There was a leak at the base of the toilet which wasn’t nice, and the bathroom floor tiles were lifting so we think the leak had been there for a while and not fixed for some time..

Room size and views were spectacular, plus having a balcony and fresh air was fabulous.

Stayed in October 2024

Location was ideal... The view from room was excellent. The room was spacious..

Stayed in October 2024

Couldn’t find anything

Friendly Staff, location, views and comfortable rooms

Stayed in October 2024

The view from our room was stunning.

Stayed in October 2024

We arrived early in the morning as we came at the end of a cruise. The staff member in reception was extremely helpful arranging our luggage storage and giving us advice and suggestions on where we could catch a water taxi to Senso ji. The room was very spacious and comfortable with a fabulous view over the bay. The hotel is located in a lovely area with great transport links into the city.

Stayed in September 2024

Breakfast was not included and we were shocked after paying so much for the room . Also the extra cost you wanted for breakfast

Stayed in October 2024

Just fine

Near everywhere

Stayed in July 2024

I felt like the furnishings needed refreshing- looked tired

The location was great and the staff & facilities were excellent. Nothing was too much trouble.

Stayed in April 2024

The rooms are a bit dated and need to be refurbished. I took the same joinery out at home 30 years ago

Fabulous location away from the bustle of Tokyo. Easy train ride to pretty much the hotel door. Good eating at the mall opposite. Staff lovely View is incredible from every room Would come again

Stayed in February 2024

Room was not well suited to a family of 4, despite being told it would be. We were very cramped and the beds took up the entire room except for one skinny walkway. The additional services like spa, pool and onsen were also very expensive ($40 AUD per person, per visit, in the case of the pool).

Lovely rooms with a good view. They also had Incredible staff - very friendly and well spoken. The location was excellent for public transport and exploring. Very close to shops, landmarks, and plenty to do in the area.

Stayed in January 2024

The service in general, the welcoming bubbles, the reception staff and the concierge staff and their service was exceptional.

Stayed in December 2023

The gym is very outdated and equipment old.

Liked the proximity to train lines and Diver City Mall

Stayed in January 2024

They charge you to use the swimming pool. $78 Australian per adult and about $20 per child. Room service is closed at midnight which was very unexpected for such a big hotel.

Incredible views of the bay. The location is excellent with train station a 2 minute walk from the lobby.

Stayed in January 2024

One of the staff members who helped us check in was not in a good manner.

The view of the room and the balcony provide a good view of tokyo bay

Stayed in December 2023

They sold us a 2 person room as a 4 person room, they literally put 2 extra beds in a room that barely fits 2, the chairs and coffee table had to be placed almost on top of each other to fit. For a 5 star hotel and price we paid, this was an insult. I had to waste a lot of time to get moved. They upgraded us to make it better, so we were ok after couple of days, but still...

Breakfast is amazing. Really nice spa. Executive lounge is great. Location is great.

Stayed in December 2023

Breakfast over crowded maybe when you are full you open up another restaurant to accommodate all the people

Location

Stayed in December 2023

The hotel is quite old. Furnitures are a a bit worn out. However the beds are clean and comfortable

Great location. A few mins walk to metro and malls. Nearby malls have all the major brands and less crowds

Stayed in December 2023

Lounge area with tea and coffee (would have been good)

The rooms size, the spa and pool, breakfast included and in room dining (convenient when you have tired kids).

Stayed in November 2023

Nothing

The location is amazing. Very close to the metro station and right by the bay. The property is nice and has everything you need and the staff is perfect!

Stayed in October 2023

Carpet could have been cleaned.

Comfortable mattress.

Stayed in October 2023

Breakfast was not as good expected, variety was limited

Room, view, facilities

Stayed in October 2023

You have to pay to use the pool.

Close to station and shops, water view and room was clean and very comfortable.

Stayed in August 2023

Breakfast was mid - not many options for vegetarians. The expensive seasonal fruit plate on room service is the same fruit provided at breakfast which is not worth it at all. Spa and pool costs extra - but not like £5 extra, £15 extra which seems expensive providing the cost of the hotel itself. Wi-Fi is NOT free which is concerning providing this is supposed to be 5 star. The hallways are slightly outdated and would benefit from painting - specifically the doors to maintenance cupboards on 10th floor

The location

Stayed in October 2023

A bit cheap to make you pay extra fee to enter the swimming pool. Queue at the breakfast, not being able to just go and sit. Also, breakfast stopped at 10h30, I found a bit annoying to have someone coming to your table at 10h15 to remind you that timing.

Very good situation, good view and nice place to relax

Stayed in October 2023