250-0407 Kanagawa, Hakone, Ninotaira 1297, Japan
#33 of 142 hotels in Hakone
Guests' ChoiceBased on 654 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
8.8
Facilities
9.3
Staff
9.2
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 25 June 2024
The bathtub in the room looks a bit old.
The food (especially the Kaiseki dinner) is super delicious! It exceeded our expectations a lot. Beautiful views. Convenient transportation to and from the hotel.
Stayed in May 2024
Reviewed: 19 June 2024
Madeline
United StatesThe food could have been better. It was expensive for what it was.
Beautiful property, with amazing views around the property. The hot springs were phenomenal and unforgettable.
Stayed in May 2024
Reviewed: 19 June 2024
Jesse
AustraliaLocation isn't the easiest to get to and from especially if you miss the shuttle. Food options are quite pricey
The Hotel's staff and facilities are amazing. The public onsen that alternated floors on each day was beautiful.
Stayed in May 2024
Reviewed: 17 June 2024
Fazlina
SingaporeFamily mart nearby is not 24 hours. There are no nearby eateries, you would need to buy out early or reserve for dinner. Food could be labelled with pictorial indication of main ingredients to help those with special dietary requirements.
The onsen was awesome, long opening hours and it allows you to visit the onsen unlimited times of your stay. The free entrance to the yunessun outdoor and indoor swimwear allowed onsen is a bonus. Breakfast spread was amazing and grand. Even with special dietary requirement there's a whole variety to choose from.Surrounding garden and views are beautiful. In room tub was also nice. Free flow of snacks, drinks and ice cream is available near the reception. Staffs were friendly not only on site but also when attending to enquiries and requests through online before my stay.
Stayed in June 2024
Reviewed: 16 June 2024
Kanoie
AustraliaNothing it was prefect. It was expensive but you got everything you paid for.
Cannot fault this place. Staff are incredible. Location amazing rooms were like a small house. Facilities perfect and food incredible. Sorry did I mention staff were fabulous!!!
Stayed in May 2024
Reviewed: 14 June 2024
Majella
IrelandEverything. It was perfect
Stayed in June 2024
Reviewed: 12 June 2024
Kathryn
AustraliaUsually not allowed to checkin before 3pm. We got lucky.
Property was stunning and extremely comfortable. Many inclusions, lovely pajamas and kimonos to wear throughout stay. Onsen was beautiful - private bathtub on balcony with hot spring water a spectacular bonus. Slept to the sound of the waterfalls in the comfiest of beds. Trails through garden lovely and garden bar very nice! Regular shuttle to Gora appreciated. Bfast very good.
Stayed in June 2024
Reviewed: 12 June 2024
Jordan
United StatesNothing.
Absolutely everything. From the moment we were picked up by the shuttle our experience was first class. Spacious, clean comfortable rooms, beautiful facilities and location, delicious food and breathtaking public baths. The free ice cream was a nice touch!
Stayed in June 2024
Reviewed: 11 June 2024
Berenice
FrancePerfect place to relax and enjoy hot springs. Amazing facilities and very friendly staff. The food was also excellent ! Would highly recommend.
Stayed in June 2024
Reviewed: 11 June 2024
Sneha
IndiaLocation was confusing
The room with an amazing view and amenities
Stayed in May 2024
Reviewed: 10 June 2024
Eric
United StatesWas a little far from some of the attractions in Hakone.
Beautiful hotel. Staff were very helpful and provided free ice cream and sparkling wine. The breakfast was amazing, included crab legs. It was fun to don traditional Japanese clothes and go to the onsen.
Stayed in June 2024
Reviewed: 7 June 2024
Schlobohm
United StatesA few more a la carte options for dinner would be appreciated instead of just a few bar snacks. If you don’t want the course menu you have to go elsewhere.
The facilities and amenities are excellent. Very comfortable, with modern conveniences but also a touch of the traditional. The onsen were great after a long day walking around.
Stayed in June 2024
Reviewed: 6 June 2024
Zoe
United KingdomAs a neurodivergent individual who has never been in an onsen & gets very anxious about new things, I really wish there was some more in-depth information about what to do in the onsen. Ie what to wear and bring. I know very basic Japanese, the poor lady did try and help explain it to me but I was still very confused and almost didn't go - I was afraid that if I just stripped off into the nude and walked into the onsen with no towel that it would be odd (btw - it's not!!) I wish we had a double bed instead of twin beds. It was also extremely hard to get to the hotel from the train station after 5pm, our phones wouldn't let us make phone calls and we couldn't work out the phone booth as it was all in very fast Japanese! So make sure you get here earlier in the day!
The onsens were INCREDIBLE. The layout of the room was great and the view was amazing. Loved the bath on the balcony, and attire they give you to wear (wish there was instructions though!!) I really wish we stayed for an extra night or two... One night wasn't enough!
