I stayed on level 1. Would be good if i can stay on level 3. Reception staff was helpful in unloading our luggages when we arrived. However, the same staff at the reception did not lift up a finger to help us with the luggages when we departed..

Onsen and food.

Stayed in May 2024

LANDSCAPE

Stayed in June 2024

Furniture a little bit outdated

Very stlylish In the middle of nature

Stayed in June 2024

Rooms an view were amazing

Stayed in April 2024

Traditional dinner and breakfest offered in the hotel are not worth its price in my opinion. Its good to have a traditional japanese meal but it was Just not tasty enough for me

- silent, peaceful, traditional room - awesome views and surrounding, a lot of flora - helpful and kind Staff - great outdoor onsen - free parking

Stayed in May 2024

None

This was possibly the most beautiful hotel we’ve ever stayed at. We were picked up from the Ashinoyu bus station by the on-call free hotel shuttle service and used the once a day morning shuttle to return to Odawara station. The hotel didn’t seem busy during our stay and we essentially had the baths (one indoor pool and one outdoor pool) to ourselves. The rooms and facilities were very clean and the tatamis extremely comfortable. The rooms were spacious for four people. We had an amazing time and would absolutely come back if in the area.

Stayed in May 2024

No bar area, coffee out of machine poor.

Food was excellent, well presented and very tasty. Rooms very nice; clean and spacious.

Stayed in March 2024

Pillows are a little too firm.

Clean, excellent service by the staff. We loved the Japanese style room with big windows. Our room was nice and warm at night.

Stayed in April 2024

Make sure you are able to get to the location. No public bus or public transportation to get there. Plan ahead.

Loved the food and the onsen.

Stayed in April 2024

Nothing dislike. Perfect!

Very good location, big and comfortable room with beautiful golf course view. Quiet and calm and relaxing with great hot springs.

Stayed in December 2023

Everything was great, except for when something invaluable but very personal went missing when we were away as the cleaner came to do their daily rounds. The staff at the reception was not very helpful in locating the missing item at all. Luckily, an old cleaning manager came and assisted us with the search in the hotel laundry room and managed to find it. We were very grateful for him to help us but was very disappointed with the staff at the reception for not extending help to search as the reason given was that if the laundry had been taken away for cleaning there is nothing the hotel could do.

In general...it was a wonderful experience staying at the hotel. The rooms.were awesome and the facilities were great. Great indoor and outdoor onsen.

Stayed in December 2023

Onsen a bit small and crowded at some hours

Helpful staff Excellent dinner and breakfast Room spacious and great view of Japan sea Close to the ropeway

Stayed in December 2023

Abit out of the way by driving, WiFi not available at dining area

It has onsen, ample parking, awesome hospitality, delicious food

Stayed in December 2023

The only issue with the hotel was that there were very few staff that spoke English so depending on who was at the counter, it was a bit difficult to communicate. Another thing to note is that taxi service is hard to come by and on a few occasions the hotel was unable to arrange a taxi for us as all cars were booked. This is especially problematic after 5pm when the public transport stops running. It would be best to rent a car when staying at this hotel since public transport stops running pretty early.

The hotel was absolutely beautiful with stunning architecture, excellent rooms and amazing food. We stayed in a Japanese style room which could accommodate 4 of us and the it was really spacious with super comfy futons. Breakfast and dinner were provided kaiseki style and the quality of the food was exceptional. The general age range of the other guests in the hotel was 50 and up so the hotel was really peaceful and quiet. The hot spring was amazing and if you're a golfer, they have an amazing golfing range.

Stayed in October 2023

I have nothing to say! It was cosy and sweet and exceeded expectations.

Even though it was a big walk from the bus stop (we should have called for the pick up service!) it was a beautiful place to stay. The whole building was surrounded by beautiful and well maintained gardens. The staff were so lovely and made us feel very welcome. They were able to organise pescatarian meals for myself and book us onto the bus to Odawara when we checked out. We loved the futon beds and tatami floors. We also thoroughly enjoyed breakfast and dinner. The onsen was also a fun experience!

Stayed in November 2023

Well, nothing to complain about

What a good environment just in the Golf course！ Wonderful staff and very delicious Japanese dinner set and breakfast set. I am happy to spend the time with my husband here to celebrate my upcoming birthday 😊

Stayed in November 2023

The onsen might be a bit small if there were more people staying in the hotel.

The onsen outdoor is great - the whole layout of the hotel is interesting and I enjoyed exploring around the hotel - and the staff were exceptional.

Stayed in October 2023

Nothing at all.

The hot spring is white water smells real. There are only few hotel which has such real hot spring. The quality of the dinner was more than expected and we enjoyed the good services of the staffs. The staffs were very friendly and kind. I strongly recommend this hotels to anyone.The room was Japanese style and enough large for 5members of my family.

Stayed in September 2023

bkf and din are so so

room is spacious

Stayed in April 2024

Expensive food, unstable internet connection

Nice place, onsen, met expectations, great views

Stayed in December 2023

I feel the shuttle could go down a bit more to the main town around Lake Ashi (motohakone). Why it only goes down to the bus stop before is strange. Many restaurants close at 3-4 pm so I believe a regular daily shuttle could be convenient.

Staff very helpful. Room was as described. The onsen is an amazing experience and wished we would have stayed longer. It’s a great location for one of the main viewing lakes for Mt. Fuji

Stayed in December 2023

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Stayed in June 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024