Sahar Airport Road, 400059 Mumbai, India
#161 of 688 hotels in Mumbai
Guests' ChoiceBased on 542 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.6
Facilities
7.7
Staff
7.6
Value for money
7.0
Free WiFi
7.7
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End of dialog contentReviewed: 25 June 2024
Menon
United Statesthe mattresses were not good. I booked for 2 beds and was offered single bed. Later switched to 2 beds which were very small, mattresses were not comfortable and sheets were not cleaned well !!
nice and convenient location, well maintained. good food, decent staff..
Stayed in June 2024
Reviewed: 13 June 2024
Ananthasainan
IndiaCheck in and check out procedure does not take into consideration of waiting guest . A bit high handed , not expected for the amount being charged .
Breakfast was extensive and good , staff at Restraunt very helpful . Lady at reception was very helpfull not the same for the guys . Very well located near airport . Rate was too high for the kind of room given , rooms were old .
Stayed in June 2024
Reviewed: 11 June 2024
Vishal
IndiaTowels were poor quality old. Bathroom was old fashion need upgrade. No access to balcony.
Good breakfast. Room was good.
Stayed in June 2024
Reviewed: 21 May 2024
Janice
United Kingdomnothing
The hotel room, and the hotel in general was lovely. Staff were helopful
Stayed in May 2024
Reviewed: 25 April 2024
Sharon
IrelandOutside bathroom near the pool
The view and the amenities
Stayed in April 2024
Reviewed: 24 April 2024
Pranav
IndiaThe snacks kept on the table in the room were not fresh
Good Hotel..nice staff..value for money..good location
Stayed in April 2024
Reviewed: 21 April 2024
Rajendra
IndiaAfter primising reluctant to give proper breakfast when have to check in airport in night. Also bathroom sink water is coming up.
Ambiance
Stayed in April 2024
Reviewed: 18 April 2024
Farheen
United KingdomThe restaurant was not great. The food was cold and hard. Wasn't up to standard I'm afraid.
Hotel layout was very nice. The spa was nice
Stayed in January 2024
Reviewed: 11 April 2024
Reena
United KingdomWe didn’t realise until we arrived that the apartments in the Residence are all smoking apartments. When we got to our apartment there was a strong smell of smoke. I went down to the hotel reception and had to spend quite some time explaining and justifying my concerns with the smell of smoke (we have young children and it is not appropriate for them or us to be inhaling that smoke). They showed us alternate rooms (at first one bedroom apartments which was not acceptable as we had booked a two bedroom apartment) and we finally found one which had less of a smokey smell. Worth noting that the Residence part of the hotel is not as luxurious as the hotel rooms are but cost much more!!
The apartments in the Residence were very spacious and the location is great as it’s so close to the hotel. The room service was great. It took 30 minutes as promised and the mutter paneer was delicious! My daughters really enjoyed the tarka dal too.
Stayed in April 2024
Reviewed: 30 March 2024
Gururaj
IndiaBreakfast was really great.
Stayed in January 2024
Reviewed: 27 March 2024
Rakesh
IndiaNothing
Good
Stayed in March 2024
Reviewed: 26 March 2024
Stuart
United KingdomProximity to airport
Stayed in March 2024
Reviewed: 24 March 2024
Orlando
United KingdomIt felt like they wanted to extract from you every dollar and cent they could.
Stayed in March 2024
Reviewed: 22 March 2024
Zoe
United Kingdom.
I have already filled in the feedback. Booking.com needs to get its act together.
Stayed in March 2024
Reviewed: 21 March 2024
Zoe
United KingdomThe shower leaks water on the floor and it becomes very slippery.
Breakfast amazing. Very comfortable rooms and beds. Nice and attentive staff. We asked for an extra towel which came quickly.
Stayed in February 2024
Reviewed: 17 March 2024
Fakhruddin
EgyptEverything was great
Breakfast becomes a little monotonous if you stay more then 4 days. Frequent change is needed
Stayed in January 2024
Reviewed: 10 March 2024
Leonard
United KingdomConcierge service is poor. Despite having airport transfer as part of the deal, the concierge told me on the phone prior arriving that I had to pay… not just this time but in November 23 too. Only after checking up, despite looking at the booking prior discussion, that he called back later to say that it was free. Even after booking transfer to airport on leaving directly at the concierge desk prior breakfast, with a time allotted, not only was the concierge missing from the desk but when one eventodid turn up, he didn’t seem to know anything about the transfer! Finally thanks to the receptionist transfer was rebooked and lost more than 20 minutes as a result. Snacks in lounge aren’t brilliant. On the first day we were told by the staff who mostly seem to lack training, that cocktails were not served but only beer and spirits, but next day at least Sahil seemed to be efficient and prepared a couple of cocktails. On booking. Com website it mentioned cocktail hours. Also on same website it mentioned it was 6 pm to 8 pm. Whereas past over 6 months or more it was cut short to 6.30-8 pm. This should be amended. Swimming pool area tables need clearing more frequently.
Location
Stayed in March 2024
Reviewed: 6 March 2024
Sanjiv
United KingdomThe staff were inflexible Airport is very close so no taxis usually want to come but the cost of hotel transport is exorbitant for such a short distance ! Many rooms were empty but they were not ready to extend our stay for half a day at a reasonable rate! We checked out at 12 noon and our flight was at night!
Facilities The staff at the restaurant serving breakfast were excellent!
Stayed in March 2024
Reviewed: 29 February 2024
Kanti
United KingdomThe reception guy was not as helpful as he could be
Location and comfort
Stayed in February 2024
Reviewed: 26 February 2024
Chandrapak
NepalEverything is good
Good. Value
Stayed in February 2024
Reviewed: 25 February 2024
Mahesh
United KingdomProperty was great but lots airport traffic kills the time
Property was great location was ok ok
Stayed in January 2024
Reviewed: 24 February 2024
Dindranath
MauritiusNot applicable
Ideally located
Stayed in February 2024
Reviewed: 22 February 2024
Reuben
South AfricaThe hotel being so close to the airport charges for pick up and dropff. This should be a free service. Also management must respond timeously to requests. The Uber service for a large car with airconditioner was 25% of what the hotel wanted to charge. This leaves a bitter taste for guests. Getting a cab that charged a fair rate even for short trips was a challenge. When the cab is called by hotel staff they quote 3 times higher than the Uber rate. I advise guests to use Uber to avoid being ripped off.
The room was spacious and comfortable. We did find dust fluff which we were told was from the airconditioner. Management must take note of this and have the filters cleaned more regularly. The bedding, linen, towels etc were great. The bathroom was clean and comfortable.
Stayed in February 2024
Reviewed: 21 February 2024
Balasubramaniam
IndiaBreak fast is pathetic in terms of quality, variety and hospitality.
Courteous staff. Shilpa at the front desk, bar folks. Were too good
Stayed in February 2024
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