The dressing area after the onsen is rather small and crowded when guests come to use together.

Breakfast menu are quite variety to choose and good taste. The breakfast room has the the mountain view. Twin room is big enough to feel comfortable, sufficient facilities and also with the nice view.

Stayed in June 2024

Staff were extremely friendly and helpful. The view was excellent from the room and the room was plenty big enough. A great spot to get away from the hustle and bustle of Japan's big cities.

Stayed in May 2024

No

Good at some level. But I think it is norm for Japanese hotel because most of guests are Japanese.

Stayed in May 2024

Slippers were to small for my wide feet.

Great variety of Asian dishes. Food was good and the service very good.

Stayed in March 2024

Nothing i did not like

Everything

Stayed in April 2024

All good

Loved the onsen and the breakfast. Also the izakaya next door! Got a lift to the bus station in the morning.

Stayed in March 2024

Really great breakfast buffet, a lot of variety. Comfortable and spacious room. The hotel had their own ski rental shop and free shuttle bus service which was very convenient for us. Beautiful location, also convenient to get to ski slopes. Exceptional staff, so very helpful and caring. We would highly recommend this hotel.

Stayed in March 2024

We were happy with everything.

Breakfast was excellent with so many choices!

Stayed in March 2024

Distance from the centre was a lengthy walk each time. We asked the staff if there was a shuttle, but they said the only option was a taxi. Also, the staff, although friendly, were not very helpful and good at problem solving. A big miscommunication led us to have a very stressful last night dealing with our luggage transfers.

Clean, nice amenities with a good atmosphere. Bonus to have Ski rental in house and also discounted lift passes at the reception. Room was a good size for the two of us and the public bath was nice. Breakfast buffet was okay... not alot of variety and a bit lukewarm.

Stayed in March 2024

The bed was a little hard

The staff were amazing and couldn't do enough to help, and the meals were next level beautiful. I could not rave enough about our stay here, it was just so amazingly good.

Stayed in March 2024

Insufficient storage space in the room. Space under TV should be converted into drawers. Booking process was very confusing on the pricing and payment, but this is a fault of booking.com, not the hotel I be lieve I have been overcharged by booking.com because payment made was more than the final price.

Comfortable rooms, kitchenette was very useful. Parking was adequate. Heating was comfortable.

Stayed in March 2024

The mattresses were not the softest, nor the pillows. There is not many restaurants close by apart from one, where it is traditional Japanese and expect you to drink to have food.

The service was exceptional. The hotel was really nice and it felt warm and welcoming. I made advantage of the immenities including the onsen, the breakfast buffet and the laundry. They had a shuttle service taking guests to every mountain. We had a car but it would have been great if we didn't. It was a bit tight for 3 friends to share one room. I would say this accommodation is more suited to families and couples. Or two friends compared to three.

Stayed in March 2024

Alls good

The boutique hotel is well maintained and clean .. staff well trained and happy ..

Stayed in February 2024

Beds were a little hard but that is just personal preference really.

Offers a shuttle service to and from the train station. Staff were exceptionally helpful and went above and beyond on several occasions to help us out. Location is outside of the echoland hub so is nice and quiet but still a quick 5 minute drive or 15 minute walk away to the action. Offers lockers for ski gear and is a part of several bus routes for most of the snow resorts.

Stayed in January 2024

Great view of the mountains, cleans and spacious room! Theres a laundry room, parking space and onsen. Wide spread of breakfast buffet is included in the stay

Stayed in December 2023

The hotel is ideally located on snow resort shuttle routes, clean facilities, free gear hire, good assortment of buffet options and very helpful staff

Stayed in December 2023

Okay one thing only we do not drink Green Tea, it would be a great idea for the hotel to have Earl Grey or English Breakfast as well in guests rooms. Yes they are available at Breakfast Buffet and Dinner Buffet. We love our tea!

Everything went well, staff are amazing and couldnt have been more helpfull. We booked the breakfast and dinner option and were not disappointed. All staff were exceptional. Just all the little touches that one would not expect. Picked us up from the station at Hakuba and on leaving returned us on time we had requested. I only hope we are able to return again in the future. I just loved the Hotel, the area walking around Echoland, great Australian Cafe in main street had great food! Happo One was bit disappointing seemed run down and almost everything was closed. Lions Cafe on corner of Happo One entrance was excellent for coffee and food. We were there in November and were lucky enough to get snow which is what we were hoping for, what an enchanting place .Thank you all!! Suzi and Leslie

Stayed in November 2023

room lighting abit dark.. but this is a matter of preference

The view from our room (altho partially blocked) is amazing. facing the japanese alps. And has a parking lot of dreams coz it is facing the mountains

Stayed in November 2023

Nil

Everything was good, staff polite and helpful

Stayed in November 2023

Staffs extremely well trained and friendly help me out all the way to call the other hotel that I forgot to cancel and chosen this imy choicest hotel help me out by calling them to cancel

Stayed in October 2023

Breakfast and dinner should be improved. The food is cold and quite bland.

Big room and nice staff.

Stayed in October 2023

The breakfast has variety of food. The room is very large and clean with good view of the mountain. There is also an hot bath. Plenty of car parking space.

Stayed in October 2023

was assigned low 2nd floor even though during booking have requested for high floor

Free shuttle bus to/from Hakuba train station

Stayed in October 2023

Food is not hot.

Good value for the price

Stayed in October 2023