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Reviews of Ace Inn Shinjuku 1 stars

166-0001 Tokyo-to, Shinjuku-ku, Katamachi 5-3, Japan

#1131 of 1,385 hotels in Tokyo

Guests' Choice

Review score

Based on 254 hostel reviews

6.9

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    8.2

  • Facilities

    6.7

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 17 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    I went on a Saturday and it was overpriced, it's the worst night to be in Tokyo pricewise (Saturday night).

    Staff are nice. Bed is ok, toilets were clean even though I arrived nearly at 10pm. The 9th floor had a kitchen and a big dinning room/common area. Location near the metro.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    6.0
    Convenient, but uncomfortable.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 8 nights

    The bathrooms were disgusting. The plugs were too small to put an adaptor in, so charging my devices (phone, batteries ...) was impossible. The bed was not very comfortable.

    The location was quite pleasant. The lockers were convenient. The staff was friendly. It was cheap, which is rare in the center of Tokyo.

    Stayed in May 2024

  • Reviewed: 11 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Beds were terrible

    Great choice for location

    Stayed in June 2024

  • Reviewed: 10 June 2024

    7.0
    Worth stay if that night it's cheap.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    It's a backpacker hub. Feel like in Malaysia, not Japan. Hair and used towels on sinks, even in female room are annoying. Common space on 9th floor has nothing, common space on 1st floor close too early. Coin hot water system is inconvenient.

    Right by a metro station. Very polite staffs. Separate space for luggage.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Male Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The hostel is not well furnished and lacks common interactive/lounge areas

    Staff were very helpful and good people The location and area

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Comfortable, safe and convenient.
    • Leisure trip
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 8 nights
    • Submitted via mobile

    Some common areas were untidy. The carpet on the stairs and some facilities were in need of repair. The side entrance area was a bit of a mess.

    Conveniently located near the subway and several restaurants. The beds were fairly comfortable and clean. They will also hold luggage if you wanted to travel for a few days and pock up later. The staff was great, it was a safe place to stay and overall I was happy with the experience and would stay there again and recommend to others.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    Nice staff, good location, great value
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom, wash bathing are located in the basement. Otherwise no way to get to tap.

    Close to Shinjuku, means in the central of Tokyo

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Cleaning staff needs to go, but otherwise good value
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower system is pretty weird. All showers are together in a room in the basement where you have to strip down together. Cleaning staff is pretty horrible, in my opinion. If I managed this hostel, I would get rid of the entire cleaning staff and start fresh. From the (female) cleaning staff not leaving the men’s showers while men are taking showers (meaning I had to ask her to leave while I was dressing and undressing), to the walls and floors being covered in grime, they really don’t do a good job. The soap bottle in the bathroom was empty the entire time I was there, toilet paper was on the floor of the toilet, and the toilet in the shared space looked like a crime scene. If this hostel fixed these issues, it would be a really good place to stay.

    Location is fantastic. Price is very fair. I upgraded from the economy room to the luxury room and was actually paying less in the luxury room. Front desk staff was helpful and friendly. Quick walk to subway station. Balcony in common area on 8th floor was fantastic.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Wouldn't use the showers but everything else is a ten.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 3 nights

    I think some showers had mold.

    My room was ready when I arrived in the morning and they let me check in straight away. Front desk speaks fluent English and is very friendly. Balcony overlooking the street is great at night. Beds were clean and comfy. Very affordable.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    No frills option with good location.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The bed wasn’t that comfortable and the place is showing its age a bit.

    Big hostel with great access to Shinjuku. Plenty of space in the common area. Good staff as well Very helpful in resolving my booking problem

    Stayed in May 2024

  • Reviewed: 15 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 5 nights

    i like the staff. very accommodating.

    Stayed in March 2024

  • Reviewed: 12 May 2024

    7.0
    It’s ok for short stay but property is a bit oldschool and dated
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like you have to pay separately for showers.

    Staff was friendly and good and let me leeave my bag before and after check out which was really good.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 3 nights

    Bed is not very comfortable after a day of walking in the city. The cleaning was not very done but it is ok for a short stay.

