Beautiful room, excellent kids entertainment, friendly stuff members, great location, fantastic sauna

Stayed in June 2024

Just as suggestion, for consideration. I would need softer beds. Sorting of garbage for me was challanging as there was more options than i used to. I didn’t understand the timing of heater in WC to dry towels.

Excalent stay. Central location, parking at the location, easy access to the rooms, spa, pool and wellness centre to relax and enjoy after ski.

Stayed in March 2024

You need to get better pillows or you need go give every guest two pillows. Otherwise the week was great!

Stayed in March 2024

I suggest, car parking for guests could be included in the price. However, it costs additional 7€ per day. 🙃

We had a very comfortable stay at Adler Clyb Rrsidence. Well organized Spa zone with pool, sauna, turkish bath and relax zones helps to restore after the skiing. Personal is helpful and supportive. Also location ensures a comfortable late check-in. Definitely recommend for winter family vacation.

Stayed in February 2024

Very good stay for skiing with family. Nice pool and spa in the hotel. Location is excellent in the center of the city. Heated ski box next to garage is the best.

Stayed in February 2024

One of two pillow suppose to be more soft:-)

Spa area excellent and free of charge

Stayed in January 2024

The heating in bathroom was still colul, we were not able to dry the towels after shower or wellness…I have received about 10 emails asking for opinion or evaluation of our stay … a bit disturbing, at least for myself

Location, staff kindness, design of the rooms

Stayed in December 2023

Beautiful, with a lovely French Bulldog at the front desk

Stayed in June 2023

Room was spacious. Spa area was great and relaxing after day of skiing.

Stayed in March 2023

The second bed is not very good.

Pool and spa areas are top.

Stayed in February 2023

Perfect location just next to the ski-bus stop (a couple of minutes drive to AlpeLusia ski resort). Good ski-room (separated lockers for each apartment). Well-equipped kitchen. Very good breakfast.

Stayed in February 2023

everything was great

we stayed in the apartment so that we could also use the kitchen. it had everything one needs, coffee pot, all the pans and pots and a fridge and a dishwasher! we had enough space for 4 people, 2 adults and 2 children. parking is possible outside or inside with extra payment. use of swimming pool, saunas, gym and playroom is free of charge, in the afternoons the playroom has a teacher and one can leave the children there from the age of 3. for us nothing was missing in the hotel/apartment.

Stayed in February 2023

The Wi-Fi was weak and erratic, need to fix this urgently

Excellent hotel and value per money. The rooms are clean and nice , location is fantastic and the pool is great

Stayed in January 2023

Location, friendly staff, facilities

Stayed in January 2023

everything was ok

Stayed in January 2023

Everything!!!

Stayed in January 2023

WIFI can be better

Location is central Moena. Pool is clean, warm water temperature, Spa is also great. Parking available at a daily fee.

Stayed in January 2023

storage space in the rooms could be improved

great location, swimming pool with perfect water temperature for kids, quiet rooms, clean and very kind staff

Stayed in March 2022

Nothing

The hotel is located near to the road that goes to Passo San Pellegrino, that can be reached in 15 minutes. There is a spacious underground garage connected to the ski room. Ski rental and school are just a few meters away. There is a wellness area and a swimming pool. The rooms are spacious and good for a family.

Stayed in March 2022

No pets allowed, that is down turn for our family, even our room was in ground floor, with little backyard and dog could go there also no carpet in the room so easy to clean... still no dogs allowed. So next time we shall try different place only for this reason.

We liked that wellness was really good - maybe great, parking for fee but given to the fact that this hotel was in middle of city center, then I guess OK. Moena is lovely city, we love it. This time we tried different accommodation then usual, and I think that we will not come back only for a reason that we could not bring our dog. Otherwise we would try to get into this hotel again.

Stayed in February 2022

Not sufficiently cleaning upon check in, towels and sheets were not changed for 7 nights, no cleaning during the entire stay ( all this is possible for an additional fee). Pool full with children, unattended by their parents, jumping and screaming. Wellness area too small for guests of the hotel, naked men in the sauna 😂and noisy children despite the ban of them. Breakfast area can’t accommodate all guests, one of the days we were told there is no availability although we wanted to book in advance and that we should ask in the morning, if we can go to breakfast ( 14 euro pp) You are charged 15 euro per day for a dog, but again no cleaning, in this case a flat fee would be more reasonable. The top of the cherry is that you are required to take out the trash upon check out and to clean the kitchen, if not there is penalty of 50 euros. Unreasonable for a 4 star hotel, more likely for a hostel or a camp..

Good location, nearly shops and restaurants. Apartment was warm and comfortable, but unfortunately not cleaned sufficiently upon check in. Pet friendly- dogs are welcome. Parking is available for a fee.

Stayed in February 2024

The “gym” is just stationary bike, an orbitrek and a track. That’s not a gym by any standards. Not a single dumbbell or a bench or anything for weightlifting. But ok, that’s fine. Threatening your visitors with a fine if they don’t take out the trash, now that is ridiculous.

The place is clean and fine.

Stayed in June 2023

We had visited Adler in Moena before and we chose to come back but this was a dreadful experience. For a family room booked for 6 days, we never got any cleaning services (so we had to live with the same towels, dirty bathroom, floors etc.) The reception informed us that there was a warning about this during reservation, however, we double checked our reservation terms and there was no mention of lack of cleaning services. Plus we found similar complaints from previous visitors here in booking.com. Other negative points are paid parking, lack of lobby/public sitting area in the property, crowded pool, but the lack of cleaning services (or request to pay extra!) in a 4* property is really the worst and most outrageous part. UPDATE: After posting my comment, I also read the response of the venue, which in our opinion makes things worse. First, the response includes capital letters, which, in the Internet etiquette is equivalent to shouting. This is insulting for us. Second, the venue claims that since cleaning was not mentioned in the venue features, we should have assumed that it is only provided at extra cost. In our opinion, following more than 400 international travels, in a 4* resort with a room price of ~300 euros, unless it is explicitly written that cleaning is not provided, the customer can assume that cleaning is a service included in the price. Our accommodation was not a bed and breakfast or an AirBnB. We believe that it is a venue's responsibility to make it clear at the reservation stage that cleaning services are not provided. If the venue fails to do so and the customer has a negative experience, it would be a very good practice and courtesy to a returning customer to offer one complimentary cleaning.

The central location in Moena, the feeling of staying in a mountain cabin with nice views of the mountain, the option for a gym and internal pool

Stayed in January 2023

Parking is paid (5 €/day outside and 10 €/day underground). Hotel doesn't have insurance, so if everything will happen you will have to cover all expenses. Our experience: the dishes were placed by the chimney of the cooker hood, above the stove. Taking the cutting board, it slipped out of the hands and shattered the top glass of the stove. The hotel kept the deposit and invoiced us to cover damages otherwise they would call a police.

Very good location and a beautiful village. Only ~150 km drive from Venice airport by car. Ski tracks are only 10 min to drive or u can use ski bus near the hotel. Very close ski rental office (just across the street), easy to book online before coming. Hotel has a pool and a sauna (regular sauna and Turkish one), but it was usually overcrowded.

Stayed in February 2022