There was nothing to not like. It would be expensive to get cabs places and you wouldn’t be able to walk to where you wanted to go but they have a shuttle that you must book which is honestly perfect. It was out of the way and peaceful.

The staff really looked after you. The onsens were exceptional. The breakfast and dinner were delightful as well.

Stayed in June 2024

The Japanese floor mattresses were too hard for us.

The hotel was very convenient to the Tsumago area with the complimentary shuttle. The onsen felt great after a day of hiking. Dinner and breakfast was in a private room for our group of 7.

Stayed in June 2024

There were room fresheners deployed in the main lobby area. My partner is allergic to air fresheners. We asked that they be turned off and they were temporarily. No one should use air fresheners. They are toxic

Ample and interesting.

Stayed in June 2024

Pretty old facility (although part of the charm), very simple and small onsen

The scenery, view, food, staff were all amazing

Stayed in June 2024

Not ice cream after hot spring…

Food and hot spring

Stayed in June 2024

Horse intestines and horse meat as part of the dinner and breakfast menu. I requested not to have those items before arrival but they still were served. They did accommodate my wife with a vegetarian meal. Also, no coffee served in the morning. Instead, you could go to lounge area and bring it back to your table or drink afterwards.

Great onsen outdoors after walking on nakasendo trail. Kieseiki meal for dinner and breakfast. Really feel like you are away from it all in the mountains. Great to have a 20 minute shuttle from Tsumago.

Stayed in June 2024

Nothing

Spacious, well decorated, delicious Kaiseki dinner, lovely onsen!

Stayed in May 2024

Nothing

Cosy, lovely rooms that look to the mountains, massage chair, onsen

Stayed in May 2024

That I didn’t stay longer

This was a fantastic family experience in very authentic and classy Japanese ryokan. I loved the private onsen. The staff were all professional and exceptionally welcoming. The food was amazing.

Stayed in April 2024

We arrived off the hotel minibus with a lot of other guests, and we were left a long time to be welcomed and checked in, despite the fact that we were the only guests with a very young child. This was disappointing, especially as the staff didn’t seem to be moving very quickly.

The onsen was amazing, and the dinner was a real highlight of our trip (even the bits we weren’t so sure about eating!) the whole experience was wonderful.

Stayed in March 2024

Beautiful location set in mountains, comfy rooms, taxi transfers to and from hotel to nearby towns included, large breakfast and lunch private dining included, great onsen. Very relaxing vibe and great value.

Stayed in March 2024

Breakfast choice of western style would have been nice

Authentic traditional Japanese hotel experience, with super hospitality and wonderful tasting menu for dinner. Room was huge and balcony views were lovely. The Onsen was a real treat , as was the choice of kimonos

Stayed in March 2024

Great onsens, beautiful view. It’s remote and requires a car or shuttle collection. Good stop along nakasendo.

Stayed in December 2023

The onsen is so beautiful, the staff is friendly.

Stayed in November 2023

Just good to know... the location is kind of remote but adds to the gorgeous atmosphere. Sometimes googles maps takes you the long weird way through the forest which can be interesting at night :)

Lovely staff and gorgeous, typically Japanese hotel with wonderful views and atmosphere. We didn't eat but we should have as the dining looked amazing when we walked past! One of the nicest onsens I've had in a long time (and I've had many!).

Stayed in October 2023

Food was lovely, but dinner could have been better. Hotel in General is already a bit aged and needs fresh up, however the rooms looked very pleasing and cozy (stayed in western room).

Comfortable rooms well equipped with all needed. Wonderful public hot bath in the forest, you have it all for yourself early morning and later in evening - great experience. Secluded location of hotel tucked away from roadside.

Stayed in November 2023

Everything was perfect.

A beautiful luxury hotel set in forest outside Tsumago, with hotel shuttle bus access. Everything was perfect- from the warm welcome, being conducted to our room, shown the onsen and dining room, where breakfast and dinner were exceptional (in Keisei style and well worth the additional charge). It was a most relaxing stay after our Magome to Tsumago walk- 6 hours in drenching rain- but still very beautiful to be again on this marvellous walk.

Stayed in November 2023

Very comfortable. Huge rooms. Dinner was very special.

Stayed in October 2023

Food was good, except not a fan of horse meat on the menu. I enjoyed the Outdoor onsen, and room was nice and big. The foliage view from our balcony was nice. Shuttle to and from hotel was convenient.

Stayed in November 2023

The breakfast was absolutely wonderful with a mix of interesting and tasty food. It looked beautiful too. The onsen was amazing with wonderful facilities. We particularly enjoyed the outside onsen in the early morning. We paid for an evening meal( there was nowhere else to go anyway) and it was wonderful. Such interesting and beautifully presented food. Our waiter explained what everything was.

Stayed in October 2023

It was a feast. Nothing to complaint/ remark

The relaxedness of this Ryokan is simply stunning. It was my second time in 8 years that I visited this beautiful location, this time with my spouse. The room was huge, we had a massage seat that was all part of the package and dinner and breakfast were delicious. The onsens were superior and the attention of the staff was superb. Over the years the level of English of staff members increased significantly even when google translate always works in case of emergency.

Stayed in October 2023

The vies, quiet, the staff, the food

Stayed in October 2023

There could be more shuttle times available in order to make it easier for different modes of travel. It should also be easier to contact the staff in off hours as well, as sometimes the desk was empty.

The meals were amazing, we deeply enjoyed the multicourde menu that was provided each time. The onsen, location and overall hotel were also amazing and deeply relaxing.

Stayed in October 2023

If you want to feel some Japanese culture and nature - this is the right place, and with a stile.

Stayed in October 2023