shower was a bit tight.

friendly and extremely helpful staff.

Stayed in May 2023

Very minor glitch that was more my error than anything the hotel was responsible for. We left bags at the desk and came back to pick up the car after the valet had returned it. I asked if everything was ready to go and the hotel staff said "yes." I did not see our bags and made an incorrect assumption that this indicated the bags were in the car. I should have checked, but, thankfully I did pull over and check before getting on the autostrada and was able to double back. In the future I would recommend to staff that if bags are left with the desk and stored elsewhere during the day, please also bring those back up for folks arranging valet pick-up. Again, overall great stay!

Overall great stay and all the personal were very welcoming! The valet option is great if you need to manage kids and bags are comfortable driving into a populous European city center (tiny streets, lots of people). The beds were exceptionally comfortable and shower was excellent! Although we did not make use of the rooftop lounge on our stay, I I can see that being a perfect place to unwind after sightseeing or meeting with another party before / after dinner, or if one of your group always wakes up much earlier and needs a quiet spot to check email and have an espresso, etc.! I loved seeing all the art on the walls while waiting for the lift. Great little find in the city!

Stayed in April 2023

Everyone was went out of their way to help and accommodate our needs.

Stayed in May 2023

The sound isolation of the windows is not so good. I suggest to improve it because some nights was hard to sleep without earplug.

Very nice and helpful staff. The ladies on the front desk so pretty. The room was comfortable and the bed was good. The breakfast was ok. Perfect location! We got a bottle of wine for gift.

Stayed in April 2023

Although not a big problem, it would be good to have someone at the rooftop, so that we would not need to call the reception to get a drink.

Excellent hotel with great location. Super friendly staff. Bathroom was pretty small, but very functional. I would definitively be here again :-)

Stayed in April 2023

The location is amazing, very conveniently. Staff at the hotel was also very friendly and helpful.

Stayed in April 2023

great location, very neat place!

Stayed in April 2023

bar/food service.

location

Stayed in April 2023

decor, staff and amazing breakfast

Stayed in April 2023

Location was fantastic, the front desk so helpful, and the decor is amazing. It's modern and central, and feels like an upgrade from many other hotels in Italy. Highly recommend you checking out the hotel for your next stay in Florence - I know I'll be back. Also looking forward to visiting any other Milu locations.

Stayed in March 2023

Loved everything

This hotel is excellent! The location cannot be beat - we were a 15 minute walk or less from everything we wanted to do in Florence. The property itself is spacious, comfortable, and gorgeous. We highly recommend walking the stairs at least once to make sure you see all the artwork. Last, the staff are amazing and will ensure you have a memorable holiday. We loved coming home every night for a gin lemon on the rooftop overlooking the neighborhood. Without going into detail, Eva and the other women from Hotel Milu went above and beyond to save our vacation in a very important way. We appreciate Eva and Hotel Milu and cannot wait for our next stay!

Stayed in March 2023

n/a. I loved everything about it!

central location; beautiful, clean and modern room. art in communal spaces on every floor, and in individual rooms as well. excellent breakfast buffet on the rooftop with great views. in addition, the building is a former palazzo built in the 14th century!

Stayed in March 2023

This review is hidden because it doesn't meet our guidelines.

Great location, exceptional friendly staff, delicious breakfast. An all round great stay. Would highly recommend.

Stayed in March 2023

breakfast choice needs to be upgraded.

friendly and helpful staff. clean room and bathroom.

Stayed in March 2023

Just variety of breakfast options. But other than that, everything is beyond expectations!

I think the best part was the location, amazing staff, and the services provided by by the hotel. Shout out to the amazing staff: Letizia, Eva, Francesca, Giovanni, Cristella, Natalia, and Laura! They took care of us and made Florence feel like home away from home.

Stayed in March 2023

Nothing.

Location is excellent - easy walk from the train. Hotel itself is newly renovated and the artworks lend interest - particularly when in the glass lift! Breakfast was lovely and nice to sit in the sun in winter. Room is on the smaller side but has good storage, and nice to be able to open windows. Staff were very helpful and kind. We would definitely stay again.

Stayed in January 2023

Noise level from streets while sleeping.

Stayed in February 2023

Nothing.. it just exceed my expectation.

The breakfast is nice, the balcony in the room is exceptional! The common area is rather a nice place to chill, warm and cozy. The entire hotel is like a mini art gallery, full of surprises!

Stayed in January 2023

Location was prefect and staff was amazing

Stayed in February 2023

Nothing

Location fantastic staff extremely helpful and friendly Bar at top was lovely and service was 24 hours...amazing!

Stayed in February 2023

The location was amazing, in walking distance to all the city attractions. Staff were so helpful and friendly, rooms were very freshn and clean with super design details. I loved the interiors of the hotel m, very tastefully designed. will be going back for sure.

Stayed in January 2023

One minor issue is the unstable water temperature during the shower so need to be alert for the sudden change of shower water temperature. Breakfast is excellent especially kitchen service is great... but vegetable for salad needs to be more fresh. Housekeeping service missed amenity re-fill very few times. But again I strongly recommend to stay though.

The stay in Milu hotel was great! All staffs of hotel are very kind and willing to make guest comfortable. Location is very good for the access to station and hot spots of the city. Room seems newly renovated as room/building condition looks new and clean. Housekeeping, breakfast is very good. I strongly recommend to stay this hotel for those who wants to visit Firenze. . I loved to stay this hotel and strongly recommend.

Stayed in January 2023

Some more toiletry kit should be provided

Excellent heritage property

Stayed in January 2023

can provide options or recommendations for some urgent request (like borrowing tape for box folding) But it’s not a major issue

Milu hotel in Florence is the best accommodation among our honeymoon in our Italy trip (we visited 7 different cities) Highly recommended if you plan to visit Florence. Below are the details, Location: The hotel is perfectly located in the center of old town where many touring sites/ stores and shopping malls are walkable within 10-15 mins. This saves a lot of money for transportation and super convenient when you did some shopping at street (can always take bags back to hotels without carrying all the time) Facility: Clean transparent and big elevator is vital especially for long travelers with many luggages (compared to other hotel in old town, their elevator is really big size and clean.) On the stairway side, many modern arts were displayed which made the hotel super young and cute. Rooftop serves with 24/7 espresso machines (not the cheap version) and lounge areas you can chill and enjoy your relaxed moment. In the room, clean, tidy with high roof and big window make us relaxed. Crew service: Milu Hotel crews were very nice and recommended many good local restaurants for us to try bistecca, gelato, pasta and pizzas. Some of the restaurants are low profile on Google yet famous within local people (and taste yummy!) Last but not least, Milu hotel welcomed us in the room with a good Tuscany red wine to celebrate our honeymoon trip. We both found it lovely and cute. Thank you Milu hotel! We will definitely come back visit next time Firenze!

Stayed in January 2023