We liked everything.

Perfect location for the train station, plenty of restaurants, easy walk to Historic Center

Stayed in June 2024

This property is quaint and lovely- the only negative is the tiny luggage lift, but this is normal in many of Italys older buildings.

Hotel Berna is a boutique hotel located on the 3rd level of the building. It is around the corner from the Firenze SMN railway station and walking distance to all of Florence’s attractions. It is clean & secure and the staff were friendly and helpful.

Stayed in June 2024

Lovely staff and a comfortable bed

Stayed in June 2024

5th floor with very tiny lift

Quiet

Stayed in May 2024

very beautiful rooms. very central location

Stayed in May 2024

Extremely small lift. Very small and old room.

Air conditioning is very good and individually controlled. Location across station and close to shops, restaurants etc

Stayed in May 2024

Great location, clean and large rooms, helpful staff

Stayed in May 2024

I was frustrated with the volume of auto reply emails asking for the same information re tourist tax and passport info. there was never a personal reply from the hotel to say they received my info the first time.

excellent location, clean, comfortable beds. We only spent one night and they kindly held our bags while we toured the city. If we were spending more time in Florence I would want a bigger space for 3 people.

Stayed in April 2024

I can't think of anything really. For some people not having a 24/7 reception is a problem, but not for us. For most of the day, they were there. But we had to get out and catch a train at like 6AM. We knew there was no reception open that early. We talked to the staff and they gave instructions about were to left the keys on the desk and voilá! Pretty easy. By the way, the owner answers any questions on whatsapp right away. So if there is any problem, I guess she will be there asap to help.

The staff was really friendly and helpful. Room was 100% clean with all the necessary amenities inside the bathroom (shampoo, soap, really good shower, etc). There was a minibar inside the room, which was a nice surprise. In front and right on the side there are two supermarkets. Right in the corner, a 24/7 Mcdonalds and coffee shops. The location is amazing if you want to walk everywhere. Close to the train station, etc. Nice beds (we stayed in a room for three). I cannot complain.

Stayed in March 2024

The rooms needs to be updated. The furniture is outdated and one of the bathroom tiles were broken.

The location was really good. Close to the train station, restaurants and grocery store. It was a little bit noisy during the night. So light sleepers might not like this area. The staff is amazing, really helpful and accommodating. The room was really clean.

Stayed in March 2024

Really too much noise, couldnt sleep properly at all, there is no isolation whatsoever…

Its location, near the train station and in the center of Florence

Stayed in April 2024

the hotel is in a building which has a very, very small elevator that does not inspire confidence and means multiple trips to get more than one person with one suitcase upstairs [like those photos of how many college students can fit into an old telephone booth].

the location was most convenient for our arrival by train: we were easily able to walk from the train station with all our luggage without needing a taxi, and the hotel is near restaurants for lunch / dinner and very conveniently close to Santa Maria Novella. The room was amazingly comfortable and included a desk for computer users. And the price was very reasonable which is hard to find in the center of Florence. The buffet breakfast was typical and included.

Stayed in March 2024

Great hotel in the center of Florence. The rooms are confortable and the staff was welcoming. We had a room that was facing the street, thus noisy at night and in the early morning. But overall great value for money.

Stayed in March 2024

Non!

I recommend strongly the hotel to my friends! Everything was excellent!

Stayed in March 2024

Hotel is a 5 minute walk from the train station and easy to find. Staff was very welcoming on arrival. We arrived around 9 in the morning and we was aloud to leave our luggage till check in which was in the afternoon. Museums were within walking distance. Room was clean on arrival and also had a fridge. Shower was nice and powerful and warm. Room also had a couple of art pictures which added a nice touch. If I went back to Florence I would stay again

Stayed in March 2024

The best are the rooms and the customer service

Stayed in March 2024

Very good location, close to all the all attractions and train station. Room is of good space, clean and well maintained.

Stayed in March 2024

Super nice staff, really friendly, gives a real family vibe I was arriving late so they asked me in advance to self check in, and the instructions they gave were super clear and easy to follow The place was clean and comfortable and great value for money

Stayed in March 2024

This hotel is not suitable for people who have difficulties walking. The hotel reception and rooms are located a few floors up in an old building. A small elevator is available. The neighborhood where the hotel is located feels a little rough (close to a well known railway and bus station).

Hotel Berna is a very well located budget accommodation alternative if you are looking at discovering the main cultural attractions of Florence by foot. Their staff are very friendly and helpful, and the breakfast is good. We particularly appreciated their help in finding a suitable solution to park our car for 2 days.

Stayed in February 2024

Good location and nice staff

Stayed in January 2024

Good location for traveler by train. very short walking distance from main train station.

Stayed in February 2024

Only challenge was the very small bathroom. If you are tall/large, you would have real problems.

Very clean. Excellent staff. Helpful & friendly. Good breakfast. Very near train station.

Stayed in February 2024

Nadia is really welcoming

Stayed in February 2024

Leaving it 🥲

Great location lovely helpful lady at the front and the beds and pillows so so comfy

Stayed in January 2024