160-0021 Tokyo-to, 新宿区歌舞伎町1-16-9, Japan
#149 of 1,385 hotels in Tokyo
Guests' ChoiceBased on 308 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.2
Staff
9.6
Value for money
8.7
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 June 2024
Jesper
ThailandWe didn’t dislike anything !
This place beats it ALL Many reviews about misunderstood location, small rooms etc. its Japan and it’s red light district, my wife and me loved it, best room we had in any hotel, far beyond 5star room! - tv free movies super cool !
Stayed in June 2024
Reviewed: 24 June 2024
Gabriel
AustraliaPlace is in prime location. Receptionist with short blonde hair is the nicest person ever and even gave us 2 umbrellas to keep when it was raining. Hope you enjoy the Mochi! ^_^
Stayed in June 2024
Reviewed: 17 June 2024
Daniel
United StatesNothing
Great area great amenities great staff super clean
Stayed in June 2024
Reviewed: 17 June 2024
Cerena
CanadaI was sick for a couple of days but could find any English movies or ones with English subtitles. Or sports from around the world.
Everyone was comfortable in their rooms.
Stayed in May 2024
Reviewed: 11 June 2024
Vicky
AustraliaRooms were a little tight but we expected this in Tokyo.
Fantastic location in central Shinjuku, the hotel is new and comfortable and includes free light breakfast or a small fee for a more substantial breakfast.
Stayed in May 2024
Reviewed: 10 June 2024
Sarah
AustraliaThe room was on the smaller side which we knew would happen in Japan but had Everything we need.
The staff were impeccable super friendly and always ready to help. Room had everything we needed and more great facilities
Stayed in June 2024
Reviewed: 8 June 2024
Diane
AustraliaNothing
Everything, specially the staff. The room was small but had everything you could possibly think of in it, just amazing!
Stayed in June 2024
Reviewed: 7 June 2024
Ellie
AustraliaWouldn't recommend for family's as it's in the red-light district of shinjuku
Yes, it is a love hotel, but honestly the fancy decor, room service ordering via the TV, large room size for tokyo and amazing bath was so worth it - would 100% recommend for couples.
Stayed in June 2024
Reviewed: 4 June 2024
Amy
United Kingdomit’s right next door to questionable adult entertainment!!!!!!! At night time it’s right in the middle of nightlife where young girls are holding placards
I loved how new, clean and glamorous the place looked , loved the smell when you walk in lobby. Felt like a VIP guest staying in hotel, had PJ’s, bathrobe,slippers, fantastic mood lighting, complimentary water, excellent service, loved the deco, and the bed was so soft and comfortable. walking distance to station and shopping malls . Stone throw away from the famous ramen store which is open 24 hours, go around 9am and there’s no queue!! Have concierge to receive luggage :))))
Stayed in June 2024
Reviewed: 29 May 2024
Frederico
AustraliaPillows were the worst. The rest perfect.
Location location location. Clean hotel, free amenities, helpful staff. Highly recommended
Stayed in May 2024
Reviewed: 27 May 2024
Brian
United StatesIt's my own fault but I should have requested a non-smoking room. Despite being a room where smoking was allowed, it was pretty hard to detect any stale smoke smells though.
The hotel is located in a central area of Shinjuku. It's very close to the subway station and lots of restaurants and other businesses. Despite being in a busy area, it's still very quiet inside the room.
Stayed in May 2024
Reviewed: 22 May 2024
Mahmood
United StatesVery clean and staff was so kind!
Stayed in May 2024
Reviewed: 19 May 2024
Robert
AustraliaExcellent facilities, comfortable room and great location.
Stayed in May 2024
Reviewed: 15 May 2024
Christopher
United StatesThe location was great, the staff were really friendly, and the amenities were excellent.
Stayed in May 2024
Reviewed: 9 May 2024
Pawel
PolandNo window.
It's the first time we had a karaoke machine in the room. Had a lot of fun with it. Room was stocked up in a lot of different Japanese amenities - got to try them all. Toilet top tier. Jacuzzi in the bathtub with different colours. Great place for a night for that money
Stayed in May 2024
Reviewed: 3 May 2024
Kim
AustraliaAs expected, the room is tiny.
The most stocked up hotel we've ever been to. They've got everything you need, and everything you didn't know you needed. Skincare, haircare, bath salts, etc. Right in the middle of Kabukicho, 50m away from the Godzilla head, the street was a quiet enough side street. Soundproofing of the room is on point. It was good fun perusing the TV content too 😂
Stayed in March 2024
Reviewed: 1 May 2024
Lea
SwitzerlandThe staff members are excellent, all of them. The location and the extra large rooms considering it's Tokyo!
Stayed in April 2024
Reviewed: 26 April 2024
Wang
TaiwanStaff were very helpful and friendly.
Stayed in March 2024
Reviewed: 26 April 2024
Sonny
United Arab EmiratesThe pillow was not of good quality and also the bed too soft.
The staff was very helpful and the room was very spacious compared to the other hotel at the same price point.
Stayed in April 2024
Reviewed: 24 April 2024
Amit
IsraelThe room was a bit small due to how it's designed
The location is great, the staff are kind, the facilities are top notch and the room was clean
Stayed in April 2024
Reviewed: 23 April 2024
Marco
GuatemalaThe hotel is in a red district in an area for adult entertainment, not suitable for families with children. But besides that, the hotel is really good and the location is privileged.
Looking for a hotel in Tokyo and first timer, I didn't researched enough and the hotel is in Kabukicho, which is known for its adult night life, bars and love hotels. My stay was actually really good as I leave each day very early. The room was clean and it had every kind of amenities, even karaoke! Also, it's very close to Shinjuku station, which is very busy, but gives you a point of departure to all Tokyo.
Stayed in April 2024
Reviewed: 23 April 2024
Gordean
United StatesSize of room
Good location Great front desk people
Stayed in April 2024
Reviewed: 19 April 2024
Ben
AustraliaSome of the surrounding area is sketchy, but we loved it, you can easily ignore the seedy bits.
Rooms were great, really interesting decor. Decent size for Tokyo. The staff were super friendly and helpful. If you want to experience Shinjuku, you can't do better in terms of location. We travelled as a family, 3 generations, and everyone enjoyed it.
Stayed in April 2024
Reviewed: 12 April 2024
Alyshia
United StatesNo complaints!
Loved all of the amenities this room had to offer, they truly thought of everything. The staff is so nice, the location is great, and we didn’t have any issues with noise.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content