The toilet did smell a bit. The bidet of the toilet does not seem to work well. All others is fine with me.

First and for most the friendly staff and how the hotel responded to every question asked through the Booking.com message function. We had to change our booking to to the change in our flight iteniary from the airline, and they entertain us on this with no hassle. We arrived early from the check in time, they allowed us to leave our baggage at the hotel, and when it was about 1-hr to check in time, they allowed us to check in early with our bags already send up to the room. The Japanese breakfast provided was great as well. As a Muslim of course we cannot enjoy everything, but we did eat the morning rice with miso soup, fried sunny side up eggs (that you will need to fry yourself, limited to one egg per person), toasts with jam and butter and coffee. They do also supply us desserts (one for each person as well), but we cannot eat them due to the ingredients. But this is actually a plus for other tourist to enjoy the desserts from the adjecent bakery that is popular even with the locals. The room was spacious (19m2) as compared to other nearby hotels (11m2), we got a room with two double beds so it was comfortable for us 4 in a family (with just a baby and a 7yo). They had a bath tub in the small toilet and other amenities was available as well like a public microvave and water cooler/hot at every floor. You can also borrow an iron from level 6 if needed. They also provide a shared ofuro, but we did not try it. The location is the best if you are arriving from Narita International Airport as it is directly in front of the Keisei-Ueno station and the Ueno station is just nearby as well. Is is also adjacent to Ueno Park and the Ueno zoo and the Ameyoko street. And Tokyo University was a 17 mins walk away from the hotel.

Stayed in September 2024

Tired Expensive Very simple breakfast

Location

Stayed in September 2024

Nothing really, the air con really struggled to keep the room cool but was most likely to the unrelenting heat wave. The corridors were stifling.

The location was excellent, right out the front of Ueno Station. My room had a beautiful view of the pond. It was quite spacious and even had a lovely massage chair that I could relax in and watch TV. The double bed was super comfortable. Bathroom was good. No problem with the shower or toilet. Good quality toiletries were provided. The breakfast room also had a lovely view of the pond. Breakfast was OK, and you could also take sweets provided by the desert outlet. The private onsen on the top floor was wonderful. Would have been even better if the outside air temp was not close to 40° C.

Stayed in September 2024

The rooms are a little dated and the AC was required and quite noisy.

The location to the Ueno station and ease of getting around from the hotel was perfect. The staff were very friendly and we had a nice view of the park.

Stayed in August 2024

None

Rooms are very comfortable and clean

Stayed in July 2024

The decor is a little dated but this is more than made up for by the reasonable price.

Amazing location opposite Ueno park, easy connection to the Skyliner. Lots to do within walking distance of the hotel, including great places to eat near the station. Enjoyed the Japanese style breakfast.

Stayed in May 2024

Perfect location and clean room.

Stayed in July 2024

The bathroom is too small, the room is just ok and can’t move well around. Not recommended if you have kids with you.

Location is the best! And very accomodating staff.

Stayed in June 2024

old hotel

basic

Stayed in July 2024

Need more wall plugs to charge our gudgets

Stayed in July 2024

A variety on breakfast items Room cleaning without having to put the sign "please make up the room now"

Location is perfect! The room is small, but very comfortable. The cleanliness of the room and toilet is exceptional!

Stayed in June 2024

good location

Stayed in June 2024

The bed was very large (two full size) for the room, leaving minimal space to walk around. I would recommend considering a single bed the next time I stay (and I will choose this hotel again).

Location is exceptional as right across from a side train entrance and near the busy tourist shops (yet away from the noise) while right next to a park.

Stayed in June 2024

some room need to develope

location is the best

Stayed in April 2024

The room is on the smaller side

great location and breakfast

Stayed in June 2024

The service from the staff is really great. Very responsive and friendly.

Stayed in June 2024

room size, nearly same breakfast on daily basis

expected a bigger room for the price we paid, hefty extra charges for 3rd person, but room size was planned for 2 persons only

Stayed in May 2024

no enough power socket / a bit outdated

location

Stayed in June 2024

Facilities kind of very old

Location, bed, staff

Stayed in June 2024

The toilet is very uncomfortable.

The location is very convenience for my trip.

Stayed in June 2024

Small space. Space is a challenge.

I like it that it’s the oldest kinda property. I enjoyed the breakfast even tho it’s simple- Japanese rice and curry with pickles. There is also a spacious onsen on the top most floor. And a laundry machine on the 6th floor- staff was fast to act when the dryer wasn’t working, got it fixed within an hour! Excellent location too- just out of the kaisei line, up the stairs and you are there. Also a throw stone away from the zoo and shrine.

Stayed in June 2024

There is only one lift, it gets busy easily. Some people blocked at their floor and waited forever.

I liked location and breakfast was amazing!

Stayed in May 2024

The toilet in the bathroom was a little wobbly.

Excellent situation near Ueno Park and the station. Our room had a beautiful view of the pond. Big, comfortable beds and spacious room.

Stayed in April 2024

I would like the hotel to change the filter of the air purifier when it is full of dust.

Good location, convenient and simple breakfast

Stayed in May 2024