Communication was difficult. The staff seemed to have memorized English spiels to introduce you to the hotel, but if you have a question, some staff would freeze and just stare back instead and say sorry. We knew language would be an issue and we did learn some Japanese, but there didn't seem to be any initiative to problem-solve like at other hotels across Japan (eg, using Google translate). Beyond this, when we encountered a legitimate problem that required assistance, we were told, "no English, sorry." We managed to figure things out on our own, but we were surprised by how stark the language barrier was here compared to other places we have stayed in Japan.

Decent, utilitarian hotel in Asahikawa. Parking is in the rear of the hotel, and the location was perfect for us. It's a good launchpad for hikes and farm explorations. Good breakfast.

Stayed in October 2024

Excellent location close to station but just outside main business area - most importantly it has openair carpark next to it making it ideal when travelling by car - the route to Adahidake is straight forward from the hotel.

Stayed in October 2024

None

Location

Stayed in August 2024

Overall a very good hotel and a very nice location as well..

Stayed in August 2024

The double (2 person) bed is too small honestly.

The hotel is located just a 4 minute walk away from the station exit, with a nearby coffee shop (that we absolutely loved btw). Rooms are clean, and they have good basics like vending machines and laundry available along with a breakfast place. View could be good too, but nothing too special if the room faces the main street. Overall loved our stay here.

Stayed in August 2024

Excellent location, 5 min on foot to the JR Asahikawa station. Daily free drinks were provided at the onsen lobby, which was great after enjoying the onsen facilities.

Stayed in July 2024

Location is close to Asahikawa station. Environment and room are very clean. Breakfast is very delicious. And overall is good.

Stayed in July 2024

Room was a little cramped

Location, very close to train station. The onsen was great!

Stayed in June 2024

nothing

Room - big. 2 x single beds were large enough to fit 2 adults + 1 child (3 yr old) Coin Laudromat - ideal for family

Stayed in May 2024

Staff at breakfast are very very strict with guests leaving at 9am

Breakfast was superb; the spa and onset on site is very comprehensive and enjoyable

Stayed in May 2024

None

Clean and accessible

Stayed in May 2024

The hotel is in a quiet backstreet area and when I stayed there in winter it was difficult to carry luggage through the snow and slush. Maybe get a taxi - it's not too far and not too expensive. The hotel is near a hospital and quite often I heard ambulance sirens, which was a bit disconcerting until I realised what the sirens were for!

I enjoyed my stay at Hotel WBF Grande Asahikawa and would stay again. I arrived before check-in time. The reception staff kept my luggage and I went out to explore Asahikawa. When I returned I was told that my luggage was already in my room. Very good service! The room was well designed with room to open my luggage, a reasonable sized desk and comfortable bed. There were a good number of electrical sockets with USB charging sockets, including by the bed. There was a lounge available in the afternoon and evening with complementary sake and wine to taste. There is an onsen on the 2nd floor free for guests. There is a jacuzzi type whirlpool pool and a pool that seems to use ultrasound! The hotel is only about 5 or 10 minutes walk from JR train station, the bus terminal and AEON shopping mall. There is a big play area for children in the reception area, so good for families waiting to check-in.

Stayed in March 2024

Great location clean and quiet. Hokaido resort liner to the door. Aeon mall and jr rail is only a block away. The short cut out the back door makes it very close. Onsen is very good and free for hotel guests, although it is not natural spring it is so clean and many different pools to use. Sauna is really hot and a cold pool is really cold. Highly recommend.

Stayed in February 2024

The hotel is located really close to the station and within walking distance of the city centre area. The public bath has a good selection of baths. The rooms are nothing special but comfortable and clean.

Stayed in February 2024

Onsen didn’t allow tattoos. They provide too many changes of clothes and extra toothbrushes etc. I hope they’re not just thrown away.

Good location. Great onsen facility (no tattoos). Affordable car parking for guests as well. Staff were helpful with any requests including getting mail delivered to us.

Stayed in February 2024

Close to station. Friendly staff.

Stayed in January 2024

-

Great facilities, spotless room

Stayed in January 2024

Large twin rooms. Very near the train station. Parking cost 1000yen per night. May be full during peak season. 40mins drive to Kamui Ski links

Stayed in January 2024

The staff was nice and welcoming. The room was clean and large. The breakfast was good. There was a free parking which was not covered, and crowded when we arrived at 5pm.

Stayed in December 2023

The female housekeeper was cleaning in the male onsen.

Onsen was very spacious. Breakfast has quite a number of choices.

Stayed in December 2023

No

The staff was helpful In giving us the directions to Asahikawa zoo and the onsen experience was well enjoyed because of the different temperatures.

Stayed in December 2023

Access by foot wasn't that easy due to the car-centric nature of the city. It would have been better if we could enter the hotel from more than one side.

One of the closest hotels to the station. Room was nice. There is a 7-11 convenience store nearby.

Stayed in November 2023

Great spa facilities.

Stayed in September 2023

Nothing

Good location near to the JR station and restaurants

Stayed in September 2023