Very clean and wonderful facilities, the pillows were so comfortable, staff were excellent the breakfast was delicious, very close to Osaka Station. The gym was fully equipped with weights machines and cardio equipment. Lots of restaurants and shopping near by

Stayed in November 2024

Nothing we can think of, other than the discourteous and rude behaviour of some other guests in the bathhouse (not observing clothing and cleanliness etiquette) and at the breakfast buffet (wastage of food).

The location is excellent for arrivals by train - it is an easy walk from JR Osaka with good signage and pre-arrival directions provided. The welcome from reception and hospitality staff on level 1 and 20 was very warm and accomodating, as were all the staff we encountered during our stay. We also made frequent use of the spa, pool and bathhouse - the staff on level 4 are wonderful to deal with - caring, professional and courteous. We were very pleased to be able to extend our stay a little to enjoy the experience.

Stayed in October 2024

It’s a bit out of the way - a walk to the station. We didn’t find the location as convenient as we had hoped.

The Japanese baths were great. The room amenities were good - as expected for the chain.

Stayed in September 2024

There was not anything we did not like.

We were very impressed by the room. It had a small island feature which had a tea making set on top and it looked fantastic, truly giving the room a minimalist, yet East Asian aesthetic to our surroundings. The bathroom was also exceptional. This hotel definitely earned its 5-stars. We had a Wagyu beef meal for four adults in their main restaurant which was superb, just as its breakfast was the next morning. The hotel is also joined to a large shopping mall which I found very impressive. I highly recommend this hotel.

Stayed in September 2024

I did go to the 3-60 lounge around 1.30pm for their afternoon tea but was told they only had the scone or cake set. I settled for scone set and a fruit platter which was still enjoyable looking out at the city.

From the moment I walked in through the lobby, I felt relaxed, the fragrance was relaxing and comforting as with the staff that greeted me upon check in. My room was very spacious, extremely well kept and the view was spectacular. In my four nights there, I did not hear a single thing from my room from other guests and the blackout screen curtains did wonders for my sleep, especially after walking non stop from my travels around Japan. So much so, I missed breakfast every day but it was worth it for blissful sleep. I had a massage in the room which was great especially so I could have a hot shower straight afterwards and get into bed. Also, bonus, they provide Byredo products for use in the room, one of my all time favourite brands which I use myself. I also made use of their spa and had a wonderful facial experience, left feeling relaxed and rejuvenated. I also recommend Pierre restaurant and a must try is their olive fed beef which was cooked to perfection and melted in the mouth like butter. Thanks to all staff at Intercontinental for making the last leg of my trip in Japan such a wonderful experience.

Stayed in October 2024

finding the entrance to the wonderful hotel took a second if you are on foot and not with a taxi, it can take a minute to guess where it is.

starting with the staff super friendly and well spoken, thank you Gede. the rooms were fantastic and clean, keep in mind japan closes by 9pm but the hotel will able able to accommodate you 24hr, which is not a usual in hotels around japan. as well in japan they can send the bags to the hotel, we found out bags in our room, loved it. rooms service was A+ around the hour.

Stayed in October 2024

None

The staff could not do enough for you and so polite

Stayed in October 2024

NA

Beautiful cosy 5 stars hotel 5 mins walk to the Osaka station, 7 mins to a supermarket Very close to universal studio. The room was very equipped, and modern, well worth the price we paid.

Stayed in September 2024

Slow WiFi. Otherwise amazing

Fantastic apartment on 31st floor. Great breakfast Spa and pool amazing Location fantastic

Stayed in September 2024

None

It is an excellent location for shopping and catching public transport. Stuff is very friendly and helps 😄👍

Stayed in September 2024

N/A

Very central, friendly staff, good facilities.

Stayed in June 2024

Nothing

Adele bar great as well as breakfast choice. Room very nicely decorated. Great swimming pool area

Stayed in September 2024

-

Room space Helpful staff Breakfast

Stayed in July 2024

Location, staff, food!

Stayed in July 2024

Nothing

We loved everything about the Hotel

Stayed in June 2024

The checking in and out process takes some time due to the busyness of the hotel. Also, there are very limited choices of restaurants in the hotel for kids.

Location is amazing near mall, shopping stores, restaurants and train station. The staff is very helpful. The room is spacious and full of amenities. It was a great choice for staying in Osaka.

Stayed in June 2024

Beautiful property, and excellent service

Stayed in May 2024

Room was clean, spacious and very pleasant. Great bathroom and amenities, above average mini-bar and snacks. The bed was comfortable. Staff members very professional and helpful. Spa with excellent therapists and ambience. Pierre Restaurant - good atmosphere, staff are good and food very good and well presented. Breakfast restaurant very pleasant with good choices and a good a la carte menu. They even serve coffee in mugs! This is great for western guests.

Stayed in June 2024

The mini bar was on our account where other hotels all mini bar was on the hotel account

The beautiful finishes

Stayed in May 2024

staffs were very nice and the room was very comfy esp. toiletry the supplied which were Byrero !!!

Stayed in May 2024

Sinks and tubs show the sign of asing. I'd like to see renovations to make the experiences evy better.

Stayed in May 2024

Nothing

From the first step to the last one you will be treated as a special guest with all required attention. Very clean and very conveniently located

Stayed in May 2024

Convenient to lots of shopping and two train stations.

Stayed in April 2024

Nothing

The room was lovely; the staff were very welcoming and did everything to ensure our stay was enjoyable, they were extremely helpful with all of our requests. The food was excellent. We went to Pierre restaurant on site which was fantastic. During breakfast a wide range of options was available. The mini bar was stocked up to the brim in our room. We found our bed and pillows very comfy and the room had everything we needed.

Stayed in April 2024