Restaurant was closed both days of our stay

Very close to the train station and restaurants near by. Large, clean room, coffee available in the lobby. Very easy and quick sending luggage to next stay

Stayed in November 2024

Consider a far walk from Nagano trial station especially with luggage.

Overall ok

Stayed in November 2024

Initially, not easy to locate the hotel, you need to pass through a stretch of road that are meant for vehicles going into Mi DoRi car park which would make you worry if you are on the right path.

Staff is exceptional friendly and helpful.

Stayed in October 2024

Nothing comes to mind!

Friendly staff, very handy area for storing luggage for later check in. Free tea/coffe/hot chocolate in the main lobby. Large rooms. Comfy beds.

Stayed in October 2024

Would have been nice to have a smart TV so we could view English speaking shows.

Clean and comfortable. Good location to Nagano train station. Free help yourself hot chocolate/tea/coffee in lobby. Reasonable size room for Japan.

Stayed in October 2024

The massage chair! The pillow library! Clean, great location, parking and helpful staff.

Stayed in October 2024

No drinking water in the room

Good location where are good restaurants around the hotel, not too far from train station, clean room

Stayed in October 2024

Breakfast was an additional charge.

Close to the main station. Lots of restaurant and shopping choices. Good breakfast. Very clean. Coin laundry available with detergent already in washing machine!

Stayed in October 2024

A little outdated, but other than that no complaints!

Easy to get to from train station, good location. Baggage storage easy with lockers in the lobby. Staff very helpful, gave us info about getting to the snow monkey park. Room size for a twin room was quite large. Beds comfortable.

Stayed in October 2024

Good place to stay around nagano, fair size and price

Stayed in October 2024

The building is a bit older but for the price perfect

Location, price and service

Stayed in September 2024

Excellent staff. Room (queen double) small but spotless and comfortable. Great variety at breakfast. Very central.

Stayed in October 2024

Room size

Service

Stayed in September 2024

Nothing really it was value for money

Easy to find. Good place to crash each night. Staff very friendly

Stayed in September 2024

Bit old interior & lightings bit dark

Comfortable ambience, not too close and keep good distance with hotel guests. Breakfasts at rooftop restaurant are marvelous & delightful

Stayed in September 2024

I paid for this room for 3 people me my wife and my child. But still I had to pay for breakfast for child. I felt it was unnecessary. I was little disappointed.

Stayed in September 2024

Lifts take forever

Great breakfast, nice views from high floors, large rooms with all facilities. One of the best and most useful areas of Nagano

Stayed in September 2024

The breakfast was limited to specific foods.

The room was clean and there was enough space.

Stayed in September 2024

No complaints.

Just stayed one night when we went to the snow monkey park, as a stop between Kanazawa and Tokyo. The hotel was nice and is decently close to the Station.

Stayed in June 2024

The room (single) was absolutely massive. The bed was super comfy. While the hotel is close to the train tracks, I could barely hear them. The hotel is close to both the Shinkansen station (where you catch the buses also) and the local private train line. Also close to the city centre (Temple, zoo, etc.). I did try their Japanese breakfast: top floor restaurant, great views, massive buffet, yummy food! Good communication with the staff.

Stayed in August 2024

The hotel has its own parking lot with fees. I am ok with the fees but the entrance of the parking lot is really narrow. With my mediocre driving skill, I have to pray for not getting any scratches, lol. If you get scared with something like this easily, please consider leaving your car at a nearby paid parking lot(there are many of them) and do not even bother trying to get into the hotel parking lot.

The room is spacious and clean. Staff are very polite and helpful. Breakfast is very good. Even though compared to its competitor in town (the one with popular breakfast with panoramic view from the top floor) , this one is quite low key, the variety of buffet lines is smaller and not as panoramic view, the quality of food is very good and the breakfast hall is very cozy and clean, and still, you get some decent views of Nagano mountains. The staff are very attentive to guests and always refills the food trays. Comparing to the most famous one, I like them equally. I like the idea of not giving water bottles to each room but providing a drink bar at the lobby. It’s more environmental friendly. But still, I think guests should know this before coming as they will be able to bring their own bottles or tumbler. The lobby is also very nice. I love their choice of books. They are suitable for vacations.

Stayed in August 2024

Good location Free cold water machine & ice making machine

Stayed in August 2024

Fridge functioned more like an icebox and was not working very well. Ice-cream and other frozen products melted - had to keep ice from the dispenser in the fridge to keep the overall temperature low.

Clean, well-furnished and spacious rooms. About a 10minutes walk from Nagano station. I liked the many free drinks and amenities (self-service luggage storage, shoe cleaner) available at the lobby. Staff were helpful and professional. Quite a good deal and affordable for what you get in exchange

Stayed in June 2024

not applicablw

comfortable room, clean, spacious, quiet. with massage chair

Stayed in June 2024