530-0057 Osaka Prefecture, Osaka, Kita-ku Sonezaki 1-2-7, Japan
#138 of 694 hotels in Osaka
Guests' ChoiceBased on 1038 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.1
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 June 2024
Lynch
IrelandWhile the from was very confortable the pillows not as much, it was hard to slept on those but nothing mayor apart from this.
This hotel was amazing, staff were incredibly friendly and we loved the baths. We loved that they took our luggage for a few hours until we were ready to check in and offered us a free drink as soon as we arrived.
Stayed in June 2024
Reviewed: 18 June 2024
Sahil
AustraliaCheck in time was 3pm and we reached hotel at 2:04 ; even the room was ready, they didn't offer it as a complimentary early check in ; we have to pay for it.
Breakfast was good, not far from the station , a lot of restaurants near by.
Stayed in May 2024
Reviewed: 18 June 2024
Xiang
Malaysianothing
Great location. 10 minutes plus of walking distance to Osaka station. Many convenience stores around. The rooms are spotless and comfortable for 2 person. we are delighted and would like to revisit in the future.
Stayed in March 2024
Reviewed: 17 June 2024
Bugra
United KingdomExcellent service. friendly and helpful staff. The location is good—close to public transport. I definitely recommend this hotel. Osaka is also a very lovely city, with too many places to visit. It is also very close to Kobe, Kyoto, and lovely Nara. We enjoyed the trip a lot.
Stayed in June 2024
Reviewed: 17 June 2024
Etienne
SwitzerlandNot enough washing machines to do laundry when you need to.
Location, public baths, room size
Stayed in June 2024
Reviewed: 16 June 2024
Liende
AustraliaAttractions around hotel and people so friendly
Stayed in May 2024
Reviewed: 15 June 2024
Serene
SingaporeNone
The location, the friendly staff, the comfy bed. The restaurant is open after breakfast for hotel stayers to have a free drink. Choices of drink not few. For first timer to Japan, if you are keen to experience jspanese culture of public bath, the hotel provides this experience for free with sauna at level 2.
Stayed in June 2024
Reviewed: 12 June 2024
Mark
CanadaNo complaints.
Great location near Osaka station. Modern rooms, quite large. Staff and facilities very nice.
Stayed in June 2024
Reviewed: 12 June 2024
Monzeer
United StatesNone.
Access to train stations, hospitable staff, comfy room, onsen, tasty buffet breakfast.
Stayed in June 2024
Reviewed: 12 June 2024
Judith
JapanRoom and the onsen in second floor
Stayed in June 2024
Reviewed: 10 June 2024
Birte
GermanyThe gym was closed and the alternative (fitness center across the street) has time restrictions and additional charges. Would have been nice to be informed about this beforehand.
Small, but nice hotel room with a great view! Breakfast with a lot of variety.
Stayed in May 2024
Reviewed: 10 June 2024
Dianne
AustraliaRooms way to small
Hotel was lovely however the rooms are very small no fresh air
Stayed in June 2024
Reviewed: 10 June 2024
David
United KingdomSmall rooms, but this is central Tokyo.
Great location, easy access from the airport by Coach.
Stayed in June 2024
Reviewed: 9 June 2024
Erica
AustraliaTwo washing machines were insufficient for the amount of rooms in the hotel. While we were there the gym was being renovated into a hotel laundry which is a positive.
Rooms were comfortable and plenty of room.
Stayed in May 2024
Reviewed: 5 June 2024
Laia
United StatesN/A
The room was "spacious" compared to hotels we've stayed. It's a modern hotel and we had a nice view. Close to the station, subway and walking distance to a street full of restaurants.
Stayed in June 2024
Reviewed: 5 June 2024
Jemma
AustraliaIt was close to all the must see things in Osaka.
Stayed in June 2024
Reviewed: 5 June 2024
Diana
United KingdomNothing
Rooms were clean and good size and very nicely decorated. Close to Osaka station
Stayed in May 2024
Reviewed: 5 June 2024
Jane
Australiait was a little bit too far from the railway station.
the room was small but still had everything I needed. The staff were absolutely lovely and attended to all our needs. The rooms were very clean.
Stayed in May 2024
Reviewed: 5 June 2024
Carmen
United StatesNothing
Excellent good location area. Restaurants and stores around. Just a short walk to the train stations. Rooms are small but very comfortable. Nice view upper floors. Good breakfast and very variety. Good customer service.
Stayed in May 2024
Reviewed: 3 June 2024
Tanveer
GermanyThe breakfast spread was not that well no option for vegetarian option. The breakfast area is overcrowded. The staff were a bit not welcoming and not supportive to explain the city.
The facility and the location was wonderful. The services to take care of the baby was also excellent. Readily available microwave and a gift bag for baby was a wonderful gesture from the hotel. The rooms cooling facility was very effective and powerful. The room was clean and cozy
Stayed in June 2024
Reviewed: 2 June 2024
Michelle
AustraliaRoom was quite small. But that’s to be expected :)
The location was good. Close to the Osaka train station. Plenty of delicious food options close by
Stayed in June 2024
Reviewed: 1 June 2024
Courtney
United StatesThe location was very central, staff was great. They probably have the best pajamas on my trip to Japan out of the 5 hotels I stayed at. Definitely will stay again
Stayed in June 2024
Reviewed: 31 May 2024
Joey
United KingdomIn hindsight, location wasn’t quite ideal for us but that’s just poor planning by us. We also were looking to do our laundry at the hotel but the gym/laundry room was being renovated
Great, comfortable hotel
Stayed in May 2024
Reviewed: 30 May 2024
Barbara
AustraliaA little hard to find and navigate to.
Clean and close to shops and trains
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content