Nothing!

The hotel was super luxurious and the room was amazingly designed. The hot spring bath on the balcony was amazing to relax in. The food was great and the staff went above and beyond to make our stay special.

Stayed in September 2024

It was beautifully designed with lots of lovely complimentary touches. We loved the book store and coffee shops. The food was out of this world. Totally unique and memorable experience.

Stayed in September 2024

A charming quirky boutique hotel, absolutely stunning carefully curated dining experience. Exceptional, thoughtful service without western excess, a six or seven star service experience, highly recommended experience for the open-minded.

Stayed in September 2024

Absolutely nothing!

My idea of heaven-the beauty of the space with every detail perfectly thought out, the joy of relaxing, reading in a nurturing place( private cubbies or pillows in the pool), the delicious food so graciously individualized for my food allergies, the friendly staff, the children’s book maze and ball pool, the gifts of reusable mugs, the free snacks, drinks and ice cream, the special yukatas provided to wear during your stay, the private balcony onsen, the lovely village full of Onsen and sweet cafes( including a Philosopher’s one),the gorgeous mountain hikes a few minutes away, all combined for one of the most serene places we ever stayed and one that we were so reluctant to leave. Our deepest gratitude to all!

Stayed in September 2024

Everything was perfect.

A magical place. My family and I had a fantastic time exploring this thoughtfully crafted world. Every detail brought us so much joy.

Stayed in August 2024

The check in is a little quirky…you dont check in at the hotel but an old geisha house that has been converted into a cafe/reception area….its hard to find but staff helped us…no problems…plus you get to explore the town

Loved the whole concept of the Ryokan. The private baths was exquisite, as well as the dinner ( highly recommend f- just an amazing experience of Japanese cuisine) . The property is located 15 min by taxi or 25 min by bus. (Get a taxi - approx cost is 3,500 yen or the bus from Matsumoto station to Yuzaka —-leave forms Platform 23..its bus number 30 or 31) ..We didnt want to leave the property. Lots to explore in the local neighbour. Must visit the Zen temple Buddhist temple that is nearby.

Stayed in June 2024

Full board dinner and breakfast could have been better with more generous portion served.

Very unique decorations making you feel like a library in main lobby areas, fantastic and spacious room with good privacy outdoor onsen. The surrounding areas of the hotel offers good walking routes to explore the little neighborhood.

Stayed in May 2024

Nothing significant

Very good deaign, the balcony, along with the private onsen is definitely awesome. The dinner and the bookstore are full of suprises, which deserves to spend a whole day there.

Stayed in June 2024

Location is not convenient. The checkin was complicated.

Dinner was great, breakfast was basic but good.

Stayed in May 2024

Nothing

This is a unique hotel built in an old, traditional building with ultra modern design. The location is on the edge of greenery and the mountains, but there is plenty to walk round and see locally. The ground floor is a world class restaurant and a collection of 10,000 books on design, art, fashion, cookery, plants etc. With wonderful nooks and crannies to lose oneself in with a book. The onsen on the balcony with views over mountains with snow is fabulous. We decided to give the famous castle a miss and stay put in the ambience of the hotel!

Stayed in May 2024

The layout of the hotel complex was so unique, integrated into the town, to encourage exploration. Beautiful architecture, warm and welcoming staff, so many thoughtful amenities. The room was surprisingly chic: we splurged on the private onsen, which was open to the trees outside. The bookstore was amazing, like a library from your childhood fantasies. Dinner was a tasting menu with local ingredients, generous and delicious. The best hotel experience of my life.

Stayed in May 2024

Amazing hotel with the nicest staff. Outstanding architecture and interior design with lots of attention to detail. Great food and snacks.

Stayed in May 2024

This hotel is maxing, very relax dinner was extraordinarily tasty and fine. The stores at the hotel are great place tri buy books and memories.

Stayed in April 2024

Nothing to mention.

Just about everything- people very friendly and helpful - quirky being in a library - room had great view Onsen in the balcony ; lots of little freebies , clean . Dinner was very good. Only marginal downside - 15 or so mins from town centre but really not an issue.

