The room can have some issues for those that are more sensitive in their sleep. If noise is an issue for you, the air-conditioner and the minibar can be a source of nuisance, but you can turn those off if you need. However, if you turn on the bathroom light, you also turn on an extremely noisy extractor fan, which can prove troublesome if you are travelling with someone, and they need to use the bathroom during the night. Light-wise, the room also has multiple lights that can be an issue for you, and the blinds are also need upkeep, so there's a chance your room brightens up when the sun comes up. The room size is okay, but the bathroom is quite cramped. Location-wize you are also a bit far from the city center, including a 30-minute drive from the airport. Finally, the hotel uses a key-system, and the key is left at the main desk every time you leave. Again, if you are travelling with someone, it can be bothersome to not have your own key to the room with you, seeing as sometimes I would get to the room only to find my friend in the bathroom and asking me to wait to get in. As such, I would say there are definitely some things Hotel Paolo can improve on, and the four-star rating is, in my opinion, an exaggeration.

Hotel Paolo is a good option if you don't mind staying away from the city center and/or have business in the outskirts of Napoli (such as attending a Napoli match). The price was good for the amount of nights we spent there, and it was close to the venue of the event we were attending. You can find multiple utilities close by, such as restaurants, transportation, even a hospital (you never know!), but the hotel only really suffers from the main road in terms of noise. If that road is quiet, your room should be quiet as well. The breakfast was nothing to write home about, but it was still good, and I doubt anyone will struggle to find at least one or two things to eat in the morning. The room was comfortable, but not amazing (more on that later). The shower was good, although small. The hotel also has a partnership with a restaurant down the street, and I would say the food there was quite good. Overall, I would recommend this hotel if you are planning on coming to Napoli on a budget and/or expect to spend a small amount of time in your room. It does its job, but it's not particularly remarkable.

Stayed in May 2024

The rooms certainly didn't match the photos on booking.com website and although we were given choices about how many people in a room no choice as to what room we had.

The staff were lovely.

Stayed in April 2024

The location a bit out

The staff was very friendly and went out of their way to help us in any way

Stayed in September 2023

Restaurant closed at 8.30 only pizza after then, bfast very limited but looked nice

Beautiful room, decor and staff where great

Stayed in September 2023

Close to Maradona Stadium

Stayed in September 2023

The smell in the air of the domestic wastewater was disgusting but it was not the hotel fault.

Staff very friendly, the daily cleaning was a big plus! Thank you ladies!!!

Stayed in August 2023

Breakfast were simply poor with options. Any vegetables and only bananas, few slices of cheese and ham for whole hotel

Stayed in May 2023

Breakfast was quite simple, although it did the job.

Excellent location for access to the football stadium, although not so close as to be inconvenienced by match day. Hotel feels safe & secure, and is very clean. Staff were helpful & spoke excellent English, Not too far from restaurants and bars.

Stayed in March 2023

Rooms are noisy - AC is loud (I had to turn if off), radiators in cold days are loud as well. Bathroom was small, shower cabin was around 30-40cm in width, I'm a skinny person and it was tight for me there.

Hotel is very clean and tidy, staff is really helpful, breakfast in the price and decent. Good if you are visiting Maradona Stadium or conventions at Mostra d'Oltremare

Stayed in March 2023

Can't think of anything

Huge room! Hot shower! Great breakfast and free parking! What's not to like!

Stayed in December 2022

No soap and shampoo provided.

Stayed in October 2022

The room hot tub is clean at the first site but when you turn on the massagers, it is disaster because trash comes out from the tubes!! Our room was very small but not so bad. The bath shower was old.

The hotel has good daily cleaning service Good free parking Medium Good breakfast Pet friendly

Stayed in August 2022

It is in a terrible area

The room was good and also breakfast. Staff helpful.

Stayed in July 2022

The hotel is very old and pictures look much better than reality. Also the bed had just one single sheet. There was extra blanket and aircon worked for heating. But the aircon is old and super loud. There was no tea and coffee station in the room.

The staff was amazingly nice!

Stayed in February 2022

-

Relatively close to the University and the Stadium.

Stayed in December 2021

The bread at breakfast was stale and dry. The juice had an artificial/chemical taste. I did not like the blinking multicolored lights in the bathroom. The staff were helpful, but not very friendly (to me, at least). The morning after my first night, the cleaning staff barged into my room at 9:30 am without even knocking first.

Breakfast was fine overall. It had a good amount of options. The air conditioning was good and kept the room cool. The A/C unit in my room when I arrived did not work, so I was moved to a bigger, more luxurious room for the night at no extra charge. The location was OK, in a quiet street, not far from grocery stores and a shopping mall. The beach was also relatively close by. The private parking lot was small, but it had an automatic security gate and was never full (I could always get a spot).

Stayed in August 2021

Far from center

Personel and Balance of quality and price

Stayed in June 2024

A complete scam!!! it looks like a 1 star hotel more than 4 stars! terrible location, looks old and smells awful. We booked another hotel and left the same day after reading comments of people complaining about bedbugs! We lost almost 400€ for two nights. We had to walk so much to arrive, the hotel is located behind a big park with a zoo but you can't cross it directly.

Nothing

Stayed in May 2024

Bedrooms small and pillows too hard. Breakfast was poor. Not much food left and was cold. Coffee was not particularly nice. Location was a long distance from any amenities, which was a problem arriving late as I was hungry and the hole offered no snacks, or food. Just water and some soft drinks.

Grateful there was someone on reception late at night, so I could get into hotel as my flight arrived late into Naples

Stayed in April 2024

Bad location

Just was clean .it does not look like 4 star hotel at all

Stayed in January 2024

Was so noisy... elevator, door, even I heard people from another room...but not just a little bit...like they are standing in my room. Unacceptable Opposite the hotel living normaal people you hear also a dog's en talking people from outside ...if you need sleep there is that not possible you can forget

Size of Bed

Stayed in September 2023

Room smelling. It seems smell coming from the toilet. Also I was asked to pay tax which I was not aware of.

Nice but not intercontinental

Stayed in September 2023

Nothing to dislike

Location, staff, stadium, zoo, etc's

Stayed in September 2023

Doesn't have to do with the hotel per se or the services. The location is quite far from the city center, if you don't have a car it's quite time consuming and hard to get around.

Great staff, very welcoming and willing to help. Great breakfast, nothing missing, all fresh and tasty. Great cleaning, nice rooms, comfortable bed, nicely decorated. Great value for the money spent. Great stay overall, willing to come back there.

Stayed in August 2023