The location was perfect. It's was really easy to get to the subway and everything else we needed like good places to eat, a Food Mart to get snacks, etc. It was clean and had everything we needed for the few days we stayed. It was a small space but that's pretty much the norm in Japan, so if you are used to US style hotel rooms it will seem small but after traveling in Japan you realize that a lot of the hotel rooms are small. We really enjoyed our stay.

Stayed in June 2024

Check in time is too late. Check out is too early.

Location and staff

Stayed in June 2024

Room was very small - beds were also quite small

Great location close to transport but also nice and quiet at night time

Stayed in June 2024

Helpful staff. Most of them spoke English. Useful appliances, but it takes some time to figure them out. Nice and quiet, but with excellent access to everything (transpiration, shops, parks, museums, etc.)

Stayed in June 2024

Cant think of any...a bit more space would be great but knowing Japan, it was expected. A softer pillowes would have been great as well.

The plave is bit tidy but for Japan it is expected I guess. It took a day for our family to settle and adjust the space but the overall facility was great. The best attraction is location...extremely close to Ueno station with great connectivity. Plenty of restaurants (including Veg) nearby and great shopping locations including a great market in walkable distance. Had a kitchen, microwave, washing machine and some utensils - Very convenient.

Stayed in May 2024

Zero

Very clean! Staff was helpful, accommodating! We had a wonderful time!

Stayed in June 2024

Clean, good location

Stayed in June 2024

Would be better if they can provide option of breakfast at downstairs cafe. Also if they could do eco-housekeeping (no changing of sheets or cleaning - just changing towels & replenish water bottles on a daily basis), then this hotel would be PERFECT.

The room size is extraordinarily huge for Japan standards and we love the privacy of only having 2 rooms per floor. We also love the no frills of check-in process, everything was clean and clear cut. There were 2 convenience stores just downstairs so extremely convenient for getting supper or late night beers.

Stayed in June 2024

I had an excellent stay at this hotel. The room was very clean and well-maintained, and I appreciated the convenience of having a washing machine available. The location is fantastic, with easy access to Ueno station. I highly recommend this hotel for its cleanliness, convenience, and great location.

Stayed in May 2024

*close to Ueno station - 5mins walk *the area are safe *friendly and helpfull front desk *close to Lawson and 7Eleven - 3mins walk *many restaurants nearby *have elevator

Stayed in May 2024

Great location, clean, had everything needed for a stay in Tokyo with a child

Stayed in May 2024

No much space room for dining or open the suitcases. However there is very common in Tokyo.

Tidy and Clean . Staff is nice . The facilities are new.

Stayed in May 2024

Space might be tight especially if you've got lots of luggage but if you're not going to stay in the room most of the time, it's all good

You've got everything in this hotel. Beds are comfy, you've got a mini kitchenette with stove and usual necessities plus the laundry! Loved that we were aboe to dry our clothes properly in the bathroom too!

Stayed in May 2024

4pm check in was quite late

Great room in a decent location, very handy for the train to Narita airport

Stayed in May 2024

I just missed a place to storage clothes, but I wasn't really a problem.

Location was great, just 5 minutes from Ueno Station. The room was everything I wanted, the kitchenette and washing machine.were veryuseful. Bonus plus was the dryer at the bathroom. I also liked the little balcony.

Stayed in May 2024

If they can provide tea and coffee, it’ll be better.

Location is convenient. Close to train station, close to shopping.

Stayed in April 2024

A bit hard to find after getting out of train station but once located, super location.

Location, self service apartment, wifi, washing amenities, very clean and comfortable, close to 7-11 shop, train station(s) and restaurants.

Stayed in April 2024

No breakfast available.

Location..5 min walk to Ueno station which service many lines. 10 min walk to Keisei-Ueno station which is convenient for Narita Airport. Close to Ameyoko Shopping District. Close to halal food options. Hotel located in a quiet area.

Stayed in April 2024

Sometimes near closing time of the restaurants, there are some people talking a bit loud. But it is just until around 10.30 pm. And if the matrress and pillows could be changed to new one, it will make this property's value higher..

The staff is really helpful and care about us.. location is perfect, about 300 mtr from subway ,ueno station and sky liner station to Narita. Also there are a lot of restaurants and some mini markets nearby the hotel.

Stayed in April 2024

The room is well equipped. Location is near Ueno Station.

Stayed in April 2024

None. It’s an apartment hotel so expect mostly self service.

Location is convenient. Close to Ueno station. And it is on the quiet side. Found a good local restaurant nearby and convenience stores like Lawson. Room was Very clean when we arrived. And the staff who greeted us was all smiles and friendly

Stayed in April 2024

None

The location. The drying system of the clothes in the bathroom. The cleanliness.

Stayed in March 2024

Overall the hotel met our needs and the positives vastly outweigh the minor niggles. One thing I'd consider is how long you are staying for. For a short stay the fact that the rooms is not cleaned is not an issue, but with a family of four staying for 12 days, the bedding got pretty grubby esp. when we ended up having a few meals in the room (finding a place to eat-in at the weekends was difficult as Tokyo is crazy busy at those times). That's not a deal breaker but worth noting. There were also some maintenance issues, for example the fridge freezer was not working in our room. Overall though if the do-it-yourself nature of the place works for you, then I'd recommend staying here as the location is excellent, in-room facilities are great and it's wonderfully quiet.

Location is excellent, just a short walk to rail/metro, Ueno park (park, lake, cherry blossom, museums, zoo) and main shopping area. Also just 20min walk to Akihabra. And yet amazingly quiet, you'd never know you were right in the heart of the city, night time was practically silent. Note that you are very much renting a room - don't expect much in the way of hotel-like services, so rooms are not cleaned during your stay, you'll need to empty bins yourself, there is no restaurant, mini-bar, or anything you might think when you think "hotel". So if you are looking for that kind of stuff, this hotel isn't for you, but it's priced accordingly IMO. Room itself is pretty small for 4 people and it's 2 small-ish double beds so our kids had to share a bed, but it's Tokyo, so to be expected. Facilities within it are very good, including microwave, washing machine, kettle, fridge freezer, mugs/glasses/plates and sink so good for young families though note there's not a lot of space for storage if you have a lot of luggage. A few larger rooms are available, the comments here relate to the standard room we stayed in, so look at those larger rooms if you want more space. Shower facilities are also good. The room was spotlessly clean when we arrived. If you're an introvert like us then this hotel is great as you really are left to your own devices and no-one bothers you at all (for example, no need to worry about when the cleaner is coming or mini-bar folks will turn up, no need to be in a big crowd at breakfast, and so on), but staff were easily reachable and friendly.

Stayed in April 2024

The space was comfortable, clean, and quiet. Excellent location - it was a short walk to the train station, the market and Ueno Park. The staff were friendly and helpful.

Stayed in April 2024