Its a bit far away from the station

Very clean Staff are very nice

Stayed in June 2024

Love this property.

Stayed in June 2024

Although the room is smaller and looks different from the pictures shown during booking, it was still a nice and cosy room.

Shuttle to onsen. So convenient and organised. Public area for hot/cold water throughout the day, where I can work with wifi without disturbing my family member who is sleeping in the room. Love the mat in the bed area instead of carpet.

Stayed in May 2024

I but far from stuff , a bit expensive for what was available

Comfortable rooms shuttle bus to local things

Stayed in April 2024

there's onzen, owned by the property but not free

overall is very good

Stayed in March 2024

Choice of breakfast - maybe more diversity Continental vs Japanese would be good option

Design, Space, staff and atmosphere. The glampling aspect of it is really cool. Bring your own food drinks and enjoy a relaxing time in the lounge. Staff is available for any cutlery you may need, advice to visit the area. Onsen is easy access although in the different part of the resort but no problem. The onsen is beautiful

Stayed in March 2024

The location was a bit far from everywhere. I saw there was a bus schedule but never used it because its not very frequent. There was no slipper… There was only 2 breakfast option, and neither i can consume. The overall light around the property is poor. I understand if hoshino resort group wants to create an ambiance(?) (or karuizawa administritive doesn’t see the need to put extra street light?) but walking from the hotel to harunire terrace or onsen after 5pm is quite scary, firstly we can’t see where we are going, cars can’t see us clearly and there is little to no pedestrian crossing.

It’s clean and very comfy. The hotel doesn’t look big, but it’s quite spacious. Lots of things to do inside. The kotatsu outside on the terrace and foot sauna was my favorite. Wish i had more time there. The terrace is beautiful, perfect for casually hanging out with friends and family. Though a bit far, the onsen facilty was great. The staff is really friendly.

Stayed in February 2024

Clean, newly renovated, comfortable, value for money

Stayed in February 2024

The room is quite small.

It is very close to other Hoshino facilities, and there is shuttle service to these places. It is also cozy and practical.

Stayed in January 2024

Location is remote and public transport is very limited Hotel bar drink selection was poor Yagura room looked interesting but not really practical for us, should have selected twin room Dinner options are limited, nearby restaurants close quite early and long wait to get seated

Scandi and open design for common areas 7/11 is next door (close at 11pm) Free shuttle bus in Hoshino area (less frequent in day time though) Hotel guest discount for Hoshino onsen

Stayed in October 2023

this hotel more suitable for teenagers

the room size was big enough in Japan

Stayed in November 2023

First, there is not a single table inside the room, which was too unconventional for me. Second, the sofa downstairs and the twin beds upstairs are actually a bunk bed set up, so when you want to sit on the sofa, you have to lower your head, otherwise bumping your head is almost something that you won't miss out.

The location is good, it was quiet. Unlike most hotels, it has a cozy environment, the common area in particular. Harunine Terrace, which is 400 m away, is an added bonus.

Stayed in November 2023

Not really the hotel’s fault, but there is not as much public transportation in Karuizawa so getting from this hotel to the station or to other places in Karuizawa is not very conveinent.

The staff is very helpful and the property was very clean. They have an off site onsen that is about a 15 min walk away from the property, but I believe they have a shuttle available. Harunire Terrace is also a 10 min walk away and there is a 7/11 just off of the property.

Stayed in November 2023

Pajamas, coffee and tea were not included in the room charge. It was kind of a let foen considering that this isn't a budget hotel.

The environment was really nice and we loved the outdoor fireplace area. The decor for Halloween was really cute too!

Stayed in October 2023

A bit far away from the Karuizawa station.

Hotel used a lot of wood for building. The hotel decoration will make you feel very comfortable.

Stayed in September 2023

small room

clean, modern good breakfast

Stayed in July 2023

Breakfast is perfect

Stayed in June 2023

Staff attitude can be better. They come across as unwelcoming.

Especially the room concept and the property design, with outdoor fireplace, etc.

Stayed in April 2023

Far away from the station

Beautiful environment

Stayed in June 2023

The breakfast served at the cafe downstairs was always the same each day.

The interior design of the place, and the outdoor campfire. The place is also very peaceful and tranquil.

Stayed in June 2023

Nice room, free shuttle bus within Hoshino area, go to onsen easily

Stayed in June 2023

Need to get the hot water outside of the room.

Big space and feel comfortable. Clean and close to the restaurant street.

Stayed in June 2023

The location in Hoshino Resorts

Stayed in June 2023

no

nice place

Stayed in March 2023