399-9301 Nagano, Hakuba, Hokujo 5470-1, Japan
#47 of 118 hotels in Hakuba
Guests' ChoiceBased on 82 hotel reviews
8.6Cleanliness
8.7
Comfort
8.8
Location
8.7
Facilities
8.5
Staff
9.1
Value for money
8.8
Free WiFi
8.5
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End of dialog contentReviewed: 14 September 2024
Alexandre
CanadaBed were a bit hard.
Really good atmosphere. The room had beautiful view on the mountains. Next level breakfast and dinner, we really recommend it ! It’s fresh, well diversified and really good quality. Onsen were clean and pleasant.
Stayed in September 2024
Reviewed: 6 June 2024
Wisit
ThailandThe dressing area after the onsen is rather small and crowded when guests come to use together.
Breakfast menu are quite variety to choose and good taste. The breakfast room has the the mountain view. Twin room is big enough to feel comfortable, sufficient facilities and also with the nice view.
Stayed in June 2024
Reviewed: 2 June 2024
Jamie
AustraliaStaff were extremely friendly and helpful. The view was excellent from the room and the room was plenty big enough. A great spot to get away from the hustle and bustle of Japan's big cities.
Stayed in May 2024
Reviewed: 12 May 2024
Somchai
ThailandNo
Good at some level. But I think it is norm for Japanese hotel because most of guests are Japanese.
Stayed in May 2024
Reviewed: 16 April 2024
Aaron
United StatesSlippers were to small for my wide feet.
Great variety of Asian dishes. Food was good and the service very good.
Stayed in March 2024
Reviewed: 12 April 2024
Yang
SurinameNothing i did not like
Everything
Stayed in April 2024
Reviewed: 1 April 2024
Peter
AustraliaAll good
Loved the onsen and the breakfast. Also the izakaya next door! Got a lift to the bus station in the morning.
Stayed in March 2024
Reviewed: 23 March 2024
Teresa
AustraliaReally great breakfast buffet, a lot of variety. Comfortable and spacious room. The hotel had their own ski rental shop and free shuttle bus service which was very convenient for us. Beautiful location, also convenient to get to ski slopes. Exceptional staff, so very helpful and caring. We would highly recommend this hotel.
Stayed in March 2024
Reviewed: 20 March 2024
Annie
AustraliaWe were happy with everything.
Breakfast was excellent with so many choices!
Stayed in March 2024
Reviewed: 10 March 2024
Paul
AustraliaThe bed was a little hard
The staff were amazing and couldn't do enough to help, and the meals were next level beautiful. I could not rave enough about our stay here, it was just so amazingly good.
Stayed in March 2024
Reviewed: 6 March 2024
Mazlan
MalaysiaInsufficient storage space in the room. Space under TV should be converted into drawers. Booking process was very confusing on the pricing and payment, but this is a fault of booking.com, not the hotel I be lieve I have been overcharged by booking.com because payment made was more than the final price.
Comfortable rooms, kitchenette was very useful. Parking was adequate. Heating was comfortable.
Stayed in March 2024
Reviewed: 3 March 2024
Adele
AustraliaThe mattresses were not the softest, nor the pillows. There is not many restaurants close by apart from one, where it is traditional Japanese and expect you to drink to have food.
The service was exceptional. The hotel was really nice and it felt warm and welcoming. I made advantage of the immenities including the onsen, the breakfast buffet and the laundry. They had a shuttle service taking guests to every mountain. We had a car but it would have been great if we didn't. It was a bit tight for 3 friends to share one room. I would say this accommodation is more suited to families and couples. Or two friends compared to three.
Stayed in March 2024
Reviewed: 27 February 2024
Peter
PhilippinesAlls good
The boutique hotel is well maintained and clean .. staff well trained and happy ..
Stayed in February 2024
Reviewed: 6 January 2024
Terence
SingaporeGreat view of the mountains, cleans and spacious room! Theres a laundry room, parking space and onsen. Wide spread of breakfast buffet is included in the stay
Stayed in December 2023
Reviewed: 17 December 2023
Tommy
AustraliaThe hotel is ideally located on snow resort shuttle routes, clean facilities, free gear hire, good assortment of buffet options and very helpful staff
Stayed in December 2023
Reviewed: 10 December 2023
Suzanne
AustraliaOkay one thing only we do not drink Green Tea, it would be a great idea for the hotel to have Earl Grey or English Breakfast as well in guests rooms. Yes they are available at Breakfast Buffet and Dinner Buffet. We love our tea!
Everything went well, staff are amazing and couldnt have been more helpfull. We booked the breakfast and dinner option and were not disappointed. All staff were exceptional. Just all the little touches that one would not expect. Picked us up from the station at Hakuba and on leaving returned us on time we had requested. I only hope we are able to return again in the future. I just loved the Hotel, the area walking around Echoland, great Australian Cafe in main street had great food! Happo One was bit disappointing seemed run down and almost everything was closed. Lions Cafe on corner of Happo One entrance was excellent for coffee and food. We were there in November and were lucky enough to get snow which is what we were hoping for, what an enchanting place .Thank you all!! Suzi and Leslie
Stayed in November 2023
Reviewed: 24 November 2023
Terence
Malaysiaroom lighting abit dark.. but this is a matter of preference
The view from our room (altho partially blocked) is amazing. facing the japanese alps. And has a parking lot of dreams coz it is facing the mountains
Stayed in November 2023
Reviewed: 8 November 2023
Lai
Hong KongNil
Everything was good, staff polite and helpful
Stayed in November 2023
Reviewed: 29 October 2023
C
SingaporeStaffs extremely well trained and friendly help me out all the way to call the other hotel that I forgot to cancel and chosen this imy choicest hotel help me out by calling them to cancel
Stayed in October 2023
Reviewed: 23 October 2023
Narumol
ThailandBreakfast and dinner should be improved. The food is cold and quite bland.
Big room and nice staff.
Stayed in October 2023
Reviewed: 22 October 2023
Tanapol
ThailandThe breakfast has variety of food. The room is very large and clean with good view of the mountain. There is also an hot bath. Plenty of car parking space.
Stayed in October 2023
Reviewed: 21 October 2023
Soo
Singaporewas assigned low 2nd floor even though during booking have requested for high floor
Free shuttle bus to/from Hakuba train station
Stayed in October 2023
Reviewed: 20 October 2023
Narumol
ThailandFood is not hot.
Good value for the price
Stayed in October 2023
Reviewed: 4 October 2023
Shiree
AustraliaNothing!
Location, mountain views, breakfast and the onsen.
Stayed in October 2023
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