My room was on the highest floor with guest rooms overlooking the train station and skyline. I had a great view. The “couch” at the large window was my favourite room “feature“.

Stayed in November 2024

Great location, room size is great. Staff are very attentive and helpful.

Stayed in October 2024

To start with, the hotel was in a perfect position right next to the main train terminal which made rocking up at 11:30pm so much easier. The staff were very friendly and helpful and the hotel and room were spotless. Will definitely stay there again on my next visit.

Stayed in October 2024

Reception staff could not help with a printed/email invoice due to the way of booking.

Very nice hotel, close to the station and luxury facilities

Stayed in July 2024

No tea or coffee in the room. Which makes the catle not usable if you already went to bed. You don't go outside to take it near the reception. Breakfast itself is good, but the breakfast room is crammed. Too much tables for too little space. The tables where the breakfast is served are also not placed wisely. You have to wait for people who are standing by other food, than the ones you want to have. A bit more light in the hallway would have been nice.

Very stylish and cleverly designed room with a couch next to the window for a lovely view. Very good bed.

Stayed in May 2024

sky spa

Stayed in August 2024

Nothing

Location

Stayed in August 2024

Amazing hotel, lovely rooms and facilities. The Sky Spa was incredible! Helpful and friendly staff. Excellent location base to travel to Nikko and Mashiko. We will be back!

Stayed in July 2024

The first time we opted for the breakfast buffet, the selection was large. It was considerably smaller during our last stay. I'm not sure if that is a permanent change or do to the season.

This was our third time staying here. The top floor, outdoor onsen, gives you a beautiful view and feels secluded even though you're in the heart of the city. Rooms are clean, and the beds are comfortable. The staff at registration spoke English, so check-in was a breeze. It's located a short walk from the Utsunomia train station and mall, which gave us a choice of restaurants and shops (which is a must because my husband has a lot of food intolerances). We travel this way about once a year, and plan to stay at the Candeo every time.

Stayed in June 2024

The only thing we didn't like were the uncomfortable hotel-provided pajamas.

Excellent location right at Utsunomiya Station next to a convenience store. Rooms were very spacious, clean, and newly renovated, and the A/C worked very well. Check-in was easy, and they arranged for our group's rooms to be right next to each other. Nice public bath facilities. Overall a great value for what we paid.

Stayed in May 2024

Brand new hotel opposite the train station. Stylish and comfortable. Great room design and wonderful breakfast. Highly recommended !!

Stayed in May 2024

nice location near the Utsunomiya Station(100m) and the facility of the hotel is new !

Stayed in April 2024

Wish bathroom was a little bit bigger

Modern, luxury, clean

Stayed in May 2024

No

I love the breakfast as there are lots of varieties. The location is ideal, it's just a few minute walk to the JR train station.

Stayed in April 2024

Room was lovely. Fantastic onsen and great views.

Stayed in April 2024

There was nothing to dislike.

The location of the hotel, the standard of the rooms and facilities and the breakfasts were excellent.

Stayed in March 2024

Limited options at the breakfast buffet compared to some of the other hotels we have stayed at.

Great location, close to the JR Utsunomiya station and a convenience store right next to it. Lovely open-air bath. Nicely sized room with sofa in it.

Stayed in April 2024

Hotel lacks vibe, it’s hard to explain as design is ok and everything but it felt very ‘business’ and we were there for hiking and sightseeing. So if you’re looking for a place with welcoming cozy atmosphere it’s not the one.

Location next to the train station and close to everything in the city. Comfortable beds, clean rooms, amazing views, very very good breakfast with lots of choices, it was different every day! We loved it.

Stayed in April 2024

Clean, spacious (by Japanese hotel standards) room. Friendly staff. Convenient location. I've stayed at numerous hotels in Utsunomiya. Candeo is the best.

Stayed in February 2024

There were only 3 lifts but took very long to come and often full.

Large bath and sauna. Spacious room

Stayed in March 2024

NA

Convenient location and room is new and clean!

Stayed in February 2024

After attending an event about a 15 min drive from the hotel around 8pm on a Sunday night, I called the hotel to ask if they could arrange for a taxi pickup from the location I was at, as uber wasn't picking up any nearby drivers. Wires may have been crossed due to language barriers but reception staff were unable to help or provide alternatives for a safe pickup and told me in very plain English to make my way back to the hotel by myself. Disappointing. If you don't need to communicate with staff, you will have a reasonable stay.

Stayed for a couple of nights. The hotel is very close to the station, on top of a small shopping centre with a Daiso and some small eateries and cafes, so it makes for an excellent travel base if you want to explore nearby areas on a day trip like Nikko. The room was comfortably sized for one person. The baths on the 14th floor are also clean and well maintained with toiletries, but remember to bring your towels from your room as they do not provide extra towels. Checkout is painless with a drop box for your room key near the hotel entrance.

Stayed in February 2024

Room was very nice and very comfy. Breakfast had a good selection and had a great view. The onsen on the top floor was a really nice bonus.

Stayed in January 2024

No frills amenities.

Breakfast was fine. Staff very helpful. location excellent

Stayed in January 2024