Stayed in April 2024
Reviewed: 3 June 2024
Iin
MalaysiaMaybe due to our lack of research, this place is actually a high rise building with rooms decorated as ryokan. We thought it was an actual landed house ryokan. The dinner is at another annex building. The hotel reserved the dinner time at 5pm without my knowledge. If you miss the shuttle bus, then you need a taxi or bus to reach the hotel. Do not rely on the shuttle bus timetable mentioned in the booking.com replied questions. It was misleading.
The facilities are good. They provided free tea, coffee, ice cream. Certain date and time have live concert. The onsen is big, indoor and outdoor. They have sauna and cold bath as well.
Stayed in May 2024
Reviewed: 3 June 2024
Christina
United StatesThis is more an issue with Booking.com. I would have preferred not to buy the expensive two hour dinners each night but I was not given that choice on Booking.com. Food was very expensive for family of four and I would have preferred to just order a la carte from menu. I could have used the $800 we spent for two meals on a second room for my teens. It was not clear that we were getting only one room with two beds and two futons that took up whole room. Very crowded. For families with older kids, book two rooms without dinner. It is not really for Western tastes and definitely not picky teenagers. Also, you can’t go in the onsen with a bathing suit so don’t bother if you are not comfortable being naked in front of your kids. There is a bathing suit area you can use at the attached Yunessen property but nobody told us that until we were leaving.
Lovely, high end hotel with very accommodating staff. Many nice touches like wine, iced teas and snacks in lobby, foot soaking tubs on terrace, and free ice cream. Breakfast buffet was very good and accommodates Japanese and Western tastes. Fabulous garden with bridges and waterfalls built around creek. Shuttle to various places in town. If I went again, I would ask for room facing garden because it is peaceful and lovely.
Stayed in June 2024
Reviewed: 3 June 2024
Radmila
United States-
Everything - amazing hotel and facilities, friendly and helpful staff, private onsen bath, peaceful surroundings.
Stayed in May 2024
Reviewed: 2 June 2024
John
United StatesOne of the most serene and well-maintained locations I’ve ever visited.
Stayed in June 2024
Reviewed: 2 June 2024
Sarah
New ZealandThe mattresses need replacing - they both sank in the middle terribly which did affect our sleep.
Outdoor bath was amazing. It was a very rainy and slightly cold day/night which was perfect. The room was huge and really comfortable and lovely. Enjoyed buffet breakfast and was great to have free parking as we rented a car (highly recommend doing this instead of taking public transport).
Stayed in May 2024
Reviewed: 31 May 2024
Courtney
United StatesGorgeous views, delicious dinner and tons of options in the breakfast buffet, friendly staff
Stayed in May 2024
Reviewed: 29 May 2024
Shai
IsraelEverything was perfect, we enjoyed every minute. The location, the staff, the facilities, the food, everything was amazing, we will be happy to come back and recommend everybody to go there. Great great hotel, and great staff who helped us with every question and did everything they could to make our stay perfect
Stayed in May 2024
Reviewed: 28 May 2024
Eliana
United Statesi would recommend to book the room with the teppanyaki diinner since the beggining, they offered to us and then because they had a event we end having dinner in one of the fast food japanese style restaurant in place which was not what we expected it
Tee room is very nice specially the one we book with a private onsen on the terrace, the beds are super comfy the public onsen they share one day is for woman and one day is for men, it is really nice and big The breakfast is good and has a lot of options the staff is nice
Stayed in April 2024
Reviewed: 28 May 2024
Joëll
NetherlandsThere was nothing that we disliked.
Clean facilities, baths were very nice on both floors with a spectacular view on the sixth floor bath. An incredible experience.
Stayed in May 2024
Reviewed: 25 May 2024
Amy
United KingdomAt check out we requested taxi to Odawara, to be told none were available. Along with other guests we were directed to a local bus stop - bus was very crowded (many people standing with heavy bags) and slow, meaning we missed our train. Staff really should have done more to help, and for a hotel of this size and quality there should be a shuttle bus available - lots of guests were heading to Odawara on check-out. Hotel should be aware taxis are limited and make other arrangements not just leave us in the lurch, or at least provide advance warning! Spoiled an otherwise excellent stay...
Hotel is beautiful in a great location. Dinner and breakfast exceptional. Beautiful rooms, clean and very spacious. Very welcoming friendly service.
Stayed in May 2024
Reviewed: 24 May 2024
Alan
AustraliaEverything was great
Great food and gluten free requirements well catered for with delicious food. Great location and outlook. Shuttle bus to Gora was helpful. So close to the main attractions of Hakone so could start day ahead of day trippers.
Stayed in May 2024
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