321-0969 Tochigi, Utsunomiya, Miyamirai 1-1, Japan
#2 of 38 hotels in Utsunomiya
Guests' ChoiceBased on 119 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
8.7
Value for money
8.2
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End of dialog contentReviewed: 17 June 2024
Ladonna
JapanThe first time we opted for the breakfast buffet, the selection was large. It was considerably smaller during our last stay. I'm not sure if that is a permanent change or do to the season.
This was our third time staying here. The top floor, outdoor onsen, gives you a beautiful view and feels secluded even though you're in the heart of the city. Rooms are clean, and the beds are comfortable. The staff at registration spoke English, so check-in was a breeze. It's located a short walk from the Utsunomia train station and mall, which gave us a choice of restaurants and shops (which is a must because my husband has a lot of food intolerances). We travel this way about once a year, and plan to stay at the Candeo every time.
Stayed in June 2024
Reviewed: 10 June 2024
Cecilia
United StatesThe only thing we didn't like were the uncomfortable hotel-provided pajamas.
Excellent location right at Utsunomiya Station next to a convenience store. Rooms were very spacious, clean, and newly renovated, and the A/C worked very well. Check-in was easy, and they arranged for our group's rooms to be right next to each other. Nice public bath facilities. Overall a great value for what we paid.
Stayed in May 2024
Reviewed: 20 May 2024
宗諺
Taiwannice location near the Utsunomiya Station(100m) and the facility of the hotel is new !
Stayed in April 2024
Reviewed: 15 May 2024
Kalis
United StatesWish bathroom was a little bit bigger
Modern, luxury, clean
Stayed in May 2024
Reviewed: 14 May 2024
Chiew
SingaporeNo
I love the breakfast as there are lots of varieties. The location is ideal, it's just a few minute walk to the JR train station.
Stayed in April 2024
Reviewed: 30 April 2024
Heather
AustraliaRoom was lovely. Fantastic onsen and great views.
Stayed in April 2024
Reviewed: 25 April 2024
Allister
United KingdomThere was nothing to dislike.
The location of the hotel, the standard of the rooms and facilities and the breakfasts were excellent.
Stayed in March 2024
Reviewed: 24 April 2024
Sihan
SwedenLimited options at the breakfast buffet compared to some of the other hotels we have stayed at.
Great location, close to the JR Utsunomiya station and a convenience store right next to it. Lovely open-air bath. Nicely sized room with sofa in it.
Stayed in April 2024
Reviewed: 24 April 2024
Marta
PolandHotel lacks vibe, it’s hard to explain as design is ok and everything but it felt very ‘business’ and we were there for hiking and sightseeing. So if you’re looking for a place with welcoming cozy atmosphere it’s not the one.
Location next to the train station and close to everything in the city. Comfortable beds, clean rooms, amazing views, very very good breakfast with lots of choices, it was different every day! We loved it.
Stayed in April 2024
Reviewed: 21 March 2024
Olfe
United StatesClean, spacious (by Japanese hotel standards) room. Friendly staff. Convenient location. I've stayed at numerous hotels in Utsunomiya. Candeo is the best.
Stayed in February 2024
Reviewed: 18 March 2024
Kohichi
AustraliaThere were only 3 lifts but took very long to come and often full.
Large bath and sauna. Spacious room
Stayed in March 2024
Reviewed: 27 February 2024
Shane-woei
United StatesNA
Convenient location and room is new and clean!
Stayed in February 2024
Reviewed: 16 February 2024
Kathy
AustraliaAfter attending an event about a 15 min drive from the hotel around 8pm on a Sunday night, I called the hotel to ask if they could arrange for a taxi pickup from the location I was at, as uber wasn't picking up any nearby drivers. Wires may have been crossed due to language barriers but reception staff were unable to help or provide alternatives for a safe pickup and told me in very plain English to make my way back to the hotel by myself. Disappointing. If you don't need to communicate with staff, you will have a reasonable stay.
Stayed for a couple of nights. The hotel is very close to the station, on top of a small shopping centre with a Daiso and some small eateries and cafes, so it makes for an excellent travel base if you want to explore nearby areas on a day trip like Nikko. The room was comfortably sized for one person. The baths on the 14th floor are also clean and well maintained with toiletries, but remember to bring your towels from your room as they do not provide extra towels. Checkout is painless with a drop box for your room key near the hotel entrance.
Stayed in February 2024
Reviewed: 1 February 2024
Naomi
United KingdomRoom was very nice and very comfy. Breakfast had a good selection and had a great view. The onsen on the top floor was a really nice bonus.
Stayed in January 2024
Reviewed: 19 January 2024
Carol
AustraliaNo frills amenities.
Breakfast was fine. Staff very helpful. location excellent
Stayed in January 2024
Reviewed: 7 January 2024
Michael
AustraliaThe only downside was the walk into to the downtown area but you can just catch a bus.
Exceptionally good value for money with exceptional facilities (Sky Spa!).
Stayed in January 2024
Reviewed: 5 January 2024
Zippo
SwedenBooked and paid through booking.com for me and my teenage son. Upon check in I was told I needed to pay extra since my son is considered an adult when 13 or older. I had given my son's age when I made the booking and after pointing that out they said ok. When arriving early at 2:30 pm they said they wouldn't hold our luggage until check-in which I found a bit odd. When heading to the elevator, they did catch up with us and allowed us to check in early without extra cost though.
We got a room on the 14th floor (top floor) which also has the spa. The rooms are modern, comfortable with a nice view.
Stayed in January 2024
Reviewed: 4 January 2024
Gergely
HungaryThere was nothing special that I didn't like. It was a bit expensive but that is to be expected in a hotel of this quality. Perhaps more Western dishes could be added to the breakfast buffet.
The hotel was modern and well equipped. The exposure was nice. Regardless of the fact that it was located next to the train station, it was completely quiet. The SkySpa was extremely good, my partner and I both liked it. The breakfast was of good quality and quantity with a large selection.
Stayed in December 2023
Reviewed: 17 December 2023
Leanne
AustraliaNothing.
Modern, clean and luxurious. Loved the Sky Spa and how organised the facilities were. Wide ranging and delicious breakfasts. Outstanding central location. Would absolutely stay again.
Stayed in December 2023
Reviewed: 9 December 2023
Jeff
United KingdomFabulous place close to train station excellent breakfast great views floor to ceiling windows polite staff clean
Stayed in November 2023
Reviewed: 6 December 2023
Greg
United StatesPrice. More western food selection
It was onsite
Stayed in December 2023
Reviewed: 20 November 2023
Cathyn
JapanNothing all is good.
Definitely the best! From Entrance Elevators to Lobby? No words! We been staying at this hotel for more than 5x. What we loved about this hotel is the place is very convenient to others. If the weather is good you can see the Mt.Fuji from this Hotel. It was a good timing for us.
Stayed in November 2023
Reviewed: 8 November 2023
Alicja
JapanOnsen in the roof
Stayed in November 2023
Reviewed: 8 November 2023
Vyankat
Saudi ArabiaSize small
Location was good, cleanness
Stayed in November 2023
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