Breakfast was fantastic with a wide choice. Must have the local speciality, unagi.,

Stayed in October 2024

additional ammenities like coffee,

we purchased our own breakfast from other sources

Stayed in October 2024

Happy Hour needs better sake, ha ha.

Great location across from JR station. Plenty of shopping, eating places nearby. Decent hot springs facilities. Large rooms (for Japan). Breakfast had unagi and karaage the time that I went!

Stayed in September 2024

Nothing

The location is superb, beds are big, breakfast is good

Stayed in September 2024

Bad knowledge of English at reception desk. People tried to help but without knowledge of English this was a torture

Stayed in September 2024

While extremely friendly and helpful the staff were mostly not conversant in english, causing some minor communication errors at times. Some rudimentary skill in conversational Japanese beyond a phrasebook level is highly recommended. Similarly, some of the signage was translated into english in a way that left some ambiguities. The central location meant occasional noises from traffic outside (my room faced the central plaza). While good overall, the breakfast was decidely japanese in character and lacked breakfast options one would ordinarily find in british/continental-style hotels - if you expect options like toast and beans, or fresh-pressed fruit juice and granola in your hotel breakfasts, you will not find them here. Overall these were minor (and very expected) quibbles and did not subtract from my overall enjoyment of the stay.

The Kuretakeso provided clean, spacious rooms at a reasonable rate in an extremely central location in Hamamatsu city; perfect for a week's visit for tourism or conference/business stays. Access to free facilities (wi-fi in the hotel, A/C and tea-making facilities in every room, public bath and sauna) was included without additional price or prompting, as was a complimentary pair of slippers, with vending machines and coin-operated washer/dryer on the premises. Signage in both english and japanese made it easy to move around the hotel and understand most of its features. I paid extra for hotel breakfast and it was altogether good, with varied dishes including local products (eel) included.

Stayed in September 2024

The smell from smoking room is full of lift lobby!

Stayed in August 2024

nothing.

Very close to a station and downtown.

Stayed in July 2024

Location was excellent, very clean, staff superb. Bathroom plumbing interesting and wasn’t sure about the extra stainless steel sink in the bedroom. Happy hour with free welcome drinks was nice

Stayed in July 2024

Location and service level

Stayed in July 2024

Location superb. Staff was friendly, speaks adequate english. Comfortable bed. Room is slightly bigger than the usual japanese chain hotel. Welcome drink was nice. Its a shame i did not get to spend more time in the hotel. Will stay again.

Stayed in June 2024

Nothing.

Quite new hotel and therefore more comfortable and fresh than Crown Palais and even the Act City Okura. Conveniently placed just opposite of the station. There is also Happy Hour where hotel guests can enjoy a free drink. The bar is very well-stocked with various soft drinks, draft beer, white, red wine and a selection of sake. The breakfast is very good too. Staff do not all speak English, but they are very helpful. All for a very reasonable price.

Stayed in June 2024

Straight across the trainstation. Most of the must-see in Hamamatsu is outside of the city, you need a bus 2 min walk from the hotel. The Japanese rooms are big, the hotel has a laundry.

Stayed in May 2024

Public bath is small

Excellent

Stayed in May 2024

There was little view through the windows.

Having bicycles we could use to get around was excellent. The staff were helpful . The lift worked well and was very quick

Stayed in May 2024

Bed wasn't super comfortable and moving too much (wheels) Slightly noisy at night due to street performers near the station (not a hotel problem)

Proximity to the Station Cleanliness Mordern room and public space Unagi at Breakfast Individual Air Conditioning Everybody very helpful and accommodating

Stayed in May 2024

Room was small and bed placed against a wall.

Good location and neat.

Stayed in March 2024

Finding the hotel-provided parking was a bit challenging.

Enjoyed the convenient location and attractive pricing, offering a truly cost-efficient stay with satisfactory facilities.

Stayed in February 2024

WiFi on the 9th floor is sometimes not smooth, maybe because the room is farthest from the WiFi center

the rooms are spacious, clean and comfortable. I think this is a good accommodation, because it's like new modern rooms, close to the station, close to Familymart. and there is a public bath(onsen) on the 2nd floor

Stayed in March 2024

The staff were all really nice and helpful, the location is very convenient (5 min walk from Hamamatsu station), there is a mall and seven/eleven close by, and the japanese-style breakfast was absolutely delicious! If I'd go to Hamamatsu again, I would consider staying here again.

Stayed in March 2024

The pillows were very thin.

There was a staff member who I forgot the name of but she spoke English and just kept smiling throughout everything and showing us things we had asked. In my opinion a true exemplary show of おもてなし.

Stayed in March 2024

Good service

Stayed in March 2024

Located in front of train station, malls and bus station

Stayed in March 2024

This can't be improved unfortunately, but the bed was just under the window and it felt very uncomfortable to have the sun shining right on our faces in the morning, despite the curtain. As a result it was too hot in the room. There are not enough outlets in the room.

A new and modern hotel close to the train station, very convenient! There are a lot of restaurants and bus stops nearby. Everything was very clean and there is a small sento inside the hotel. The room was quite spacious and the bed was large.

Stayed in February 2024