Hotel staff communication. During check in, we were told by a staff that we may need to walk to station next morning because taxi is fully booked. This has affected our holiday mood. The hotel operator should consider to provide shutter service for those who are not driving. Otherwise, the difficulty of getting taxi should be stated in website, so guest can take it into consideration when booking this hotel.

The room，breakfast and onsen.

Stayed in October 2024

Quite far away from the centre or main site seeing spots. Hard to get to unless you drive/hire a car.

Amazing ryokan with beautifully thought out facilities and onsens. We picked the room with its own private onsen and it was excellent. Room was extremely spacious and comfortable. Staff were very friendly and helpful too.

Stayed in October 2024

Merely a suggestion: please prepare a dinnermenu in English for guests that don't speak Japanese, so that they can enjoy it even more. Of course the staff explained what they served. But a menu in English would make a great souvenir.

Apartment (with corner to sit, sleeping room, living room, entrance hall) in minimalist Japanese style). Don't forget to take a walk in the beautiful garden! Breakfast and dinner served in a private room. I recommand strongly to have dinner at Baien. A traditional Japanese meal consisting of seven (or more) courses. Lots of variation with seasonal fresh products. A real treat. Lovely in- and outdoor onsen.

Stayed in October 2024

Bedding is not really comfortable be it Tatami or normal bed

staff were friendly and facility is clean.

Stayed in October 2024

nothing I can come up with

Amazing! satisfied with everything!

Stayed in September 2024

Bed a bit hard. Maybe access to water bottles could be useful as onsen dehydrate.

Beautiful ryokan, very enjoyable private bath, very helpful and friendly staff. Food was very good too (dinner and breakfast).

Stayed in August 2024

NA

We had a big villa to ourselves and the open air onsen bath attached to our room was really wonderful to soak in the afternoon! Had the opportunity to use the family bath onsen as well. The beds were comfortable, and we enjoyed the complimentary tea and snacks provided. Kaiseki dinner and breakfast was also very nutritious and nourishing.

Stayed in July 2024

The staff went out of their way to make us comfortable. We're vegetarian and they provided a fully vegetarian alternative dinner and breakfast despite it not being something they'd offered in the past. The staff spoke brilliant English. We booked the room with the private onsen and it was really spacious and comfortable.

Stayed in June 2024

The private onsen is always not available (no fault of hotel, jhst too popular). There was a centipede in my room toilet which scare me.

The place was tastfully deocrated. The rooms was big and comfortable. The food is amazing. Parking is easy. There is a self service free drinks bar in evening.

Stayed in June 2024

The hot spring and the good service.

Stayed in June 2024

We like the this hotel starting from the hotel came out to welcome us when we arrived the parking lot and all the way to checking, dinner and breakfast. the room(I called it a single house) is huge with separate areas and private indoor and outdoor onsen.

Stayed in June 2024

Nil

The dinner and breakfast are good. There is free parking at the hotel. There are 2 private onsen, and a public onsen. Free drink at night in the hotel lobby. Staff are friendly and helpful.

Stayed in May 2024

Set menu

Ensen

Stayed in May 2024

Wow. Unbelievable stay at Baien. Incredible value with Japanese Bungalow style huts. Very nice public and private onsens, both of which were very clean. Breakfast was very nice in the morning. Don't forget to go by happy hour where you can make your own drinks and hang out in the beautiful lounge area. Was the best place we stayed in during our 3 week trip around Japan.

Stayed in May 2024

The western style beds had very hard mattresses.

The room was splendid - really spacious, exceptionally clean and well-appointed with wonderful big windows/lots of natural light. Staff were excellent. Breakfast was very generous and traditional. They offer free happy hour every night with a great selection of drinks in the lovely lobby/lounge area. The onsen options were stunningly designed and just gorgeous, as are the hotel grounds. The have private family onsens which was a great option as our teenage daughters were not keen on the female public bathing. You get a fabulous view of Mt Yufuin and if you like walking, the walk into town is delightful and not too far. The town has many great places to eat/shops. I wish we had stayed more than one night!

Stayed in April 2024

Only thing I minded was the location; it is quite far away from Yufuin Station, so you either have to get a taxi or drive here.

The hotel's amenities was great, and staff was super helpful in helping me with my luggage request. The food option for breakfast and the kaiseki dinner was very good and offered a wide variety for guests to try.

Stayed in April 2024

To go to our room, we had to climb some stone steps. Wasn’t ideal for my senior mother.

Nice private outdoor onsen

Stayed in April 2024

No option for king-size bed. Only double beds available

Main onsen, private onsen. Large room with heated carpet. Happy drinks hours

Stayed in March 2024

we wait family bath for a long time,because caN not reserve first~

Stayed in April 2024

Onsen facility can be better maintained

Modern Japanese style hotel surrounded by nature

Stayed in March 2024

Food was alright, not bad but nothing to shout out about. Rooms couldn't seem to lock from outside with the keys- but it is generally very safe.

The Ryokan is beautiful everywhere. Loved the private onsen and the space in our room. Food was served in a private room at the dining area. Parking was easy, staff helped us with the luggage all the way. Best to drive there.

Stayed in February 2024

Poor signs for driving there

Nice onsen, beautiful and spacious room, clean.

Stayed in January 2024

The location was a bit inconvenient as you need to call a taxi to get places if you don't have a car. If you wanted a late-night snack, you were out of luck. Sometimes it was hard to make a reservation with the taxi company in advance as they weren't sure the number of drivers there would be. We only needed a taxi twice and at off-peak times so luckily it was alright but had it been a longer trip, that would've worried me. Also, for check-in, the reception staff didn't seem to know if you're a foreign resident in Japan and provide a Japanese address then there is no need to check the customer's resident card. I was a bit disappointed that they insisted on doing it anyway and made a copy. For reference, they did not do this when I visited a hotel in Fukuoka right after this one.

The food was amazing. They stuffed you like a turkey. Onsen was relaxing. Rooms were big and they kept them warm. I liked that they had a private onsen you could go to and wait instead of dealing with the hassle of making reservations.

Stayed in November 2023

My room was a bit too modern.

Great interior modern design

Stayed in January 2024