    Location and price were great. For this price, you can’t expect a perfect hotel, so you have to be an adaptative person who does not need lots of comfort.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Other very noisy people not following the quiet hours. Bathrooms were just so so.

    Really kind and nice staff. Good accessibility and easy check-in and check out process.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The showers could have been so much cleaner.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Facility not well maintained, everything is old, in quite bad shape, and overall quite dirty, especially for Japanese standards.

    The bed offers good privacy

    Stayed in May 2024

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Very comfortable and the kitchen has everything you’d need.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    6.0
    Price/quality is fine but there's room for improvements
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    Facilities and cleanliness could've been better. The beds are quite thin and hard, also the common room on the 9th floor has a pretty cold atmosphere it's not that great for meeting people or relaxing. Lastly the lockers were pretty small so it's not the best for keeping all your belongings safe.

    The staff was very friendly and helpful, the location was good as well.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    6.0
    Location is very good. Metro station so near.
    • Business trip
    • Solo traveller
    • Bunk Bed in Female Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Good

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Just book something further and take the metro
    • Leisure trip
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    - Biggest problem is cleanliness. And trust me I am absolutely not the type of person to complain about this. But I am positive that the bathroom of the mixed dormitory was NOT cleaned once, not even once during the 5 nights we spent there. There was dust and hair and dirt in every corner. I stained the inside of a sink with foundation one day and I couldn’t wash it away bcs I did not have a sponge. That stain is probably still there and most probably will persist for eternity. The little kitchen on the top floor had some chopsticks and plates and glasses, but it was just too gross to use because the detergent was diluted with water and it was useless- you can’t wash your plate properly so it stays sticky. Girls bathroom was clean tho, and you have a space to leave your stuff and change before hopping in the shower. For the boys’ shower you either get creative on how to shower with your boxers in the cabin or you don’t mind presenting yourself nude in the common men bathroom hallway. -This is a place where you have to use your imagination a lot in order to only see its potential. We suspect it was an old office building that was reinterpreted as a hostel. Because everything could’ve been so nice but it wasn’t, actually. They just did their best with what it was.

    - Friendly personnel - Big beds- my bf and I booked two beds (obvi) but ended up sleeping together in the same capsule because it was big enough for both. -Clean sheets - Possibility to leave baggage after check-out - International crowd- you can end up making friends if you don’t mind introducing yourself -It is literally 1 min away from the metro station. You still have to take the metro for two stations to get to the central area of Shinjuku otherwise it’s a 40 mins walk so ask yourself, if you already hop in the metro isn’t it worth booking something nicer but further for the same price range? -It is cheap/ the cheapest option for Shinjuku, but then again you do have to take the metro to get to the tourist area, so what’s the point? For the same price we got a nice 4 star hotel room in Kyoto so I think prices are a bit higher just because of the position.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Budget-friendly haven for solo travelers
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Male Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Adjust your expectations, particularly regarding overall cleanliness.

    This place is excellent for budget-conscious solo travelers looking to meet fellow adventurers. The staff were friendly and welcoming.

    Stayed in February 2024

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Male Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were very friendly and helpful.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathrooms were dirty and smelly. Really tiny lockers where you can only fit a hand bag. There is nobody at the reception during the night so if you have a problem, fix it yourself or wait until the morning. We had some noisy and annoying people in our dorm but couldnt make anything because there was nobody at the reception. Seems there were some long term guests who didnt care about the rest. Plug in the cabin was not very convenient as its quite high

    The staff was very nice and the bed was confy

    Stayed in March 2024

  • Reviewed: 26 March 2024

    7.0
    Good location and price and that’s about it
    • Leisure trip
    • People with friends
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Bed is pretty hard, common area is empty, Wi-Fi isn’t too good and the showers is in the basement.

    The Price is good and the location could not be better in Shinjuku just next to the metro and convenient stores. New showering towel everyday is pretty nice tho

    Stayed in March 2024

Showing 1 – 25

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