Stayed in March 2024

Matsumoto JUJO was a very unique Japanese experience. This was a complete immersion into a very bespoke food journey both at breakfast each morning and dinner at night. Not only was the food meticulously prepared and presented but it was so special observing it being prepared and served. The staff were very helpful ( despite the language barrier at times) and went out of their way to support and help solve any problems or queries. The accommodation was very comfortable with a minimalist design in the room, very comfortable bedding, additional treats /drinks just outside your door and your own relaxing hot tub to relax in on your own enclosed balcony.

Stayed in March 2024

None, it was a perfect experience!

Everything was perfect, and that's no exaggeration! Matsumoto Jujo is not just a hotel; it has cafes, a bakery, a boutique, and more. And this is because they created the place to help rejuvenate the local region/town, Asama Onsen. Just this background story is already so moving and impressive. I stayed at the "Matsumoto Honbako" and there, they have originally an old communal bath which turned into an instagram-worthy library. I heard it's more than 10,000 books! The design of the place is too awesome! It's like brutalist structure but Scandinavian interior with Japanese elements here and there. I cannot really say much but I know for sure it's great design! Their dining place, "367" serves the freshest ingredients, especially the veggies!! Dinner is filling but it will not make you feel bloated or too full. Breakfast is the same and I liked that you get a lot of fresh bread - straight from their own bakery. Actually, you can buy most of the ingredients they use in their dishes at their boutique. I got myself some bottles of their original apple Juice. There were so many things to like: onsen bath at the veranda of my own room, free tumbler which you can refill with their original coffee, private reading nooks within bookshelves, free snacks in each floor, super comfy beds, amazing staff, Edo-style communal bath outside the hotel... the list goes on. I cannot wait to go back again!!

Stayed in March 2024

Nothing. Was incredible!!

Wow if you are looking for a luxury Japanese experience, this is it!! Our stay was exceptional from the get go. The traditional welcome was set in an beautiful historic house set apart from the hotel which was rather a surprise for us as we thought we had been taken to the wrong place. We were given champagne and oyaki cakes while the host explained our stay. Then a short walk (or they can shuttle you) up through the beautiful streets of Asama Onsen. The hotel itself is next level! Beds were so comfortable, snacks and cold drinks available 24/7, and the onsen on the deck was just divine. The bookshop/library is absolutely incredible. The breakfast and dinner is included -Not that we didn't like it as was a great experience and fabulously done on an open fire in restaurant - the food is very traditional so come with open mind and give it a go!! Hotel is situated outside of main central city so you do need to taxi to places which didn't bother us as was so worth it. Highly recommend. Was such a highlight of our trip.

Stayed in February 2024

we were charged for drinks that we thought were complimentary because they failed to tell us there were 2 bars - one complemntary and the other paid - didn’t even see a 2nd bar the whole time we were there

boutique property, excellent service and comp snack and drinks, loved the private balcony onsen and beautiful meals

Stayed in February 2024

The ambience was great. it felt like staying in a fairy tale

Stayed in February 2024

You likely need a car to explore the area, there's not much going on nearby.

Excellent staff, beautiful room and view. Absolutely FABULOUS outdoor hot spring in the room. Food was included and it was delicious.

Stayed in January 2024

the design, the food, the service, the spacious room, the private onsen tub. what a delight of a hotel

Stayed in January 2024

Location is pretty far from central Matsumoto - so I think it’s more for people who want to be in the hotel / around the Asuma Onsen area. It’s also very pricey and we had some issues with the booking although I mainly thing that was the websites fault.

It’s very cool and unique. The rooms are comfy and the have great facilities. The restaurant looked good too although we didn’t eat there. The library was stunning.

Stayed in December 2023

There was very little - perhaps a slightly firmer pillow.

Amazing room with great views over the Japanese Alps. The top-floor room had its own private outdoor onsen which was fantastic - hot and relaxing. Our plan had dinner and breakfast included. The dinner was very good, all based on local-Nagano prefecture produce, though maybe they tried a little too hard with some of the dishes. Breakfast excellent, fresh bakery, homemade sausages, fresh salads and soups.

Stayed in December 2023

Hotel is far from Matsumoto station and most other tourist attractions. Bus schedule is not very convenient and taxi fare is approx. 3,300 JPY one way.

Both dinner and breakfast offered at the Honbako restaurant were delicious and showcased local ingredients. Room and outdoor bath were well-appointed, and 24-hour access to the bookstore is a treat and even includes a selection of art/English books for foreign guests.

Stayed in November 2023