in December 2022

casual place with great view of mountains from the room and onsen

Stayed in March 2022

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in April 2023

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Stayed in April 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in August 2023